ロス・カボス・ジップライン・エコアドベンチャー

Hola Patty, Thank you so much for your thoughtful feedback and for recommending us! We truly appreciate your comments regarding the heat and hydration. Our circuit does involve hiking through the natural canyon, and based on your feedback, we are already adding additional hydration stations along the course. The quesadilla is a complimentary tasting we offer after the activity rather than an advertised meal, but we completely understand your point, and we’ll be making those samples more generous moving forward! We’re so happy you enjoyed the tequila tasting and had such a great experience with our team. I also personally had the pleasure of assisting you before and after your tour, and you were truly a pleasure to take care of. Thank you again for being such wonderful guests. We would love to welcome you back someday!

Hola Aron, Thank you for sharing your feedback. While we respect that every guest may have a different impression of their experience, we would like to clarify several points, particularly because describing our guests as being “held hostage” is a very serious characterization that does not accurately reflect what occurred. At no point were you or your party prevented from leaving our facilities. We knew you were cruise passengers and, as we do with all cruise guests, your return to the port was already being prioritized. After the activity, you asked our front desk what time the shuttle would depart but did not express that you wanted to leave sooner or needed assistance with alternative transportation. Had you done so, our staff could have arranged a local taxi for you. You also independently requested an Uber. Although it took longer than expected to arrive (something outside of our control) the vehicle did arrive. By that time, you were already boarding our return shuttle and chose to cancel it. Regarding transportation, this is a shared shuttle service, so additional pickup or drop-off stops are to be expected and are communicated in advance. There were two stops on your return route. Guests who prefer direct transportation may request a private transfer at an additional cost. Most importantly, these stops did not cause a significant delay: your shuttle was scheduled to depart our base camp at 6:00 p.m., but we departed at approximately 5:45 p.m. to provide additional time for our cruise guests. Despite the two stops, the trip to the port area took approximately 50 minutes, within the approximately one hour we normally allow for this route. We would also like to clarify that food, beverages, and professional photographs are completely optional. Cell phones and cameras are prohibited on the zipline circuit for safety reasons—not to force the purchase of photographs. This restriction is stated in the Viator listing before purchase and was communicated again in the confirmation sent after your reservation. If these conditions were not acceptable, there was sufficient time to cancel within the applicable cancellation period. The overall time commitment is also disclosed so guests can plan accordingly. Including the activity and transportation, guests should expect the experience to occupy approximately five hours. Our listing advises that pickups may begin up to 1.5 hours before the activity; in your case, you were picked up only one hour before. For cruise visitors with limited time ashore, choosing a several-hour excursion naturally means dedicating a significant portion of the port visit to that experience. Guests who prefer to spend most of their day independently exploring Cabo may find that a shorter excursion is better suited to their plans. Regarding the temperature, this is an outdoor adventure in a natural canyon in Los Cabos. Summer temperatures can be very warm, and while we do our best to keep our guests comfortable, the outdoor weather is unfortunately beyond our control. We sincerely regret that the experience did not meet your expectations. However, there is an important distinction between being disappointed with the duration of an excursion and being “held hostage.” You were free to leave, an Uber was successfully requested and arrived, taxi assistance was available upon request, and our team actually departed ahead of schedule to provide additional time for your return to the cruise port. We always strive to provide our guests with a safe and enjoyable experience and believe it is important to provide this context so future travelers can make an informed decision when planning their time in Los Cabos.