2019 年以来、Miles Hike Club (MHC) は、すべての人に最高のアウトドア体験を提供することを目指してきました。初めてのハイキングでも 200 回目のハイキングでも、すべてのゲストの内なる探検家を目覚めさせることを目指しています。 Miles Hike Club では、誰もがより高いレベルに到達する機会を得るに値すると信じています。
20年以上の経験を持つ私たちのチームは、古くからの友人とハイキングをしているような気分になるので、ガイド、教え、絆を深めることが大好きです.何百もの 5 つ星のレビューが寄せられている私たちのチームは、素晴らしいアウトドアを探索しながら、お客様と一緒にさらに上へ行くのが待ちきれません。
Not a great experience. They canceled last minute on us without a phone call and I'm still waiting for a refund.
Considering they canceled on me last minute, we didn't have a good experience. A cancelation last minute because you over booked does not make a happy customer. I am still waiting on a refund for the purchase of our tickets. We ended up renting a car and doing a self guided tour through Shaka Guide, which was much cheaper and we planned our trip with the time we had. Would recommend Shaka Guide over my experience with Viator.
事業者からの返答
Thank you for taking the time to share your feedback. I’m genuinely sorry that your experience with us started your trip on such a disappointing note.
I do want to clarify one point for future readers. Your reservation came through very late the night before your scheduled morning hike. By that time, our guides had already been fully assigned for the following day, and we no longer had availability to accommodate an additional booking. Rather than confirm a hike we couldn’t properly staff, we made the difficult decision to cancel.
I also sincerely apologize for the lack of direct communication. Because your reservation was made through Viator, we were under the impression that they would notify you of the cancellation and process your refund, since they manage the booking and payment. Looking back, I should have reached out to you personally as well, and I take responsibility for that communication gap.
I’m glad you were still able to experience Washington and make the most of your trip. Regarding your refund, Viator processes refunds directly, so while I don’t have the ability to issue it myself, I hope it has already been completed. If not, please feel free to contact us directly and I’ll gladly do what I can to help.
At Miles Hike Club, we pride ourselves on creating exceptional outdoor experiences, and I’m truly sorry we weren’t able to provide that for you. We appreciate your feedback and are using it to improve how we communicate with guests when unexpected scheduling issues arise.
Very Warmly,
James
Founder / CEO
Miles Hike Club
~Go Higher~
J
Jhi_B
May 12, 2026
Miles hike club
I had an amazing experience with Miles Hike Club! The communication throughout the booking process was excellent. Our guide, Ryan, was incredibly helpful and fun to talk to, making the hike even more enjoyable. They provided snacks, water, and trekking poles, which was a thoughtful touch. I also appreciated that they offered multiple hike options based on what you'd like to see. Highly recommend! I visited lake 22
A
Angela_W
May 1, 2026
Highly recommend Miles Hike Club!!
I had the best hike today! My guide Ryan was great! Super knowledgeable about the Seattle area and surrounding hiking spots. He took me on a lovely hike to Lake 22. Ryan was great company on the hike and geared it to my ability and interest, injecting local facts and trivia along the way. They were also able to accommodate my schedule. Awesome day, I highly recommend!
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Heather_M
April 14, 2026
Amazing hike that created great memories!
The guide was amazing, and offered options to make the hike appeal to the entire group. The hike was appropriately challenging, scenic and educational. I would recommend this experience to all ages and abilities. The company and conversation were great. 5 stars!
K
Kimberly_B
August 23, 2025
Amazing Hike with an amazing guide!
First visit to Seattle and wanted to get a hike in, well worth the money. Matt was an amazing guide, we hiked Rattlesnake Ridge, stopped at Snoqualmie falls. Excellent experience, highly recommend!
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Nicole_W
August 18, 2025
Rainy Hike
The hike to Snow Lake was amazing although it was raining throughout the hike and views of the mountains were limited which was a bummer. The hike is rocky in many places, and on this day wet, so wear sturdy footwear with good traction. Matt was an excellent guide and very personable. Really has a passion for hiking and great resource for other hiking options in the area.
J
Janice_T
August 4, 2025
I had a great hike with...
I had a great hike with Matt - he was knowledgeable about the trails and tailored the hike to my level and preferences. We went to the Rattlesnake Ledge Trail then to the Snoqualmie Falls after. Highly recommend both Matt and Mike's Hike Club in general!
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A_C
July 16, 2025
100000% recommend
My 17yo son & I had an amazing hike & day with Matt to Snow Lake. It was about 6.5mi & catered to exactly what we asked for. Absolutely gorgeous hike, scenery; wonderful convo with Matt who is a very old soul & lovely to be around. The hike was challenging but not difficult. We felt accomplished at the end, getting exactly what I signed up for. Matt made the entire experience what it was - perfect! Super cool human being!
T
THERESE_S
July 14, 2025
Book it!
We had a wonderful time hiking with Matthew. He was fun to talk with and spend the day with. I really enjoyed the trail and views - Washington is breathtaking. We finished the hike a little early and he brought us to another location to see waterfalls and grab some ice cream which was a nice extra touch.
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Ida_G
July 14, 2025
Snow lake hike
This was my second time with Miles hike club and I would highly recommend this company. We did the Snow lake hike and what a fabulous experience it was. About 1700 feet elevation and 6.4 miles return. And the views were spectacular. You can even swim in the lake. Matt the guide was very professional ,friendly and knowledgeable. If you’re not familiar with hiking I would suggest an easier option which Miles would happily recommend.
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