Driver was fine however the castle was closed when we got there and we had no notice and had already paid for the tickets.Now trying to find someone to speak with so we can get a refund for castle tickets.
Dear Jason, Thank you for your review. We’re pleased to hear that you were satisfied with our private executive transportation service. Our mission is to provide a safe, comfortable, and seamless experience, with attentive drivers available to support you from pickup to drop-off. We’d like to clarify that our company does not provide attraction tickets, nor are we responsible for the opening times or operations of any attractions, including Windsor Castle. Unfortunately, in rare cases, Windsor Castle may close without prior notice due to last-minute Royal events or security measures, as happened on the day of your visit. We completely understand your disappointment, especially since the castle stated they would not issue refunds for the tickets. We encourage all our customers to check the official attraction websites for the most current information prior to the tour day. We’re truly sorry the unexpected closure affected your experience, and we hope to welcome you again for another opportunity to explore with us. Best regards, Anderson Customer Relations Team
