Great guide.
Thank you Amen
He made everything ran smoothly.
Cheers 🍻
事業者からの返答
Dear Sir,
Thank you so much for your kind words! We’re delighted to hear that Amine made everything run smoothly and that you had a great experience. We’ll be sure to share your feedback with him.
Kind regards
J
Jean_W
August 25, 2026
Amin was amazing! He made...
Amin our guide was amazing! He made our trip a delight. Zermatt and Matterhorn were incredible and the views stunning. I highly recommend it.
事業者からの返答
Dear Sir,
Thank you so much for your wonderful feedback! We’re delighted to hear that Amine made your trip so enjoyable and that you loved the incredible views of Zermatt and the Matterhorn. We’ll be sure to share your kind words with him!
Thank you for recommending us.
Kind regards
M
molleen_d
August 9, 2026
It is a long day but very...
It is a long day but very worth it! Pack warmer clothes for at the top of the Matterhorn. The scenery is unbelievable
事業者からの返答
Dear Mollee,
Thank you for your wonderful review! We’re so happy to hear that you found the excursion worth the long day and enjoyed the incredible scenery. Thank you as well for the great tip about bringing warmer clothes for the top of the Matterhorn! 🏔️
We hope to welcome you again on another Swiss adventure!
R
Ronald_B
August 6, 2026
Worth the Time
The trip is amazing. The views on the ride there are only topped by the view from the top of the Matterhorn.
Regardless of the temperature when you leave Vienna, dress for cold. You will be walking through a glacier. Glaciers are made of ice. You will also be nearly 13,000 feet above sea level. It is cold up there.
Also, identification was lost and the local tour company made sure that we got it back, when we thought we would never see it again.
事業者からの返答
Thank you, Ronald, for your fantastic review! We're delighted to hear that you enjoyed the breathtaking journey to Zermatt and the unforgettable views from Matterhorn Glacier Paradise. Thank you as well for sharing your helpful tips with future travelers—they'll certainly appreciate dressing warmly for the glacier experience!
We're especially pleased that our local team was able to help recover your lost identification. We know how stressful that situation can be, and we're glad everything worked out in the end. Thank you for choosing Keytours, and we hope to welcome you back for another memorable adventure in Switzerland!
D
Discover23645889863
August 4, 2026
Excellent day and value for money
Amazing experience. Bus journey was excellent and informative, staff were great, clear instructions and ability to explore Zermatt and Glacier Paradise. Would highly recommend
事業者からの返答
Thank you so much for your fantastic review! We're delighted to hear that you had an amazing experience on your trip to Zermatt and Glacier Paradise. It's wonderful to know that you enjoyed the comfortable journey, informative commentary, and the support provided by our team. We always strive to make the day smooth and enjoyable for our guests, while giving them the opportunity to explore these incredible Swiss destinations at their own pace. Thank you for your recommendation, and we hope to welcome you back on another Keytours adventure soon!
K
Kelly_C
August 4, 2026
Great tour
It is a long drive but worth it. The views are amazing. We did the cable car up to Glacier Paradise. We loved all of it!!
事業者からの返答
Thank you, Kelly, for sharing your wonderful experience! We're delighted to hear that your trip to Zermatt and Glacier Paradise was worth the journey. The scenery along the way and the views from the top are truly unforgettable, and we're happy you enjoyed the cable car experience and the beauty of the Swiss Alps. Thank you for choosing Keytours, and we hope to welcome you back for another amazing adventure soon!
C
CristinaJean_G
August 2, 2026
Bucket list checked for the Switzerland tour
Amazing view, spectacular experience and worth every penny.recommended to my friends who loved to travel.
事業者からの返答
Dear Cristina,
Thank you so much for your amazing review! We're thrilled to hear that you had a spectacular experience with Keytours and that you enjoyed the incredible views along the way.
We're grateful for your recommendation to your friends and truly appreciate your support. It's wonderful to know that the tour was worth every penny and created such a memorable experience for you.
Thank you for choosing Keytours, and we hope to welcome you back for more unforgettable Swiss adventures in the future!
S
Sophia_N
July 28, 2026
Zermatt Matterhorn not to be missed
Chris is an amazing tour guide, very knowledgeable and safe driver, friendly and gave us all the tips- really enjoyed the small group of 4 on this tour
事業者からの返答
Dear Sophia,
Thank you so much for your wonderful review!
We are delighted to hear that you had such an enjoyable experience with Chris. His knowledge, friendly personality, and commitment to providing a safe and memorable journey are qualities we truly value, and we will be sure to pass along your kind words to him.
We're also pleased that you enjoyed the intimate atmosphere of the small group, allowing for a more personal and relaxed experience.
Thank you for choosing Keytours Switzerland. We hope to welcome you on another adventure soon!
Best regards,
The Keytours Switzerland Team
J
Jacobo_T
June 29, 2026
Worst Tour Agency Experience Ever. Rude Staff, Missed Pickup, and Zero Customer Support
Extremely disappointing experience. I have traveled to all five continents and taken over 461 different tours worldwide, and this was by far the least professional, least friendly, and least polite tour agency I have ever dealt with.
I arrived at the meeting point at 7:14 and looked for the bus among many clearly marked tour buses. I asked other drivers for help, and one told me to ask at the company office across the street. The agency claims the bus left at 7:17, but I find it hard to believe they can be 100 percent sure there was not even a two minute difference between their time and the real time. That sounds ridiculous when a customer is right there trying to find the correct bus.
I contacted chat support immediately, I have photos showing I was there looking for the bus, and I even offered to meet the group somewhere else. Instead of helping, the staff were rude, unreasonable, and completely unwilling to listen. Even worse, they demanded that I delete my photos or they would call the police.
They simply told me to contact Viator and took no responsibility. I would not recommend this agency, not even if the tour were free.
事業者からの返答
Thank you for taking the time to share your feedback.
We strongly disagree with this review, as it does not accurately reflect what happened.
The tour departure was scheduled for 7:15 AM. Our guide waited at the meeting point and the bus left after 5 minutes just for you as you were the only one missing.
As it's not a private tour, we have a schedule to follow, and as you know in Switzerland we are on time.
You did not arrive on time. You arrived approximately 10 minutes after departure a the departure point, without calling or contacting us beforehand. By that point, the bus had already left and it was no longer possible to join the tour.
Our team was present at the meeting point and followed the standard departure procedure. We cannot delay an entire tour for one late customer, out of fairness to all other guests who arrived on time.
We understand missing a departure is frustrating, but responsibility in this case lies with arriving late, not with our staff or service.
D
Departure369104
June 11, 2026
Beautiful Scenery! Once in a Life-Time View!!
I wanted to experience as much of Switzerland’s beauty as possible in our short, limited time in the area! That is what led us to book the tour for Zermatt and the Matterhorn from Geneva!
The weather was questionable with clouds and a good chance of rain…but we wanted to give it a shot! We could not initially see the Matterhorn from Tasch or Zermatt, but we broke through the clouds when we reached the top of the Matterhorn Glacier Paradise and viewing platform! It was bitterly cold on top of the viewing platform… winds were cold and strong but was able to get fabulous pictures. Just clouds hiding the Matterhorn :(.
Strongly recommend dressing warmly in layers, thick socks, a waterproof jacket and GLOVES!
We were fortunate enough to catch a view of the Matterhorn from Zermatt minutes before boarding our transport van to return back to Geneva…and then disappeared into the clouds after that stunning view! :)
The transport was efficient but 3.5 hours each way without a toilet stop did present issues for a number of guests. Otherwise was a great trip! Dress warmly even in summer. (Layers)
事業者からの返答
Thank you for sharing your experience and for choosing our Zermatt and Matterhorn excursion.
We are delighted that your perseverance was rewarded with some memorable views despite the challenging weather conditions. Mountain weather can be unpredictable, and we're glad you were able to enjoy the spectacular scenery from the Matterhorn Glacier Paradise and even catch a glimpse of the Matterhorn before your return journey. We hope to welcome you on another Swiss adventure in the future.
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