トゥルムとセノーテ カーサ トルトゥーガの日帰り旅行
説明
素晴らしい日帰り旅行に出かけ、トゥルムのガイド付きツアーを楽しんだ後、遺跡近くのカーサ トルトゥーガの美しいセノーテで水泳やシュノーケリングを楽しみましょう。ユカタン半島で最もエキサイティングな 2 つのアクティビティを 1 日で体験できます。
ツアーオプション
旅程
トゥルム
神秘的なセノーテで泳ぎましょう。
ハイライト
含まれるもの
集合場所と時間
お迎えは午前7時に開始します。時間が変更される場合がありますので、ご連絡を差し上げます。 電子メールトンは正確なピックアップ時間と場所を確認します。カンクンの主要ホテルをピックアップして Riviera Maya、あなたが私たちのルートにふさわしくないホテルの場合、私たちは最も近いピックアップポイントを設定します。
旅行者の評価
重要情報
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- 幼児は大人の膝の上に座る必要があります
- 心血管疾患のある方にはおすすめしません
- あらゆる体力レベルの方に適しています
レビュー(31)
This trip was awesome! My family and I wasn’t sure what to expect as far as the architecture but it was definitely worth the trip! How up close and personal you are to everything. The views of the ocean and homes was a breathtaking experience! Our guide Samuel was so friendly and knowledgeable on everything, which made the trip even more special. We visited the Mayan ruins, Cenote, tequila tasting, and an awesome lunch! I highly recommend this trip!
When booking, make sure you confirm ahead that they will actually pick you up from your hotel- even if it’s on the list. Ours was, the after booking we were told to meet at a pick up point which was disappointing. We still went because we didn’t have time to book another. The Tulum ruins were a nice sight to see, but we only discussed a couple of the temples. After, we were taken to a tourist spot to shop for items to take home and do tastings, which wasn’t listed on the tour. The we were taken to a completely different cenote than what was listed. Our tour operators were really nice, but the tour itself wasn’t in line with what we had booked. So just be warned you will probably have to also take a cab to and from a meeting spot and may not go to the cenote listed.
Hello, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed visiting the Tulum ruins and appreciated the kindness of our tour staff. That said, we’re truly sorry the experience didn’t fully match your expectations. We understand your frustration regarding the pickup and cenote change. As clearly stated in the tour description, we do offer pickup from most major hotels. However, if your accommodation is not on our regular pickup route, we assign the closest possible meeting point to ensure smooth logistics for all guests. We always recommend checking this detail in advance, and we’re sorry if it came as a surprise after booking. Regarding the additional stop and cenote change, we appreciate you bringing this to our attention. While we sometimes make operational adjustments due to weather or local conditions, these should always be clearly communicated. We’re reviewing this internally to ensure better clarity and consistency moving forward. We truly value your feedback and hope you’ll give us another opportunity in the future to offer a more seamless experience. Warm regards,
I went through Trip Advisor to book this excursion for September 7th. I received multiple confirmations from the tour operator with a pick up time, and location (hotel lobby). After arriving in Mexico, I reached out to be certain of all the details were correct. The day of the booked excursion, we waited about 20 minutes past the confirmed pick up time. I reached out to the number that previously confirmed my pickup the day prior via WhatsApp. With no response, I had to call the tour operator. They told me they made an error and booked it for September 24th, reasons why still remain unclear considering the previous communication. Unfortunately, they would not accommodate us for the same day considering it was their error. The only consolation given was a refund. This company failed to meet expectations by simply being reliable. Would not recommend.
Dear Steve, Thank you for taking the time to share your experience with us, and we sincerely apologize for the mix-up with your booking. We understand how frustrating and disappointing it must have been to have your plans disrupted, especially after receiving confirmations and arriving at the pickup location. The error in booking your tour for the wrong date was certainly not up to our standard, and we regret the inconvenience this caused during your trip. While we were not able to accommodate you on the same day, we did provide a full refund directly to you as a form of compensation. We fully understand that this does not make up for the missed experience you were looking forward to. We strive to provide a reliable service, and in this case, we did not meet those expectations. We have taken your feedback seriously and are working with our team to ensure this type of issue does not happen again. We hope you’ll give us another chance to provide a seamless and enjoyable experience in the future. Should you return to the area, we’d love the opportunity to make it up to you. Sincerely,
Our guide Rocco was fantastic. Tulum was interesting. The cenotes were outstanding. Highly recommend
Thomas was a fantastic and knowledgeable guide and we learned a ton about the Mayan culture and Cenotes. Visiting two places is perfect for one day as pick up and drop off takes a while.
This was a great tour, well-paced. Sandos was a great guide, very knowledgeable. We had just enough free time after the tour in Tulum, and the cenote swim was very refreshing. The only downsides are that the details of the tour on Viator are not exact: there is only one bottle of water included (and with being under the sun on a archaeological tour, bring more!!!) - no beer or soft drinks, and the rental of the life vest at the cenote, though it is only 2 $, is NOT included. Overall a very good experience.
Thank you for your kind feedback! We hope to see you soon again in Mexico!
Sandro and the driver were excellent! Very knowledgeable and polite great experience definitely recommend!!! So friendly making sure everyone is safe and happy fantastic!!
This was a great tour, although it was very hot day in Tulum. The tour guide was very knowledgeable and gave us some good history. Swimming in the cenote was awesome! I will say, this was a longer than expected tour ( I think the description said 7a-1p) so plan to be out from 8a-6p. Overall, it was very good.
Tour guide didn't show up. We waited over an hour and the hotel tried to contact the tour operator but no one answered. We've now booked two tours, first one we canceled, second one was today but tour guide was a no show. Requesting a full refund for today. Very disappointed! Will not use viator ever again
Very fun day with a knowledgeable and passionate tour guide (Angel). Had lots of fun and got to learn some about the Mayan culture and we also saw amazing places. The cenote was absolutely beautiful and we were the only ones there since it was kind of hidden. Overall, great experience and definitely recommend!
