The car never turned up, when I called the operator he cancelled the booking and refunded the amount leaving me in complete distress. This deserves blacklisting and compensation to be paid to me.
事業者からの返答
Dear Traveler,
Due to the traffic problem the driver could not get you, we kindly asked you to wait or help to take a taxi to town.
It is normal in life we can have traffic problem anytime. We refunded and we understand your frustration but please do not overuse and abuse your online review power.
Best regards,
Tailor Team
D
Darin_S
April 27, 2026
Luang Prabang airport transfer
Super easy and on time pickup roundtrip. I was staying in the city center where cars couldn’t travel and on the return trip the driver came to my hotel on foot to take my bag and walk me back to where he was parked. Very nice service.
D
Deborah_K
April 9, 2026
Great service!
Communicative, prompt, and very courteous and pleasant. Everything you want an airport pick up could be.
F
Francesca_B
April 2, 2026
Airport Pickup
Airport pick up. Highly recommend WhatsApp’d us to say he would be there. Spotless car very very nice guy. Will definitely use again .
M
margaret_c
December 28, 2025
Not a private shuttle
This is a shared service. Pick up wasn’t bad but they were a total no show for our pick up back to the airport. Totally unreliable
事業者からの返答
Dear Traveler,
1. Pick up 2 groups same flights so our driver mistake of taking them both in a vehicle. We have offered full refund.
2. Drop off of this group driver was late 15 minutes and still fetch them to the airport. We also refunded in full the service.
TOTALLY 0 penny is charged due to overwork on New Year time.
Thank you
M
margaret_c
December 28, 2025
Do NOT use this service!!
Total no show. I tried repeatedly to message them to confirm - 4 hours early, 3 hours, 30 min etc. no communication and never appeared. Do NOT trust this service!!!
事業者からの返答
Dear Traveler,
1. Pick up 2 groups same flights so our driver mistake of taking them both in a vehicle. We have offered full refund.
2. Drop off of this group driver was late 15 minutes and still fetch them to the airport. We also refunded in full the service.
TOTALLY 0 penny is charged due to overwork on New Year time.
Thank you
E
Eliane_D
November 25, 2025
BomCusto benefit
The car was great and the driver too, but there was a delay of 10 ministers without any qq warning
L
Laura_G
September 23, 2025
Excellent service
Excellent service. Driver was waiting for us. Car was spotlessly clean and taken to hotel. Recommended
G
Gary_G
September 18, 2025
A very nice, and courteous ride in a new vehicle.
Driver was waiting for us with a sign very clearly showing my name in the arrivals hall at the LP Airport. He took both our bags and opened the doors for us, and took us on a 15 minute ride in a brand new Toyota Camry (EV) which was simply smooth as silk.
P
Paul_W
August 3, 2025
Great transportation, new car
I used this service twice, from the airport and from the hotel back to the airport.
At the airport we were met by a man with a sign, taken to a spacious, clean and new air conditioned car and driven to the hotel.
From the hotel we were picked up on time by the same man and taken to the airport.
Seamless, no issues and good value service.
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