That this tour was one of the highlights of our trip, thanks to the wonderful guide Gabriel, (not sure on the spelling of his name) he was very considerate, kind and compassionate about his job. His sense of humor and knowledge went above and beyond just a job for him.
事業者からの返答
Thank you, Patricia, for your lovely feedback! We’re delighted to hear that the tour was one of the highlights of your trip. Gabriel will be very happy to know that his kindness, knowledge, and sense of humor made such a positive impact on your experience. We truly appreciate your kind words and hope to welcome you again with Keytours for another memorable journey!
L
Lorriel3
January 2, 2026 · via Viator
Lucerne/Titlis tour
Good trip overall even with the delays leaving and getting back. Wish the tour company would purchase the tickets before we arrive at Titlus. This would save about 45 minutes of sitting around waiting for the guide to buy tickets.
事業者からの返答
Dear guest,
Thank you for your feedback.
We’re glad to hear you had a good trip overall, even with the delays.
Regarding the tickets for Titlis, we completely understand your point. Unfortunately, we do not have control over the ticket purchase process, as this is managed directly by the Titlis service and the tour company.
Thank you again for sharing your thoughts.
Kind regards
T
Teresa_J
August 10, 2025 · via Viator
If you are afraid of...
If you are afraid of heights it isn’t the trip for you. Also motion sickness medicine helps with altitude sickness.
事業者からの返答
Thank you so much for the 5 stars, Teresa! We’re glad you enjoyed the experience and truly appreciate you sharing these useful tips for future guests. Your advice will help others prepare so they can fully enjoy the spectacular views.
T
Tawana_C
May 29, 2025 · via Viator
Lucerne is beautiful!...
Lucerne is beautiful! Surrounded by water with beautiful bridges, buildings and an amazingly gorgeous cathedral. Very walkable area! Plenty of time to explore. The cable ride up Mount Titlis is breathtaking. It was foggy at the top so we could not see out which was unfortunate but still overall awesome for the experience. Highly recommend!
事業者からの返答
Thank you so much for your lovely review! We're so glad you enjoyed your time in Lucerne—it's truly a stunning city with so much charm and history. It’s great to hear you had plenty of time to explore and appreciated the beautiful sights, including the cathedral and iconic bridges.
Mount Titlis is always a memorable experience, and while it’s a pity the fog limited the views at the top, we’re happy to know the journey itself was still breathtaking. Thank you for the recommendation, and we hope to welcome you on another Keytours excursion soon!
M
Michelangelo_P
December 2, 2024 · via Viator
Ruined my trip!
Poor communication from tour operator made me miss the tour. I asked the other operators in the terminal and said they don’t have physical office so I have to ask around. And I ended up asking most buses there and missing them. That’s when I tried to call them but can’t connect. Then I sent them messages and they replied 11 mins past the scheduled departure.
事業者からの返答
Dear guest,
Thank you for your feedback.
We apologize for the inconvenience you experienced. The Zurich bus station is quite small, and although we don’t have a physical office, our buses are equipped with informational signs to clearly indicate the tour location.
We also recommend arriving 10 to 15 minutes in advance, as mentioned in our tour descriptions, to avoid such issues.
Additionally, the supplier's contact number is provided in your reservation, and calling them could have helped resolve the situation more quickly.
We appreciate your understanding.
Regards
P
Patty_D
November 1, 2024 · via Viator
Spectacular views!
riding up in the cable car was a thrill. The views we're spectacular. It was a little nerve-wracking to be on the bridge, but very safe. I would highly recommend it.
事業者からの返答
Dear guest,
Thank you for your review!
We're so glad to hear you enjoyed the cable car ride and the spectacular views. It's great that you felt safe on the bridge, even if it was a bit nerve-wracking!
We appreciate your recommendation and hope to welcome you on another adventure soon.
Kind regards
U
Urvish_B
October 19, 2024 · via Viator
Amazing
“I had an amazing experience with this tour package. The itinerary was well-organized, and every detail was taken care of. Our guide was exceptional—very knowledgeable, friendly, and ensured everyone had a great time. Their expertise and enthusiasm really made the trip even more memorable. Overall, it was an excellent experience, and I would highly recommend this tour to anyone looking for a hassle-free and enjoyable trip!”
事業者からの返答
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed the well-organized itinerary and appreciated the attention to detail throughout the tour. Your kind words and recommendation mean a lot to us, and we're so glad that you had such a memorable and hassle-free experience. We look forward to welcoming you on another adventure soon
O
Oscar_C
June 12, 2024 · via Viator
Excellent
I had a wonderful journey. Tony is an excellent guide who is knowledgeable and responsible. He gives detailed instruction and recommendations as to what the places we should visit and often volunteers to take photos for us.
事業者からの返答
Thank you for your kind review! We’re delighted to hear that you had a wonderful journey and that Tony’s knowledge and attentiveness made a positive impact on your experience. It’s great to know that his detailed instructions and willingness to help with photos added to your enjoyment.
Your feedback is greatly appreciated, and we look forward to welcoming you on another tour in the future!
J
Julian_R
May 30, 2024 · via Viator
Would greatly recommend
The ride there was great with pleasant views and thankfully the weather held up for the most part, awesome experience.
事業者からの返答
Good morning, thank you very much for your review. We are glad you enjoyed titlis and its views! Have a nice trip!
O
orlando_t
May 27, 2024 · via Viator
The worst experience.
The driver who also served as a guide was not prepared, he did not where we should enter the attraction, the time he gave us to go up and down the mountain was extremely short for the entire journey. When we managed to get off 20 minutes after the agreed time, he had already left, taking everything we had bought in Lucerne on the bus(watch, cuckoo clock, swiss knifes and other souvenirs ) with a value of more than 350 swiss francs .even we called the tour operator ( keytours Switzerland ) no one answered us. They left us stranded in the middle of the mountains, with our belonging in the bus they left two umbrellas with the name of our hotel so they could easily locate us to return our belongings but never did. With this same tour operator ( keytours Switzerland ) we had done the tour around Geneva two days before and the bus for it arrived 50 minutes late because, as they explained to us, it was broken, as result of this dalaywe were unable to take part of the tour that a boat throughout the Geneva lake.
事業者からの返答
Thank you for sharing your detailed feedback. We’re very sorry to hear about the issues you experienced during your tour.
We take your concerns seriously. Our drivers are trained professionals who are committed to providing a seamless experience and ensuring that all aspects of the tour run smoothly. As it's not a private tour, you can understand he cannot wait 20 minutes if everybody else is on the bus. The timings give enough time on the top of the mountains, we cannot have a special program just for some guest. He did brought your souvenirs the day after. We are sorry you felt disapointed. Best regards
Zurichの類似ツアーを比較
最安値: Best of Zurich Tour with Felsenegg Cable Car and Ferry Ride — $69
最高評価: Jungfraujoch: Top of Europe Day Trip from Zurich — 4.7 (1,686 件のレビュー)
最短: Best of Zurich Tour with Felsenegg Cable Car and Ferry Ride — 4h 30分
