ベスト・オブ・ジュネーヴ・シティツアー（オプションボートクルーズ付き）

Dear Urmi, Thank you for your feedback. We are glad to hear that you enjoyed discovering the sights. We also appreciate your comment regarding the bus temperature. All of our buses are equipped with air conditioning, however during your visit Europe was experiencing an exceptional heatwave with unusually high temperatures, which unfortunately made it more difficult to maintain optimal comfort throughout the journey. We sincerely apologize for any discomfort and appreciate your understanding. Thank you again for choosing Keytours, and we hope to welcome you again on a future excursion. Best regards,

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the tour did not fully meet your expectations. This experience is designed as a 2-hour discovery tour of Geneva, allowing guests to see the city’s main highlights in a short amount of time. During the tour, we cover the international district including the UN area, the lakeside, the Old Town, and many of Geneva’s most famous landmarks. The combination of the bus and the small sightseeing train is part of the concept, as it allows guests to experience different parts of the city in the most efficient and comfortable way, including areas less accessible by bus. Best regards, The Keytours Team

Thank you for your feedback. We are sorry to hear that parts of the tour did not meet your expectations and that it was difficult to hear the guide on the bus. We will pass this on to our team to review. Regarding the return route, drop-off points are determined based on traffic conditions and operational logistics on the day, and we always aim to get as close as possible to central accessible locations. We understand your comment and will take it into consideration for future improvements. We’re glad to hear you enjoyed the boat ride, as it is one of the highlights of the excursion. Kind regards, Keytours Team

Thank you for taking the time to share your detailed feedback, Colin. We're pleased to hear that you had a very good overall experience and found the tour informative, particularly the overview of Geneva's international district and the charming architecture of the Old Town. We also appreciate your understanding regarding the schedule change and are glad we were able to notify you in advance. At the same time, we sincerely regret the confusion and disappointment regarding the Cathedral stop. Your feedback is valuable, and we will review the tour description and itinerary details to ensure expectations are clearly communicated to future guests. Thank you again for choosing Keytours, and we hope to welcome you on another tour in the future.

Thank you for your kind review, Effie. We are delighted to hear that you enjoyed the tour and appreciated the relaxed pace as well as the overall value of the experience. It’s great to know you found it to be a well-rounded “all-in-one” tour. Regarding your comment about photo stops, the itinerary is designed to pass by several highlights in order to cover a wide range of locations within the day. While we do include selected stops for photos and visits, it is not possible to stop at every point along the route due to time constraints. We truly appreciate your understanding and are glad you had an enjoyable experience with us. We hope to welcome you again on another tour in the future.

Thank you so much for your lovely feedback, Joel! 😊 We’re glad to hear you enjoyed the experience and truly took the time to appreciate each moment of the tour. We completely agree — bringing a camera and taking things slowly is the best way to enjoy the beauty of Switzerland. We hope to welcome you again soon on another memorable journey with KeyTours! 🇨🇭✨

Thank you so much for your lovely feedback! 😊 We’re delighted to hear you enjoyed the experience and that Gabriel shared so much interesting information throughout the tour. It’s great to know you were able to relax and take in the views during the mini train ride and enjoy the beautiful boat cruise. We’re especially happy the onboard refreshments added to your comfort after a full day of exploring. We truly appreciate your kind words and hope to welcome you again soon on another memorable tour with KeyTours! ✨

Thank you for your feedback, Nikash. We’re sorry to hear that the experience did not meet your expectations. We would like to clarify that this is a short panoramic introduction to Geneva, and in around 2 hours it is designed to show the main highlights of the city in a limited timeframe. It is not intended as a full in-depth visit, but rather an overview experience. All Keytours buses are clearly marked, and our office is located nearby in case any assistance is needed on site.

Thank you, Jeff, for your feedback. We’re glad to hear you enjoyed the bus guide’s entertaining and informative commentary. We hope to have the pleasure of welcoming you again with Keytours for an even smoother experience next time!