You get a regular taxi that smells and not a sedan in the picture. I requested a refund and they wouldn’t even give a partial refund. Don’t use them - it is a scam. A taxi costs $40 and they charge $124 for the same taxi experience.
Dear customer , We are sorry to hear this but We have specifically mentioned in viator that our standard car comes with taxi logo before anyone book the service , We provide full black car Mercedes E class and Mercedes V class in business category . For this trip we have sent you driver details hours before the arrival time , our driver followed all protocol , arrived at arrival area sent you a text and welcomed you and took you to the car . We followed all the protocol and transparency in information . Also the price looked higher to you because the platform from where you booked take 25-30 percent commission . We feel sorry for what you explained and this is beyond our control.
