Our guide was a no show. ...
Our guide was a no show. It was raining and I guess he/she decided not to bother. We were at the correct location German fountain, but no guide.
事業者からの返答
We’re truly sorry to hear that your experience did not go as expected, and we understand how disappointing it must have been to miss the tour.
However, we would like to clarify that our guide was present at the meeting point as scheduled. The German Fountain is a well-known and specific location, and as always, we sent the exact meeting point and GPS coordinates one day in advance to avoid any confusion. It’s possible there was a misunderstanding or a slight location mismatch.
Our guides never cancel tours due to rain, and we always operate as scheduled unless weather conditions are unsafe. We also encourage guests to contact us immediately if they experience any difficulty — our team is very responsive and ready to assist in real time.
Despite this, we issued a full refund to you as a gesture of goodwill, even though the situation technically did not fall under our refund policy.
We hope this shows our commitment to guest satisfaction, and we would be happy to welcome you again in the future under better circumstances.
Excellent (and necessary) tour guide for the Hagia Sophia
The guide, Zeki, provided insights that I never would have acquired by just looking at the Mosque. I learned much from his descriptions. His english was pretty good too. No traveler should visit these sites without guide.
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear that you had such a meaningful experience with Zeki. His deep knowledge and passion really do bring the site to life in a way that simply can’t be matched by visiting on your own. We're also glad to hear his English made everything clear and accessible.
Your feedback means a lot, and we couldn’t agree more — having a knowledgeable guide makes all the difference. We’ll be sure to pass along your compliments to Zeki. Thanks again for joining us, and we hope to welcome you on another tour soon!
Knowledgeable and relevant
Enjoyable tour. Our guide was really knowledgeable who gave some great insights into the history of the Hagia Sophia making it easy for the kids to understand its significance.
事業者からの返答
Every comment you send is a great source of motivation for us. We sincerely thank you for sharing your thoughts, feedback and support with us. Your opinions are a guide for us and each comment helps us to improve our services.
Such interactions contribute to the growth of our community and to the establishment of stronger bonds. We are very happy to be with you. Please continue to share your comments, criticisms and suggestions.
Thanks again
