ベスト・オブ・ジュネーヴ・シティツアー（オプションボートクルーズ付き）

Dear Dolores, Thank you for your feedback and for sharing your thoughts with us. Regarding the comment about the Catholic Church and the Ecumenical Centre, we would like to clarify that the guide was providing a general explanation as part of a broader overview of Geneva and its history. The tour is designed to give guests a general introduction to the city, rather than provide detailed explanations of every historical or religious topic. We understand that you may have wanted more context on this particular subject. Guests are always welcome to ask the guide for additional information or clarification during the tour, or to discuss the subject further with the guide afterwards if they wish to learn more. We certainly appreciate your feedback regarding the importance of providing context when discussing sensitive historical or religious topics, and we will keep this in mind for future tours. Thank you again for taking the time to write to us. Kind regards,

Thank you for your wonderful review! We're delighted to hear that you enjoyed our Highlights of Geneva tour and had the opportunity to discover the international district, the waterfront, the commercial area, and the Old Town. We're especially pleased that you appreciated the driver's coordination and expertise in navigating the city's traffic restrictions to ensure a smooth experience. We truly appreciate your recommendation and look forward to welcoming you on another Keytours adventure soon!

Dear customer, Thank you for your feedback! We are glad to hear that you enjoyed discovering the highlights of Geneva by bus, train, and boat. We appreciate your comment regarding the duration of the stops and the group size. Your feedback is very helpful as we continue to improve our tours and services. We hope to welcome you again soon! Best regards

Dear guest, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the tour and found it a great way to start discovering Geneva. We’re especially happy that Gabriel made your experience memorable with his professionalism and helpfulness. Thank you for your recommendation, and we hope to welcome you again soon! Kind regards

Thank you, Natalia, for your wonderful review! We’re delighted to hear that you had an excellent trip and enjoyed discovering the beautiful and historic highlights of Geneva. Arnaud will be very happy to hear your kind words. We’re glad his engaging and captivating way of presenting the city made your experience even more memorable. Thank you for sharing your experience, and we hope to welcome you again on another tour with Keytours soon!

Dear Urmi, Thank you for your feedback. We are glad to hear that you enjoyed discovering the sights. We also appreciate your comment regarding the bus temperature. All of our buses are equipped with air conditioning, however during your visit Europe was experiencing an exceptional heatwave with unusually high temperatures, which unfortunately made it more difficult to maintain optimal comfort throughout the journey. We sincerely apologize for any discomfort and appreciate your understanding. Thank you again for choosing Keytours, and we hope to welcome you again on a future excursion. Best regards,

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the tour did not fully meet your expectations. This experience is designed as a 2-hour discovery tour of Geneva, allowing guests to see the city’s main highlights in a short amount of time. During the tour, we cover the international district including the UN area, the lakeside, the Old Town, and many of Geneva’s most famous landmarks. The combination of the bus and the small sightseeing train is part of the concept, as it allows guests to experience different parts of the city in the most efficient and comfortable way, including areas less accessible by bus. Best regards, The Keytours Team

Thank you for your feedback. We are sorry to hear that parts of the tour did not meet your expectations and that it was difficult to hear the guide on the bus. We will pass this on to our team to review. Regarding the return route, drop-off points are determined based on traffic conditions and operational logistics on the day, and we always aim to get as close as possible to central accessible locations. We understand your comment and will take it into consideration for future improvements. We’re glad to hear you enjoyed the boat ride, as it is one of the highlights of the excursion. Kind regards, Keytours Team

Thank you for taking the time to share your detailed feedback, Colin. We're pleased to hear that you had a very good overall experience and found the tour informative, particularly the overview of Geneva's international district and the charming architecture of the Old Town. We also appreciate your understanding regarding the schedule change and are glad we were able to notify you in advance. At the same time, we sincerely regret the confusion and disappointment regarding the Cathedral stop. Your feedback is valuable, and we will review the tour description and itinerary details to ensure expectations are clearly communicated to future guests. Thank you again for choosing Keytours, and we hope to welcome you on another tour in the future.