The audio was not very clear on the instructions of where to go. There was no flow to it. Voice was AI
事業者からの返答
Dear Diana F,
Thank you for your feedback. We are glad to hear that you had a nice time during your visit.
At the same time, we are sorry to hear that the audio tour did not fully meet your expectations. The audio guide is designed to provide detailed information and highlight key artifacts throughout the visit. As the placement of some artifacts may change, we recommend following the artifact numbers mentioned in the audio guide to easily locate the corresponding information.
We truly appreciate your feedback & we will try to improve the same for the future.
D
DavidC20975
July 28, 2026 · via Tripadvisor
Great art
The tombs of the many famous people born in this city are wonderfully highlighted.
事業者からの返答
Dear DavidC20975,
Thank you for your kind feedback! We're delighted to hear that you enjoyed your visit and appreciated the beautifully preserved tombs of the notable figures from the city.
We truly appreciate you sharing your experience and hope to welcome you again on another memorable tour.
J
Jennifer_M
June 24, 2026 · via Viator
This church was amazing!...
This church was amazing! Definitely worth seeing. I would get the audio guide however to learn more about the details if you do not have a guided tour. Overall it was magnificent!
事業者からの返答
Dear Jennifer M,
Thank you for your wonderful feedback. We are delighted to hear that you found the church amazing and that you enjoyed your visit.
We appreciate your recommendation regarding the audio guide, which is indeed a great way for visitors to learn more about the history, architecture, and fascinating details of this magnificent landmark when not joining a guided tour.
Thank you for choosing us, and we hope to welcome you again on another memorable experience in the future.
S
Sarah_K
June 24, 2026 · via Viator
Poor Support
I received the entry tickets as pdf format with some instructions how to download audio and maybe a map? The audio portion required registration and download their app ? not sure because I didn’t receive the authentication email text from them. A few different attempts to contact them via the Viator app and it sent me the same pdf file that I received previously. So at the end, we walked through the basilica without any direction or narration If possible I would like to get part of fees refunded. The ticket at the door was much cheaper.
事業者からの返答
Dear Sarah K,
Thank you for your feedback. We are sorry to hear that you experienced difficulties accessing the audio guide during your visit.
We can confirm that the entry tickets and audio guide instructions were shared prior to your visit, and We would also like to note that our support team responded to your messages and made every effort to assist you with the information available at the time, we are pleased that you were still able to visit the Basilica.
We appreciate your feedback as it helps us improve the experience for future guests.
A
Angela_B
June 9, 2026 · via Viator
The self guided tour was...
The self guided tour was very informative. I think next time we go it would be even better with a guided tour.The place is beautiful with many important people buried there. Unfortunately if you don’t speak dying, and it’s hard to realize who some of the people are in the tombs on the floor.
事業者からの返答
Dear Angela B, Thank you for your feedback. We are delighted to hear that you found the self-guided tour informative and enjoyed your visit. We hope to welcome you again for an even more enriching experience in the future!
D
DIDEM_O
June 1, 2026 · via Viator
Oerfect
Perfect,just on time very helpful staff.they answered my every questio. And assistance was amazing.thanks
事業者からの返答
Dear DIDEM O,
Thank you for your wonderful feedback! We are delighted to hear that everything was perfect and that staff was able to assist you in a timely and helpful manner. It’s great to know that all your questions were answered and that you had an amazing experience.
We truly appreciate your kind words and hope to welcome you again in the future.
E
ELEANOR_S
May 28, 2026 · via Viator
Do Not Book
I never received our actual tickets and no one was there on site. DO NOT BOOK THIS EXPERIENCE! I WAS SCAMMED OUT OF MY MONEY !
事業者からの返答
Dear ELEANOR S,
Thank you for your feedback. We are sorry to hear about the confusion and inconvenience you experienced.
Upon reviewing your booking, we identified that the tickets were duly shared via the Viator app and email 3 days prior to your visit. Our support team is always available and would have gladly assisted you with the tickets again if had we been contacted during your visit.
C
canmom92
May 4, 2026 · via Tripadvisor
Issues with booked timeslot
We booked a 10:30 time slot for the next day but later received communication that there was no availability and the ticket was moved to 2.30. If I recall, you did not have the option to cancel. The revised ticket was later sent by email and WhatsApp. The audio tour was ok but I’m assuming the official audio tour would have been a better choice. It’s interesting to see the tombs of some famous people. I would likely book through the official site in future.
事業者からの返答
Dear canmom,
Thank you for your feedback. We’re glad to hear that you still enjoyed your visit and found the experience interesting.
We sincerely apologize for the change in your timeslot. Due to availability constraints and occasional technical issues, the originally selected time may not always be confirmed. In such cases, our team offers the next best available option to ensure that you do not miss the experience, and we proceed only after receiving confirmation.
We understand that this may have caused inconvenience, and we appreciate your understanding. As you mentioned, the basilica is a very popular site and tends to sell out well in advance, which is why early booking is strongly recommended.
We also appreciate your feedback regarding the audio guide and will take it into consideration as we continue to improve our services.
Thank you again for sharing your experience.
T
Tyson U
April 16, 2026 · via Tripadvisor
Must have experience in a heart of the city
Must have experience the underrated basilica of Florence..
It was quite, clam and soothing... In the heart of the city, with mesmerizing architecture...
Recommended morning times for best experience
事業者からの返答
Dear Tyson U,
Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
S
Sharlene_K
March 26, 2026 · via Viator
Do not buy!
Do not book this tour! You will not get a guide of the interior of the church! And the company will not issue a refund when you point the error out to them AND the tour company will also not reply once you reach out.
