Our guide was not great. He spoke little English, couldn’t understand the questions we were asking and gave very little context into what we were seeing. He pointed out random things with no details. For example, “Garden.” “Church.” In addition, he smoked several cigarettes during the tour. We also got pulled over by the water police and he got a ticket for being in one of the canals where they didn’t allow commercial vehicles. It was all rather comical. I would recommend this to her. If there was a guy that was English speaking like it was advertised, but we learned very little. However, the hidden canals were very interesting. It would just have been nice to have somebody who had historical knowledge and had passion for communicating information.
事業者からの返答
We were genuinely surprised and disappointed to read this review, as the experience described does not reflect the standards we aim to provide.
We would like to clarify that smoking is absolutely forbidden on board our boats, and we take this matter very seriously. We will investigate what happened with the captain involved and take any necessary action.
We are also sorry to hear that you felt the communication and historical context provided during the tour did not meet your expectations. Our captains are expected to communicate clearly in English and to provide an engaging and meaningful introduction to the places we visit.
We only wish you had contacted us directly immediately after the tour. This would have given us the opportunity to understand your concerns, investigate them promptly, and, where possible, address the situation while you were still in Venice.
We are pleased, however, that you enjoyed discovering the hidden canals, which are an important part of what we aim to offer our guests.
Kind regards
J
joysD3018VW
September 24, 2026
Excellent tour of Venice
Excellent tour of Venice! The guide was so kind, understandable, and knowledgeable! The electric boat was comfortable and quiet! We felt like we saw all of Venice effortlessly. Highly recommend!
D
Deborah_T
September 24, 2026
Our tour guide was...
Our tour guide was phenomenal. He was very knowledgeable and did a great job at answering everyone's questions. We were able to see so much of Venice that we couldn't see any other way.
W
westwood5378
September 23, 2026
Great, safe location
Great location, loved watching a million gondolas go by, place was clean, quiet and communication was great. The photos are from the corner windows.
M
mlbbbn89
September 16, 2026
Covered a lot of the area.
Covered a large area of Venice. Guide was very nice but very young, I wish he would of talked a little more and told us more about this beautiful city but overall, good.
I
irmdiorio
September 15, 2026
Quiet boat tour thru smaller canals was incredible!
What a cool experience, quietly boating through the smaller canals of Venice! And Donato, our charming guide, shared interesting insights and history through the entire tour. The pickup point was a seemingly random spot (no office/store front), but then we saw the boat dropping a group off. Taking the 6pm slot gave us an incredible sunset! Would HIGHLY recommend!
R
RyansGuide
September 5, 2026
Basic and inexpensive way to see the city by boat
Taking a gondola ride is about 90 Euros for 30 minutes. This experience is close to that price, but you’ll go as a small group for 90 minutes. Forget the vaporetto, that’s for necessary journeys only and the view is terrible except for a lucky few by the windows.
It could be better, though. Our guide was a bit grouchy since he hadn’t eaten since 9am for our 2pm tour, with several more tours to go. We offered to help with boat lines since we are both experienced sailors, but he was determined to hit the posts and walls on his own. He really doesn’t like women helping either.
Highlights are limited to “This building is _______”, etc. It’s great as a scenic boat ride, but little else. I still think it was worth it, and you can read about Venice’s history on your own time. Bring a brim hat, parasol, or umbrella as there is no cover from the elements.
事業者からの返答
Dear Ryan,
Thank you for taking the time to leave a review.
I am sorry to hear your concerns with our captain. All our captains are very well prepared and skilled and locals with in depth experience on the venice canals. Due to specific traffic regulations and mobility, it is required an extensive knowledge and skills to navigate the canals so it's not allowed to anyone to cruise in the city despite their boating expertise. Therefore, our captains are not allowed to let anyone partecipating in the command of the boat while in the city canals, depite age or gender as you stated.
Finally, our boat is designed to maximese the view of the city and it's landmarks and to offer a better experience of the city. As per any outdoor activity we advise to check the weather and dress accordingly. We are always available for any question or clarifications ahead of the experience.
1
112viswar
September 5, 2026
Awesome trip
Bonato was very good - he pointed to a lot of interesting spots and drove the boat keeping our comfort in mind. The trip was awesome.
W
W9973REroberts
August 31, 2026
Great way to see and learn about vinice
Very knowledgeable guide. Great way to see Venice.
A
Asuncion_S
August 24, 2026
Fun
Fun, easy, relaxing- convenient way to see Venice. Expensive. Lasts 90 minutes. Takes you around narrow canals and out to open sea.
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