He cancelled the trip for low attendance. Said he was sick but maybe I wanted to move to a sunset cruise
Thank you for your comments. We will try to explain the reasons for the cancellations more clearly. However, we feel it is important to clarify that you have left a review regarding a cancellation due to circumstances beyond our control (the sommelier was unwell that day). We offered to reschedule to another time due to his illness, but you decided that you did not wish to keep the booking, and we agreed to cancel it by mutual consent. It is clear that, although we proposed a change of time and explained the reasons, our communication was not sufficiently clear, as you have given a negative review of an activity in which, due to circumstances beyond our control, you were unable to take part. We will therefore take note of this to improve our approach should this situation arise again. Thank you very much
