リオデジャネイロからのランチ、シティツアー、クルーズ付きブジオス日帰り旅行

Our pick up point was supposed to be in Sheraton hotel , each email with voucher including night before the trip was confirming 7 am pick up time at the Sheraton , we arrived as directed 15 min prior pick up time , by 7.05 I asked concierge if they know where is our tour and was told that gray line never pick up from Sheraton . Main office located in Sheraton and concierge was able to contact your office and instead of manager handling the situation , your office sent me tour guy who yelled and scream at us after I showed him my voucher . He start throwing his hands at me and yelling that pick up point in the different hotel and he just a tour guy , then he said it’s no managers available abd told us to take a taxi to Hilton . By 8 am no one was available to pick us up at Hilton ether , I was calling and texting your customer service . No one answers the calls , only text and we’re keep telling me to wait , by 8.40 we finally got to the bus - this is 1 hr and 40 min later from original time ( meanwhile description of the your is 7 am plus 3 hr drive ) that what we were promised . I asked numerous times in my texts for contact info for the manager / answer was ok , but info was never sent to me and all my texts were ignored . I have a screen shot of each text with a time stamp . So instead of 10 am we arrived to the Buzios at 3 pm. Your guy was not prepared , road we closed , he said he wasn’t there for 20 years and doesn’t know anything . Ty our was supposed to be in English , he hardly spoke couple sentences in our language , the rest was in Portugal We paid $ 160.00 to enjoy the beach , sun , shopping . Instead we had fast not even good lunch and 20 min at the beach , got to the boat ride at 4.15 and after boat ride had exactly one hour to enjoy the town . Now it’s 11 pm , we still on the road back to Rio , another 1 he 30 min to go . No manager ever contacted us , nether I got his info from your reps . We wasted 8 hr on the road 7 am - 3 pm there , and 3 plus hours back This is the worse experience ever with your company , the worse customer service , not what we were promised and we thinking of canceling our next your with you and rebook it with another agency . We had a tour on 12/26 to crest redemption with other agency and your guy called and texted us on his way to pick us up , was not only on time but earlier . Here you changed pick up point , never even bother to call or text , sent confirmation text day prior with Sheraton as pick up point , yelled and scream at us , never provided with manager info and wasted beautiful sunny day traveling for 12 hours instead of promised day in paradise Very disappointing and poor service !!!

I really liked the beaches, the diving experience was very good, thanks to the fact that the camerawoman gave food to the fish, so they were all around, we couldn't go down on the beaches because they are very small, so I always went around the boat I needed more communication from the tourism agency and unlike another trip, the guide did not go on the boat with us and some other minor details, the food place is very good, the people very friendly, with a view of the port Incredible and the drinks and desserts at very affordable prices.

Wonderful tour, excellent service and very educational. Thanks also to the guide Cesar Castillo who did his job excellently

Had a great day trip to Buzios. Enjoyed the boat and swimming opportunity. Lunch was ok. Many lovely restaurants open up for the evening so if you have time 2-3 days in Buzios might give more time to relax and enjoy. The bus trip was long. Overall 5 hrs in Buzios and 4.5 hrs to get there and due to storm 5hrs to get back to Rio.

They didn't get to look for the agency. They still don't give a reasonable explanation. I have asked for explanations and return through the app and now they ask to evaluate without giving the least explanation. Unusual !!!

This was terrible. The communication with people the boat was unprofessional. My group was told that we had to purchase extra scuba gear after we were on the boat and was too late. The DJ rarely translated what he was saying. They nickle and dime you for everything on the boat. Dont waste your time or money.

Excellent,although it takes a lot of time to pick up passengers.Recommendation: start earlier pickup and also use one of the stops on the beach, to enjoy and swim, everything else very well our guide and lunch 👍

Very nice walk! We did yesterday 17/11 had a super nice day. The restaurant where we had lunch was pretty much there. The rest of the excursion super well, especially our guide Flower !! Very friendly, activates all the time explaining and telling us the walks and history of many of the places. Highly recommended Flower!! Thank you!!

We traveled with my husband in October 2018, we enjoyed every tour, through the city, the sea and the pleasures of typical dishes, as we wanted more, we return.

The three hour bus ride each was was a bit tedious. The boat ride was excellent. We stopped sveral times for swimming & snorkeling. After the boat ride we had a good buffet late lunch. This left just enough time to find the Brigit Bardot statue.