I purchased a the cooking tour via Trip Advisor. The activity clearly stated it was for 6h and would include lunch and dinner. After purchase, the guide then texted me that the ingredients were not included and my portion of the ingredients costs would an additional 100,000 ugx ($27 USD). This was not stated anywhere on the activity description. Out of caution, I then double checked the details and was told that the activity would only be "3-4 hours latest" and now would only include lunch. Good thing I took the initiative to confirm the details before hand. If not, it would have been really awkward. The guide did not offer a refund. I had to go through Trip Advisor. Twice the price and half the service - definitely a bait and switch!
Mr.Yun,we apologize for the inconveniences that had happened.It is our fault that we did not clearly state that the amount paid is the guide fee and shopping for the food to taste is at your cost.As we train our guides to communicate to their guests before the start of the tour what they are expected to move with,the dos and don'ts during the tour is when we got to know that the itinerary was not detailed explaining all the extra costs to incur.Through our guide Fatumah,we got to know that it was our fault not to clearly indicate what the guest is expected to have in his or her paid tour. The other thing of lunch and dinner, we had set that the tour should start at midday and the food cooked to be eaten as both lunch and dinner unfortunately your booking stated 10:00am which means you would only go for lunch and incase you want to pack the dinner,there is that option.We clarified on that issue and hope to give the best experience.We humbly apologize for the inconvenience.
