Avoid at all costs. No communication until less than 48 hours before departure, despite several messages that went unanswered. Then, at the last minute, we were asked to pay an additional €120 for a private tour due to a lack of participants, under threat of having our transfer canceled. True blackmail, leaving us with no solution to reach Kotor.
The Viator team was absolutely no help: after falsely reassuring us at first, they finally left us with no solution at all. Forced to accept, we paid the supplement. Fortunately, the guide who accompanied us, Denisa, was lovely, very professional, and helpful. She was the only positive point of this experience.
事業者からの返答
Thank you for taking the time to share your experience on Viator and for leaving your review.
We are truly sorry that you felt this way about the overall situation. However, everything was communicated clearly and transparently.
You booked a group tour, which requires a minimum number of participants to operate. We informed you 48 hours in advance that, due to the insufficient number of participants, the only available option was to arrange a private tour with a guide for an additional fee.
We also suggested alternative tour agencies. Unfortunately, those options did not meet your budget.
Regrettably, we could not operate the tour at a loss, as this is simply not sustainable for any business.
You were under no obligation to accept the private option and always had the choice to cancel your booking and receive a full refund.
Thank you once again for your feedback. We wish you safe travels and all the best.
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I630ORjohnw
May 9, 2026
No response to multiple inquiries — Proceed with caution
I was interested in booking a tour and submitted an inquiry via their online form on 4/7. I received an automated confirmation, but no one ever followed up. Even after a second inquiry on 4/8, BosnianVoyager failed to respond, so I made other arrangements. I’m giving 2 stars because of the complete lack of communication. I would be very leery of booking or making payments directly through their website if they aren't responsive to basic inquiries.
1人が参考になったと回答
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Virgo_M
February 26, 2026
Great decision beautiful sceneries along this transfer
I booked the Transfer from Sarajevo to Kotor + Herzegovina Tour on Wednesday, 25th February 2026 at 08:00, and it turned out to be one of the highlights of my trip.
Traveling from Sarajevo to Kotor became so much more than just a transfer — it was a full-day cultural and scenic experience through the breathtaking region of Herzegovina. The journey was perfectly paced, combining comfort, fascinating history, and stunning landscapes.
Each stop along the way offered something unique — from picturesque scenery to cultural insights.
My driver/guide was professional, friendly, and extremely knowledgeable, sharing stories and historical context that made the entire journey engaging and meaningful. The vehicle was comfortable, and everything was organized smoothly, making the long-distance travel feel relaxed and enjoyable.
Arriving in Kotor after such an enriching day felt like the perfect transition into the next chapter of the trip. I highly recommend this tour to anyone traveling between Sarajevo and Kotor — it’s not just a transfer, it’s an unforgettable experience through one of the most beautiful regions in the Balkans.
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patrickmL4748KI
June 14, 2025
Best way to travel to Kotor.
I had a really great day with Denisa and Mirza. They were consummate hosts and shared lots of historical and cultural information. Loved the various excursions, in particular Mostar and the cave, and made it Kotor efficiently and safely. This is a terrific way to cover a lot of ground while still seeing a bunch of sites in Herzegovina.
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Joryan9
June 12, 2025
An enjoyable and memorable day!
We would really recommend this tour from Sarajevo to Kotor. We stopped in Mostar but also some less famous but really beautiful and interesting places in Bosnia. Our guide, Ensar, was very knowledgeable and helpful. He also stopped when we needed for breaks and to buy snacks and dropped us our hotel in Kotor! An enjoyable and memorable day!
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John_Y
June 12, 2025
Good tour bad communication
Our "Transfer from Sarajevo to Kotor + Herzegovina tour" was largely a fantastic experience, thanks to our driver, Kamal. He truly provided excellent service and demonstrated superb driving skills throughout the journey. Kamal was incredibly flexible and friendly, making our long transfer much more enjoyable. He was accommodating to our needs and created a very pleasant atmosphere in the car.
The reasons I've rated this tour 4 stars instead of 5 are due to two issues. Firstly, there was a miscommunication between Viator and the tour operator company. I was under the impression my order was fully confirmed, and it wasn't clear that a third party was involved in fulfilling the booking. This led to some confusion and ultimately resulted in me paying an additional €35, which was an unexpected and unwelcome surprise. Secondly, and more concerning from a safety perspective, the driver was observed texting while driving on several occasions. While Kamal's driving skills were otherwise excellent, this practice is a significant safety concern.
事業者からの返答
Dear Sir,
Thank you for taking the time to leave your feedback.
We’re glad you enjoyed the tour overall and that everything went smoothly. From the beginning, it was clearly communicated that the group tour was unavailable and that we offered you a private tour instead. The standard price for a private tour is €300, but we offered it to you with a significant discount of €35 as a courtesy — which was accepted.
Kemal, your guide, is one of our most experienced professionals with hundreds of successful tours behind him. His dedication includes even carrying guests’ luggage through the Old Town — something not required of him, but gladly done to assist.
We always appreciate honest feedback and are continuously working to improve. Still, we hope future reviews will reflect the full scope of the service provided.
We wish you safe and pleasant travels ahead.
Warm regards,
Muamer
Bosnian Voyager
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826christyng
May 29, 2025
Best tour !
We chose to do this tour as a part of our honeymoon, and it was so worth it! Kemal was an amazing guide, treating us to a unique experience where we learned about Bosnian culture and history. What an incredible day trip from Sarajevo to Kotor, with many memories ! Thank you :) highly recommend
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silvioAW
May 13, 2025
Very well worth it
Very beautiful trip, passing by places of amazing beauty.
Kemal was a caring guide.
Very well worth it.
Bosnia is a little explored destination. Sarajevo is a charming city and the best way to follow to Montenegro is through this tour.
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Ayeshi26
May 10, 2025
Best Balkans experience
Our guide, Kemal, was amazing. Professional but personable and extremely funny. He shared just enough info about each of our stops to make it interesting but not so much that it felt like a school lesson. We also had some good real life conversations about life in Bosnia and in general. He is also a really good photographer, knows the best spots for those insta moments. Thank you
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Sindy_N
December 26, 2024
Safe journey
Had a safe transfer & scenic trip from Sarajevo to Kotor with a few stops along the way. Thankful for the service & pleasant trip
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