The guide was extremely knowledgeable and friendly and the boat trip and visit to Myra was exceptional. However the itinerary mentioned here does not match my experience, there was no visit to Simena Castle and only one swim stop not two as described above. My tour date was also cancelled and rebooked for the following day at the last minute due to ‘weather’, however when I did the tour the following day I was informed by our guide and also the boat crew that they indeed went ahead the previous day, and the weather was not bad (rained for a total of 5min in the late afternoon). I asked the your operator regarding this discrepancy but did not receive a good response. The pick up/drop off process via all hotels also took over 2 hours each way (4hrs + travel time to and from the start of the tour) therefore making this an extremely long day in a mini bus.
Dear Brigida, Thank you for your feedback on your recent experience. We apologize for the discrepancies in the itinerary and the inconvenience caused by the tour cancellation and rescheduling. The tour did not operate the day that we cancelled your booking as told earlier. The boats work with a variety of companies and they meant that they went ahead with another company. We do not risk neither the joy and nor the safety of our passengers, so we did not operate the tour that day. We appreciate your understanding and will address the issues mentioned to improve our services in the future. Best regards,
