Experience awesome! Timing (and I can’t stress enough) Terrible!
The individual parts are amazing and well worth it:
Scenic Train 10/10
Sky rail 8/10 (because only one section)
Hartley’s Crocodile Farm 11/10!
However the itinerary from tour company was terrible and has been put together by someone who has not experienced this. I would recommend you doing this over two days.
C
Chris_v
September 17, 2026 · via Viator
Great family day
Great family day out. Disappointed that we couldn’t experience the train but you can’t help when they decide to do maintenance. The bus driver who drove us up korunda was amazing and took us down to the falls and railway station to look. Glad he did this as the only real disappointing thing was the sky rail was only a small loop not the whole ride again due to maintenance, was only given 45 min to complete this and get back to the bus, but by the time we got through the cue, as we were told 11:30, we only had time for the ride down to the lookout then get right back on to get back I time to catch the bus to the croc farm. Would be better if the y gave us an earlier time. Hartleys was amazing. Kids loved it and highlight of the holiday
J
Jennifer_M
September 6, 2026 · via Viator
Definitely Do Not Recommend. Cancelled day of.
Definitely don’t recommend. Was scheduled for a Monday tour, showed up and they said they moved me to Tuesday. No phone call, no message, just a generic message swapping the date with all the details. Absolutely unacceptable. I have had other tours change dates but they call or send a message through WhatsApp to confirm before changing. Extremely disappointed. Would have adjusted arrangements but now left with my last day and nothing to do.
事業者からの返答
Dear Jennifer_M,
We do call more and more international guest on their number via WhatsApp. Looking like it was not the case for you. For this, please accept my sincere apologies.
I can see your tour also included Hartley's Crocodiel Adventure so I hope you still managed to join us for this.
Hope the rest of your time in Cairns went well.
Thank you
Kind regards
Nicolas Vernerey
Operations Manager
A
April_A
September 3, 2026 · via Viator
Beware not as advertised
Beware!!!!First the length of the tour was wrong on the Viator site. It said 8 hours and it was going to be close to 11. When we went to rebook since we needed to get to a flight Viator sent a message to the tour person who never answered so we were not able to go.
Getting a response from the tour provider was extremely difficult. We ended up getting a call
The day we were supposed to go on the tour at 8:15 (the tour should have started at 7)
Asking where we were. I have no idea which tour she was calling from because we didn’t get a confirmation from the tour provider that we had been changed. We will
Be requesting our money back for this tour.
事業者からの返答
Dear April_A,
The length of this tour varies depending on your train and Skyrail times; many options to choose from. With this also, pickup times varies depending on where you're staying at.
When bookings are made, guest receive a confirmation booking providing there is a valid e-mail address or that your agent input an e-mail address.
If you give me more details about your booking, I can then take a look at what went wrong with your booking.
Thank you for your time
Kind regards
Nicolas Vernerey
M
Michelle_K
August 18, 2026 · via Viator
Bus drivers very informative
Great experience worth the trip up in the train, sadly the Skyrail was not working, but hartleys crocodile adventures made up for that and especially the free lunch vouchers
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear you had a great experience and enjoyed the train journey.
We’re sorry the Skyrail wasn’t operating during your visit, but we’re pleased to hear that Hartley’s Crocodile Adventures helped make up for it.
Thank you for joining us and for taking the time to share your experience. We hope to welcome you back in the future!
Kind Regards,
Grace
Guest experience consultant
D
Denise_O
August 13, 2026 · via Viator
Down Under Tour - Does what it says on the Tin and more
Seamless customer service with Scott. Picked up at our collection point on time and enjoyed the full day efficient and enjoyable experience. Highly recommend this tour even though the Skyrail is being upgraded and not running. The lunch voucher was worth it as the food was high quality with the wagyu burger becoming a firm favourite. Everyone was very friendly and professional. Thanks to all involved.
J
JJ_Q
August 11, 2026 · via Viator
The trip hadn’t even...
The trip hadn’t even started, and I was already feeling frustrated. My itinerary instructed me to meet at the Skyrail Cableway entrance, and riding the Skyrail was supposed to be part of the journey. However, when I arrived, I discovered that the cableway was closed for maintenance — yet it still appeared on my itinerary.
There was no public toilet anywhere nearby. The only toilet at the Skyrail entrance was for staff, and even though I asked for help, I was refused. The nearest public toilet was about a 10‑minute taxi ride away, and because the area is rural, getting a taxi is extremely difficult.
If the Skyrail is not operating, I don’t understand why the meeting point remains at a location with no facilities for customers. This poor arrangement made the start of the journey unnecessarily uncomfortable.
事業者からの返答
Dear JJ_Q,
Thank you for taking the time to share your experience. I appreciate your detailed feedback and sincerely regret that the start of your journey did not meet expectations. For this, please accept my sincere apologies.
Your itinerary would have indicated that the meeting point was the Skyrail Cableway entrance as you would have booked a "self-drive" product which start and finish at Skyrail. The reason for this is the carpark is quite large so everyone can park their car in there.
Despite your less than ideal start of the tour, I hope the rest of your day went well and made the most of it.
Thank you
Kind regards
Nicolas Vernerey
Operations Manager
A
Anil_C
August 9, 2026 · via Viator
Kuranda
Very well organized, the rail journey through forest was excellent with commentary in English, End the day at Hartley crocodiles farm, good shows and guidence
E
Eleanora_v
July 18, 2026 · via Viator
Fantastic Fall Day
Pack some water and be ready for a fantastic day. Great tour and informative drive
Hartley’s Croc Farm was very interesting, thought I knew a lot BUT I now know more. Thank you
I
Irene_D
July 16, 2026 · via Viator
Great experience
This was a great and well organised tour. Driver Brendan was very informative and the whole tour was enjoyable for adults and kids alike. Highly recommend it.
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