サンティアゴ、チリ。カホン・デル・マイポ。温泉;滝;チリ風バーベキュー

We thoroughly enjoyed our experience eventhough the weather was not all that forgiving when we arrived at the hot springs. It was very cold and windy but, when we settled into the hot pools we thawed out. It was well worth it. Our guide, Jamie, was delightful and made sure our needs were met. The BBQ was delicious and the wine was plentiful. Overall we would highly recommend this trip. We were also lucky to have a private tour. Thanks for everything Jamie

I booked the trip to the Colina Hot Springs with the company for almost R$ 800.00. The trip was initially scheduled for July 21st, but due to weather conditions, it was postponed to July 24th and, subsequently, was canceled by the company itself. On July 27th, I sent the requested data so that the refund could be made via PIX. The company's own contract states a period of 7 to 15 business days for the refund. Today, 08/27, more than a month later, I still haven't received my money and, worse, without any concrete forecast of when the payment will be made. I send messages daily and am simply not replied to on WhatsApp. Through Instagram, when I get a response, I only receive generic answers saying they have "high demand" and that they will "analyze the case." Meanwhile, the deadline stipulated in the contract itself has passed and my money remains withheld. It is a huge neglect and a complete lack of after-sales service. To sell and receive payment, everything works; when the customer needs to solve a problem and receive an amount that is rightfully theirs, there is no support or positioning. After more than a month of trying to resolve it amicably, I will contact PROCON and seek my rights through the appropriate means. I do not recommend the company. My experience after the cancellation was extremely frustrating, mainly due to the lack of communication, support, and fulfillment of the refund deadline.

Unbelievable what a scam their snowmobile ride is. They sell it like adrenaline and exploration, but it's paying 1900 reais to walk in a circle for an hour on a tiny track. It's laughing in the customer's face. Me and several people on the tour asked to stop before the time was up, total deception.

Top, Gabi top 10, morande!!! Chile beautiful country

This company is a complete scam. I booked this tour twice, and both times it never happened. The first tour was canceled due to snow and road closures, which I understand. What isn’t acceptable is that they waited until about 7 hours before a 6:00 a.m. pickup to notify us and then ignored every message afterward. I gave them a second chance. This time, there was zero communication—no pickup details, no cancellation notice, nothing. They never showed up, never marked the tour as canceled, and still charged me. I contacted them multiple times through Viator and WhatsApp and was completely ignored. Charging customers for tours you don’t provide while refusing to respond is unacceptable. Avoid this company at all costs.

I rarely leave 1-star reviews, but this tour was entirely overpriced for the experience provided. At $250 per person, you expect professional communication, excellent guiding, and basic amenities—none of which we received. The Logistics & Communication (Terrible): Complete radio silence: I booked nearly a week out and attempted to reach out every single day leading up to the activity. I could not get basic trip details or a confirmation for our pickup. Conflicting details: The information on the Viator posting was highly conflicting and caused a lot of confusion. Zero support response: Even Viator support was unable to connect with the tour operator. I spent several hours of my own time trying to get in touch with absolutely no luck. Empty promises: The owner finally reached out less than 12 hours before our pickup, making the days leading up to it incredibly stressful. To make up for the communication gap, the owner offered us a bottle of wine. That never actually happened. No water provided: Make sure to bring your own water. For a long trip, bottled water was not even provided for the ride—an incredibly cheap omission but an easy fix by the operator. The Itinerary & Experience: The Guide: The guide did speak English, but he provided minimal context throughout the day. He pointed out the local mine, the nearby animals, and the tallest peaks, but don't expect a thorough explanation or a comprehensive guided experience. The Drive: Be prepared for a massive amount of driving—we spent 5+ hours in the car (Dodge Durango). Expect a long 12-hour day overall. Food & Hot Springs: Breakfast was basic (eggs, some meats/cheeses, cut fruit, and cereal). The hot springs themselves were fine and as expected. The "Chilean BBQ" was shared with multiple other tour groups, totaling about 20 people, though wine and beer were available. The "Tourist Traps": After visiting a waterfall, we were taken to a local chocolate shoppe. This was a total tourist trap. We had to wait over 30 minutes just for a couple of scoops of ice cream. It was completely unclear why this was even included in a nature and BBQ tour. DIY Alternative Note: If you are considering doing this trip on your own, the entrance fee if you drive yourself to the hot springs is only about $15. Just note that you will absolutely need a vehicle with good clearance to make it in and out safely on the rough road. Bottom line: Save your money. $250 per person is an exceptional amount of money, and this excursion is not worth anywhere near that price tag. Between the lack of communication, basic guiding, and missed promises, it is a massive gamble.

+1

! This was the highlight of our trip to Chile. The stunning scenery in Cajón del Maipo, delicious BBQ, and excellent wine tasting made for the perfect day. A huge shoutout to our guide, Sebastian, who was amazing—friendly, fun, knowledgeable, and made the whole experience unforgettable. Everything was so well organized, and we couldn't have asked for a better guide. Highly recommend this tour—don't miss it!

I rarely leave 1-star reviews, but this tour was entirely overpriced for the experience provided. At $250 per person, you expect professional communication, excellent guiding, and basic amenities ... none of which we received. The Logistics & Communication (Terrible): Complete radio silence: I booked nearly a week out and attempted to reach out every single day leading up to the activity. I could not get basic trip details or a confirmation for our pickup. Conflicting details: The information on the Viator posting was highly conflicting and caused a lot of confusion. Zero support response: Even Viator support was unable to connect with the tour operator. I spent several hours of my own time trying to get in touch with absolutely no luck. Empty promises: The owner finally reached out less than 12 hours before our pickup, making the days leading up to it incredibly stressful. To make up for the communication gap, the owner offered us a bottle of wine. That never actually happened. No water provided: Make sure to bring your own water. For a long trip, bottled water was not even provided for the ride ... an incredibly cheap omission but an easy fix by the operator. The Itinerary & Experience: The Guide: The guide did speak English, but Sebastian provided minimal context throughout the day. He pointed out the local mine, the nearby animals, and the tallest peaks, but don't expect a thorough explanation or a comprehensive guided experience. The Drive: Be prepared for a massive amount of driving. We spent 5+ hours in the car. Expect a long 12-hour day overall. Food & Hot Springs: Breakfast was basic (eggs, some meats/cheeses, cut fruit, and cereal). The hot springs themselves were fine and as expected. The "Chilean BBQ" was shared with multiple other tour groups, totaling about 20 people, though wine and beer were available. The "Tourist Traps": After visiting a waterfall, we were taken to a local chocolate shoppe. This was a total tourist trap. We had to wait over 30 minutes just for a couple of scoops of ice cream. It was completely unclear why this was even included in a nature and BBQ tour. DIY Alternative Note: If you are considering doing this trip on your own, the entrance fee if you drive yourself to the hot springs is only about $15. Just note that you will absolutely need a vehicle with good clearance to make it in and out safely on the rough road. Bottom line: Save your money. $250 per person is an exceptional amount of money, and this excursion is not worth anywhere near that price tag. Between the lack of communication, basic guiding, and missed promises, it is a massive gamble.

Incredible day out in the Andes. Long day starting early but definitely worth it. Our driver/guide was amazing and made the day run so smoothly. Stunning landscapes with a visit to the hot springs and a beautiful Bbq lunch with wine/pisco included. Would highly recommend!

We had a great time on our hot springs and BBQ tour. It was well paced and our guide Jaime was a great driver and very knowledgeable. There's just enough time at the chocolate house, hot springs and waterfall. The hot springs are a fun time, with a beautiful view. The BBQ is delicious and they are generous with the drinks. If you get a night with little moon, you'll see lots of stars from their deck. Would definitely recommend.