The supplier Gray Line provided the wrong information on where to go for the Sunset Cruise and did not answer their phone when we called even though it was during their business hours. As a result, we missed the cruise and they tried to say it was our fault.
事業者からの返答
We understand the frustration of missing the sunset cruise , it's not like missing any other transfer, since there isn't another departure at the same time the next day.
We'd like to review the details with you, point by point, regarding the information provided and the phone communication, so we can offer clarity on what happened in your case.
We kindly ask that you reach out to us at customerservice@graylineloscabos.com or +52 998 312 12 11, so we can assist you directly.
5
578heathw
July 27, 2026 · via Tripadvisor
Great time with the family!
We had a really good experience. Everything was on time, and the price was reasonable. The food quality and amount were better than expected. The staff was very attentive. The photos on the boat weren't as good as some. Most had random people with our group. It was packed, and the vibe definitely changes on the way back. We had a couple of kids, 6 and 7, and it was a little aggressive for them, but not too bad. All in all, very worth it.
事業者からの返答
Thank you for taking the time to share your experience!
We're delighted to hear that you enjoyed your tour and found the service punctual, the staff attentive, and the overall experience to be a great value. We also appreciate your comments regarding the onboard photography and atmosphere, as feedback like yours helps us continue evaluating opportunities for improvement.
Thank you for choosing us, and we hope to welcome you again on your next visit!
M
Marcus_L
July 1, 2026 · via Viator
Not bad not great
My booking stated in multiple places that the excursion began at 5:00 PM. Upon arrival at the port, they stated it started at 6:00 PM. Not a huge deal. Left got a drink and came back to a long line looking to board the boat. Upon getting on the boat, there was literally not one place to sit down. My entire group and I had to all stand during the entire 2.5-hour boat trip, including eating our food. It was clearly over booked which was annoying. Customer service was good but the food was not good at all. The views were amazing and the vibes were upbeat and fun.
事業者からの返答
Hello, traveler.
We are deeply sorry to hear about your negative experience with us. We appreciate that you provided us with details about the missed departure transportation.
We would like the opportunity to correct this situation and improve our service. Please contact us directly so that we can provide you with an appropriate solution.
Thank you for your patience and understanding.
Best regards,
Gray Line Los Cabos
G
G3038BCnathaliam
June 3, 2026 · via Tripadvisor
Trip
Excellent experience, good view
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Los Cabos! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Los Cabos
J
julietkaterinel
May 29, 2026 · via Tripadvisor
Wonderful
From the reservation with Mr. Martin Arnold to the experience on the boat, everything was perfect. We also thank David, who attended to us in a wonderful manner on the boat. Experience 10 out of 10!
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Los Cabos! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Los Cabos
R
r0m_nalejandr0m
May 15, 2026 · via Tripadvisor
Excellent service from Sandra
Excellent service from Sandra; she gave me several tips to save some money and have a lot of fun, thank you for everything
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Los Cabos! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Los Cabos
M
manueljR3972FW
May 12, 2026 · via Tripadvisor
Thanks pablo
Best experience with Pablo Garcia he was so good with all attentions. See you next year he say
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Los Cabos! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Los Cabos
M
Maeg V
April 11, 2026 · via Tripadvisor
Wonderful time
Good food and fun party atmosphere
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Los Cabos! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Los Cabos
J
Josie_T
January 19, 2026 · via Viator
Family fun night on Cabo Escape Dinner Cruise
Food was great! DJ and dancing was fun! Sunset spectacular! And as a bonus we got to see whales . Recommend this!
M
Marina_hiker2022
January 7, 2026 · via Tripadvisor
Sunset Cruise with whale spotting as a bonus!
This was a family vacation to Cabo with my adult children ... it's our 3rd time to Cabo and we have attanded sunset cruises before but this was definitely our favorite. I thought the staff was attentive and the fajitas were delicious. It wasn't just finger food which leaves you still hungry after, there was enough for seconds and the drinks were unlimited. The crowd and music were lively but not raunchy. During teh cruise, we were lucky enough to see a couple of whales! Absolutely amazing, an experience we will never forget!
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Los Cabos! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Los Cabos
Cabo San Lucasの類似ツアーを比較
最安値: Los Cabos Airport Roundtrip Shuttle Transfer — $36
最高評価: Cabo San Lucas Luxury Catamaran Whale Watching — 4.9 (2,294 件のレビュー)
最短: Los Cabos Airport Roundtrip Shuttle Transfer — 45 分
