チューリッヒ発：チョコレート、チーズ＆田舎ツアー

Thank you for your feedback! We’re glad you enjoyed the beautiful countryside and had a pleasant experience with our driver. The chocolate experience at Maestrani Chocolarium is designed for visitors of all ages, with interactive and informative elements for both adults and children. We’re sorry it wasn’t quite what you expected, but we appreciate you sharing your thoughts.

Thank you so much, Debora! We’re delighted to hear you had a great trip and enjoyed the experience with our knowledgeable and friendly tour guide. We really appreciate your kind feedback and hope to welcome you again soon! 😊

Dear Melissa, Thank you so much for your wonderful review! We're delighted to hear that your last-minute booking turned into such a memorable experience. It's great to know you enjoyed the charming village, the interactive chocolate factory, and the delicious cheese factory. We'll be sure to pass your kind words on to Gabriel—he'll be thrilled to hear that his enthusiasm and knowledge helped make your day so enjoyable. Thank you for choosing Keytours Switzerland. We hope to welcome you back for another Swiss adventure in the future!

Thank you, Nabil, for your wonderful review! We're delighted to hear that you enjoyed your tour and appreciated the smaller group atmosphere. We're especially happy to know that Gabriel made your experience memorable with his great guidance and service. The Appenzell region is indeed a beautiful area, full of charm and unique scenery. We hope to welcome you again on another KeyTours adventure, perhaps with more time to explore this wonderful destination!

Thank you for your feedback. We are sorry to hear that the tour did not meet your expectations. However, we would like to clarify that our tour description does not state that the itinerary includes St. Gallen. We encourage you to review the published itinerary on the booking page, as it accurately reflects the destinations visited during the tour. If you received information suggesting that St. Gallen was included, we kindly recommend contacting Viator directly to review the messages exchanged at the time of booking, as they can verify the communication and assist you further. We appreciate your kind words about our driver and will be sure to pass them along.

Dear Mary, Thank you very much for taking the time to share your feedback. We are glad to hear that you enjoyed the comfort of the bus, the organization of the day, and the visits to the cheese and chocolate experiences as well as Appenzell. It’s also great to know you appreciated the overall ease of travel and the smooth handling of tickets throughout the day. We also take note of your comment regarding the time available in the villages. Your feedback is very valuable and helps us continuously improve the balance between guided visits and free time. Thank you again for your recommendation and for choosing Keytours. We hope to welcome you again on another excursion in Switzerland. Best regards, The Keytours Team

Hi Martha, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed this half-day tour and the visits to the chocolate factory, cheese factory, and the beautiful town of Appenzell. It’s wonderful to know that you had such a great experience with our guide Thanatos, and that his knowledge and fun approach made the day even more enjoyable. Your kind words mean a lot to us at Keytours Switzerland, and we hope to welcome you again on another excursion soon!

Dear Guest, Thank you for your feedback. We’re sorry to hear that the tour did not fully meet your expectations. We would like to clarify that this tour is mainly focused on the chocolate factory, the village of Appenzell, and the Appenzell cheese dairy. While the region can be very scenic, the tour is not designed as a panoramic sightseeing tour, and some views shown in promotional photos may be from nearby areas rather than the exact locations visited. Seasonal factors and daylight hours can also affect what can be seen, as mentioned in the itinerary. We appreciate your comments and will take them into account to better clarify the tour description for future guests. Thank you for also noting the good condition of the bus and the driver. Kind regards

Dear guest, Thank you for sharing your experience! We’re glad you enjoyed learning about the countryside and the “Happy Cows,” and that the chocolate factory was a fun stop. We appreciate your feedback about the cheese factory—it can get busy, but it’s wonderful to hear you enjoyed the delicious, unique flavors. kind regards

Thank you for your feedback. We're sorry to hear you experienced confusion at the departure point. We do our best to make directions as clear as possible in both the confirmation email and the tour voucher. The bus is marked with the name of the tour, and our team is present at the meeting point to assist guests. Please note that the parking area at the Zurich bus station is quite small, which can make it feel busy when multiple tours are departing. However, this also means buses are parked close together and are easy to locate.