集合場所 : Cankurtaran, Mimar Mehmet Ağa Cd. No : 25, 34122 ファティ/イスタンブール
旅行者はアクティビティの15分前までに集合場所へお越しください。
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レビュー(21)
レビューはViatorとTripadvisorが収集したものです
9
956klauspeterf
September 15, 2026 · via Tripadvisor
Unfortunately did not meet expectations
We booked this tour in German. I received the booking confirmation and the ticket for a tour in GERMAN. However, the tour was only conducted in English, for whatever reason. When we asked the tour guide that we needed it in German, he gave us the information that this tour is ALWAYS conducted ONLY in English. He was a bit annoyed that we did not think this was good. We did NOT understand anything the tour guide said during the 1 1/2 hour tour. The tour was more than a disaster for us, paid money and received no information about the history of the palace and its sultans.
事業者からの返答
Thank you for your feedback. We would like to clarify an important misunderstanding.
The option you booked was not a German-speaking live guided tour. Your selected option included a German audio guide, while the live guided tour is conducted in English, as clearly stated in the product description.
The service was therefore provided according to the option booked. We are sorry that there was confusion between the audio guide language and the live tour language.
We always aim to provide clear and transparent information and encourage guests to check the distinction between “Live Guide” and “Audio Guide” when selecting their preferred option.
R
Rini_M
August 24, 2026 · via Viator
Great Tour
Excellent tour guide, very knowledgable. There was a small group and we had an ear piece so we could hear the guide when we were inside the palace. We met outside a shop a few minutes walk away from the palace, away from the crowds and then walked up as a group.
G
Guy_L
May 30, 2026 · via Viator
Questionable added value of the guide and the application serving as an audio guide
The provided audio guide is not the official Topkapi audio guide, but rather an application that must be downloaded. This application did not work well for us, and we had to do without it. We were content to read the explanatory panels in each room, and that was sufficient for us. We needed a guide, which cost an additional 15 euros, to visit the harem, and we had difficulty with the quality of his English. So, similarly, we were content to read the panels in the harem as well. If we could do it again, we would buy the tickets directly at the Palace ticket office and use the palace audio guide.
事業者からの返答
Merci pour votre retour. Nous sommes désolés que l’expérience n’ait pas répondu à vos attentes. Tous nos guides sont des guides professionnels agréés, titulaires d’une licence officielle et habilités à assurer des visites en anglais. Nous prenons néanmoins votre remarque au sérieux et la transmettrons à notre équipe afin d’améliorer la qualité de l’expérience.
U
Uzma_J
October 10, 2025 · via Viator
Would do again!
I took my 14yo daughter because we really wanted to see the Harem and Holy Relics. For a very last minute booking, this included the price of admission for both the palace and harem, working audio sets, lively tour guide, Martin, true skip the line experience, and a breakneck tour lasting 90 minutes. Given his directions after, we stayed another 2 hours and did a lot on our own, but it was mostly viewing exhibits, for which we didn’t feel the need for a tour guide. However, the lines to the treasury and costumes got very long and I’ll have to return to Istanbul to do this tour again. I was worried about reviews that said the meeting point was hard to find, but I didn’t think it was the case. I easily reached out on Viator and WhatsApp to message and double check landmarks and the company was very responsive. Great experience!
S
sylvia_s
October 4, 2025 · via Viator
Good tour and guide but easier to find meeting place
Good guide knowable and friendly. Good tour with free time after in the palace complex. Only problem meeting place difficult to find some where better know would have been better
事業者からの返答
Thank you for your kind words! We're glad you enjoyed this unique and spiritual experience.
The traditional music, songs, and whirling dance (Mawlaweya) truly offer a deep glimpse
into our cultural and religious heritage. We hope to welcome you again in Istanbul!
I
I9463JCpatrickm
September 30, 2025 · via Tripadvisor
Great tour
Martin was an excellent, informative guide. He took time to explain details of the palace and the harem. We were in a group of 10, and was careful to keep us together despite the crowds.
事業者からの返答
Thank you for your kind words! We're glad you enjoyed this unique and spiritual experience.
The traditional music, songs, and whirling dance (Mawlaweya) truly offer a deep glimpse
into our cultural and religious heritage. We hope to welcome you again in Istanbul!
M
Michael_D
September 30, 2025 · via Viator
Good Leader but forgot his flag.
Our guide was knowledgeable, friendly, & polite.
However, he did not have a flag. The crowds during our tour 9/28 were huge. I stopped to take a quick picture & lost my group. Just before total panic set in my partner called me to let me know where they were. ALWAYS request a Flag!
事業者からの返答
Thank you for your kind words! We're glad you enjoyed this unique and spiritual experience.
The traditional music, songs, and whirling dance (Mawlaweya) truly offer a deep glimpse
into our cultural and religious heritage. We hope to welcome you again in Istanbul!
J
John_W
September 4, 2025 · via Viator
Confirm meeting place
The meeting address provided was incorrect. I arrived early and waited. When I reached out to the company through the “contact vendor” button, they were very responsive and rebooked me from the 9:30 tour to the 12:00 tour. The change was irritating but not horribly inconvenient. The new tour guide had all of my tickets and information. I was very pleased with that. The tour guide himself was less than adequate. He stated a few times, after questions were asked, that “people take his tour to skip the lines” as opposed to relying on him for historical information. I had already taken two other different tour groups and had been impressed with the guides English, personality and knowledge. Unfortunately, this one did not live up to expectations. In addition to that, he mentioned several times over the course of the tour that he ex pected tips from us. At the end of the tour he called us by name asking for tips.
事業者からの返答
Thank you for your review. We would like to clarify a few details regarding your experience.
Although the meeting point is clearly stated in the tour information, we also sent you a message with the exact location and meeting point one day in advance, as we always do to ensure smooth coordination. Despite this, you arrived late to the meeting point and missed the original tour.
According to our policy, this would typically be considered a "no-show." However, as a courtesy, we accommodated you by rescheduling you to the next available tour at 12:00 PM, free of charge.
Regarding tipping: We’d like to emphasize that tips are never mandatory. Tipping is entirely at the guest’s discretion and should be based on the quality of the experience. No guest is ever obligated to give a tip.
Thank you again for your feedback.
A
Anita_M
August 12, 2025 · via Viator
Scam
No meeting information provided through Viator, when questioned we were told to wait in place for tour guide, tour guide never showed. Requested refund; denied. Do not book with these guys.
事業者からの返答
Thank you for your feedback. We're very sorry to hear that your experience did not meet your expectations.
However, we would like to clarify that our guide was present at the correct meeting point at the scheduled time, as clearly stated in the tour details provided through Viator. Unfortunately, it appears that you did not arrive at the meeting point on time, which led to the missed connection.
We always do our best to contact guests if they are not at the meeting point at the scheduled time, and we wait for a reasonable period before proceeding. As the tour went ahead as planned for other guests, and the no-show was not due to any fault on our part, Viator’s refund policy did not allow us to issue a refund.
We do understand how disappointing this must have been, and we always encourage guests to reach out with any issues before the tour so we can assist in real time.
Thank you for your understanding.
F
FelixTsai
June 10, 2025 · via Viator
Great way to tour Topkaki Palace
Ozcan was a knowledgable tour guide who was able to give context to the huge Topkaki Palace. He also provided historic context that was relevant to everyone in our party. Great tour. Would recommend for everyone who is a history buff.
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最高評価: Best of Istanbul 1, 2 or 3-Day Private Guided Istanbul Tour — 5.0 (10,338 件のレビュー)
