マジェスティック・ウェスト・ツアーとファナルの森

Arrived at pre arranged pick up point prior to alloted time if 8.40 am on 7 June but no one arrived. Waited for an hour but still no pick up and unable to speak to anyone on contact number despite promise of 24 hour helpline available. Very disappointed and left feeling cheated after paying for trip that didn't happen.

I picked this tour for its comprehensiveness and it surely delivered. Our guide Tony was excellent. The pleasant surprise was seeing the brides veil waterfall. I highly recommend this tour and company!

Very scenic. You see all the main sites. Very knowledgeable tour driver. Experience big weather changes.

Tony was an excellent guide and we stopped at so many interesting spots… Fanal Forest, Camara de Lobos, several waterfalls , and others. We started out at 8:30a and ended at 17:20p Great tour & definitely worth the time and money.

East tour was way better. Not as much to see but it was nice swimming at Porto Moniz. Tour guide, Gama, was rude at the start of the tour. We were given two different meeting points, one in the app and one by email (very confusing), we weren’t allowed to be picked up right from our Airbnb so had to walk up a steep hill for 10 mins. Tour guide (Gama) was upset with us because we were 2 minutes early instead of 5-10mins early (none of the messages from Viator indicated we have to be earlier than the time they said). He wouldn’t even listen to me and continued to argue with me as if it’s our fault. I wasn’t even blaming him, I was just trying to explain why people may be confused to fix it for future tours. Then he proceeded to get mad at all the other people, he was picking up for the tour because they were having the same issue with the meeting point and time. Tour guide (Gama) was complaining about other drivers almost the whole tour instead of telling us about interesting facts of Madeira. At the end of the tour, he lectured us again about the meeting point and time. Very unprofessional.

Great value for money, tour guide was very knowledgeable and the locations that we stopped at were stunning. For lunch the guide recommended a restaurant which we took up and they served lovely food, but it would have been handy to know cash was preferred over card payment although they did let us pay by card.

The tour was announced as an English, but most of the time driver was speaking Portuguese. It was quite annoying. I am requesting full refund as well as $24 paid to the driver

A great value day out exploring Madeira’s West Coast. Daniel was an excellent driver and guide; providing interesting information between each of our stops, and with advice on what to see/try/eat/experience at each stop. We were a mixed party of twelve. I was solo, but shared the day with couples and two families. My pick up was at 8.50; on time and I was dropped back at my hotel just before 6pm. So a packed day. Highlights for me was the Cabo Girau cliff viewing and the Port Moniz swimming. We had a two hour stop here, so plenty of time to swim and change. Go for the 3 euro pools, with easy access steps, toilets, lockers and changing rooms. I don’t think I really needed to pay for the locker though, as there was a really lovely crowd there; quietly enjoying the sea, without waves crashing in. Daniel was courteous and positive. His minibus was air conditioned. He also had a step for easy access and booster seats for the children. He also pointed out where the toilets were. These were free at most stops. At 58, I was the oldest! But this trip is suitable for all ages and really interesting. I would highly recommend!

Pick up at scheduled time at hotel. Guide a very nice and informative guy. Itinerary adhered to, except for a wine tasting which didn’t happen, but wasn’t worried about that. Plenty of time to stop and take photos.

Overall this was a great experience and a good deal for what was included. Daniel, our guide, was knowledgeable on all things Madeira and engaging with all of the 12 people in our van. I give him a lot of credit as he had to repeat everything in 3 different languages! We would have liked to have more than 30 minutes in Fanal Forest. Perhaps the stop beforehand where we looked at a horizon could be eliminated. We, also, enjoyed Sao Vincente and would have liked more time there. Porto Moniz ended up getting cut to around an hour and 20 minutes, which really isn’t enough time to eat and swim. We didn’t plan on swimming, but would have liked time to sit by the pools. Be careful when and where you dine during midday. The restaurant we ate at (Polo Norte) had excellent food, but they are incredibly short-staffed - so we spent over an hour of our limited time sitting there vs. at the pools.