Thanks to Imaid, our experience has been amazing. The treatment and kindness has made us feel at home at all times. Thanks to people like that, it is much easier to know the world. A billion thanks for everything.
事業者からの返答
¡Muchísimas gracias por tu fantástica reseña!
Nos alegra mucho saber que lo pasaste tan bien en las cascadas de Ouzoud. "Tarzán" estará encantado de saber que hizo que tu experiencia fuera tan memorable; ¡es realmente único!
Agradecemos mucho tus amables palabras y esperamos darte la bienvenida de nuevo para otra aventura inolvidable con marrakechcitytravel 😊
5
569pennye
April 26, 2026
Yes book this tour but if omits private be demanding on exactly what you want to see
Great day out with Imad. Car was fantastic and so comfortable. His driving was great. He gave us lots of I formation. We had thought we were hiking waterfalls and having lunch but didn’t have time for everything. There was too much shopping for us which we hadn’t factored in and we didn’t want to stop at the Argan oil factory. Had we have known we couldn’t have done everything we totally would have bypassed shopping for the falls but we were too late. Also before the day we had been told the falls would only take 2hours but we were then told 3 on the day! It was a lovely day.. and we hadn’t been too fussed… the company was very accommodating with our group as we were last minute. I add English and explanation of Morocco was great!
2人が参考になったと回答
事業者からの返答
Thank you for taking the time to share your detailed feedback!
We’re really glad to hear that you had a lovely day overall in the Ourika Valley and that you enjoyed Imad’s company, comfortable driving, and the insights he shared about Morocco.
That said, we truly appreciate your honest comments regarding the timing and the stops during the day. You’re absolutely right—clear communication about the duration of the hike and how the day is structured is very important. The waterfalls hike can sometimes take longer depending on the pace of the group and conditions, but we understand how this impacted your plans and expectations.
We also take note of your feedback about the shopping stops and the argan oil visit. These are usually optional experiences, and we’re sorry if this wasn’t made clear enough or if it limited your time at the waterfalls. Your suggestion to better prioritize activities is very helpful, and we will work on improving this for future guests.
We’re happy to hear that despite this, you still had a positive experience and appreciated our flexibility with your last-minute booking.
Thank you again, and we hope to welcome you back for an even smoother and fully tailored experience next time with marrakechcitytravel 😊
L
laurellv2026
March 18, 2026
Atlas mountains 🏔️ daytrip
Had a wonderful experience visiting Atlas mountains and Ourika valley with our driver Ayoub. Always on time and very polite. Drive was smooth, clean car and nice conversation 😊
3人が参考になったと回答
事業者からの返答
Thank you so much for your kind words! We're delighted you enjoyed your experience with Marrakech City Travel. Your feedback is very important to our team and motivates us to always offer the best service. We hope to have the pleasure of welcoming you back for another adventure in Morocco.
V
ViimsiEric
March 18, 2026
Lovely trip to the valley with Ayoub
Our driver was very polite and informative.
3人が参考になったと回答
事業者からの返答
Thank you so much for your kind words! We're delighted you enjoyed your experience with Marrakech City Travel. Your feedback is very important to our team and motivates us to always offer the best service. We hope to have the pleasure of welcoming you back for another adventure in Morocco.
J
jairog884
March 4, 2026
Trip to Ourika Valley!
Magnificent view with Karim to Ourika Valley. This season we have been lucky enough to see snowfall. Nice departure with stop at a viewpoint and a Berber village.
1人が参考になったと回答
事業者からの返答
¡Muchísimas gracias por sus amables palabras! Nos alegra que haya disfrutado de su experiencia con Marrakech City Travel. Sus comentarios son muy importantes para nuestro equipo y nos motivan a ofrecer siempre el mejor servicio. Esperamos tener el placer de darle la bienvenida de nuevo para otra aventura en Marruecos.
L
L8974HUamelieb
March 4, 2026
Nice day in the mountains.
We had a wonderful day despite the small rain. Mustapha, our driver always smiles and takes the time to explain where we are. The waterfalls are impressive:)
2人が参考になったと回答
事業者からの返答
Merci infiniment pour vos gentils mots ! Nous sommes ravis que votre expérience avec Marrakech City Travel vous ait plu. Vos commentaires sont très importants pour notre équipe et nous encouragent à toujours vous offrir le meilleur service. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une nouvelle aventure au Maroc.
A
Aye-Vee
January 23, 2026
Tour guide barely spoke English
We booked a private Ourika Valley & Atlas Mountains tour and unfortunately the experience did not match what was advertised.
We understand that road closures due to landslides are outside of the company’s control. However, the way the situation was handled made the experience disappointing. We were never informed ahead of time about changes to the itinerary, nor were we given clear communication during the tour.
Our driver did not speak English and barely communicated with us at all. We were not told that he was only a driver and not a tour guide. When we arrived at the Berber house, another tour guide from a different group had to explain to us what was happening with the road closure. Until then, we had no explanation or expectations about how the tour would change.
Because of this, the tour ended very early and we did not get to see the main highlights of the tour, including:
• The Ourika Valley / Setti Fatma waterfalls
• Lunch by the river
Instead, the tour mainly consisted of a Berber house visit and stops at a pottery shop and a rug store. We paid a little over $100 for a private full‑day tour, so missing the core attractions felt like a significant loss of value.
I want to be clear that we would have been completely understanding if the guide had communicated clearly in English and explained what was happening and what alternatives were available. Unfortunately, the lack of communication made us feel confused and shortchanged.
After the tour, we reached out to request a partial refund. The only compensation offered was airport transportation, which we could not use since we already had transportation booked from the Agafay Desert. We followed up again afterward and received no response.
This experience could have been handled much better with proper communication and follow‑through. When major parts of a tour cannot be delivered, transparency and reasonable resolution are essential.
G
gabrieldR6129DQ
January 16, 2026
A relaxing and delicious hike
Great experience! The tours before the waterfalls were interesting and were done in complete relaxation. The waterfalls great time and we followed the rec for the restaurant and we ate in the sun on the cushions by the river! Very good berber tagine. Rest after climbing. It was my best day in Marrakech. Thank you, Karim.
2人が参考になったと回答
事業者からの返答
Merci infiniment pour votre commentaire élogieux ! Nous sommes ravis que votre expérience avec Marrakech City Travel vous ait plu. Vos retours sont très importants pour notre équipe et nous encouragent à toujours offrir le meilleur service. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une nouvelle aventure au Maroc.
3
394ihabe
August 25, 2025
Great time
Great experience, our driver Yousif was awesome and so friendly, he gave us a very nice time, the shops are so nice and the classic traditional houses were great highly recommended
2人が参考になったと回答
事業者からの返答
Thank you very much for your feedback. We are delighted that you enjoyed your trip and your stay at our MARRAKECHCITYTRAVEL agency. Thank you again and we look forward to seeing you again soon in Morocco for another adventure-filled trip. Manager, Marrakech City Travel
M
MiriamBelm
May 16, 2025
Ourika valley visit
Very nice trip to Ourika valley with visit to berbère village
Very friendly chauffeur.
His name is Abdel karim,
Very patient and nice tomios.
4人が参考になったと回答
事業者からの返答
Thank you very much for your comment, we appreciate it very much and we are glad that you enjoyed your trip and that you had a great time with our company MARRAKECHCITYTRAVEL. Thanks again and we hope to see you again soon in Morocco for another adventurous trip. Manager Marrakech City Travel
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