The trip itself was nice. Our driver (Taidgh I think) was very friendly and shared lots of lore along the way. We saw lots of nice sites as well. The main problem was that the booking company completely forgot us. The driver was supposed to pick us up at 9 am and we were to arrive in Galway by 5 pm. He didn’t show up, even though the trip was confirmed and paid for. I called the company and they had to try to find my reservation details, indicating that they had no clue what was going on. The driver eventually picked us up at 10:45. We learned that this is a common problem with this booking company lately. It caused us to arrive in Galway just before 7 pm which screwed up our evening plans. Very disappointing that they couldn’t even keep track of our reservation. I honestly feel like we should get a partial refund for this experience.
I would like to apologise for the delay in picking you up which was completely my fault. I am happy that you enjoyed the tour & you still managed to see everything. I really regret any inconvenience I caused by delaying your arrival in Galway. You were a pleasure to travel with despite my late arrival & for that I sincerely thank you.
