サントリーニ島日帰りツアー：アクロティリ、村、ワイン、オイアの夕日

Dear guest, We are sorry to hear that you were disappointed. However, we would like to clarify that all pickup details, including the exact location and time, were provided to you in advance. According to our records, you did not join the tour and were therefore registered as a no-show. We understand that you were disappointed that your refund request could not be accepted, but this does not make the service a “scam.” We are always happy to review any genuine issue and can provide Viator with the relevant booking and communication records if required. We remain committed to providing our guests with clear information and a professional service.

Dear guest, Thank you so much for your wonderful review! We’re delighted to hear that you had such a great experience with Kristina. We’ll be sure to share your kind words with her — we know she’ll be thrilled to hear that you appreciated her knowledge, kindness, and ability to guide the tour in both English and French. Thank you for choosing to explore Santorini with us and for taking the time to share your experience. It was a pleasure having you with us, and we hope to welcome you back to the island in the future! Warm regards, The NST Travel Team

Dear guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed exploring the island with us and that our guide and driver helped make your experience so enjoyable. We’re also glad you found the bus comfortable and appreciated the air conditioning, especially while discovering beautiful Santorini! Thank you for your kind words and for choosing to experience the island with us. It was a pleasure having you with us, and we hope to welcome you back to Santorini in the future! Warm regards, The NST Travel Team

Dear guest, Thank you so much for your wonderful review! We’re thrilled to hear that you had a fun and informative tour and that you enjoyed your experience with our team. We’re especially glad that we were able to help with your husband’s phone and make sure it was returned before your departure. We know how stressful it can be to realize you’ve left something important behind, especially when you’re traveling the next day, so we were happy to help! Thank you for choosing to explore Santorini with us and for taking the time to share your experience. It was a pleasure having you with us, and we hope to welcome you back to Santorini someday! Warm regards, The NST Travel Team

Dear guest, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed the variety of the places we visited and that everything was well organized. It’s especially wonderful to know that Christina made you feel comfortable and took the time to make sure you understood all the information and could enjoy the experience to the fullest. We truly appreciate your kind words about our guide and driver. Your feedback means a lot to our whole team! Thank you for choosing to explore Santorini with us. It was a pleasure having you with us, and we hope to welcome you back to the island again in the future! Warm regards, The NST Travel Team

Thank you so much for your wonderful review! We’re delighted to hear that you and your wife had such a romantic and memorable day in Santorini. It’s fantastic to know that Jacob and Cristo helped make your experience special, and that you enjoyed meeting fellow travelers from around the world. And of course, we’re so happy that you loved the spectacular sunset in Oia! Thank you for choosing to experience Santorini with us. We hope to welcome you both back again in the future! Warm regards, The NST Travel Team

Dear guest, Thank you so much for your kind review! We’re delighted to hear that you had a wonderful experience and that the convenient pick-up location and punctual service made your day easier. We’re also happy that you enjoyed having a friendly, multilingual guide and that the tour allowed you to discover so much of Santorini, especially during your short stay. Your recommendation means a lot to us! It was a pleasure having you with us, and we hope to welcome you back to Santorini again in the future!

Dear guests, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your visit to Akrotiri and appreciated the expertise of our archaeological guide. We are sorry that some aspects of the tour did not meet your expectations. Regarding the waiting time before departure, all guests are asked to arrive at the designated meeting point before the scheduled departure. The waiting period is necessary to ensure that all participants have arrived and can be checked in before the tour begins. As this is a shared group tour, the excursion cannot depart until all registered guests have been accounted for. We are sorry if the guide's reminders came across as strict. During multilingual tours, guides are responsible for ensuring that all participants can hear the commentary and that the tour operates smoothly and on schedule. Any instructions given were intended solely to ensure the best possible experience for the entire group. Unfortunately, the vehicle experienced an unexpected mechanical issue after Oia. While this was beyond our control, we arranged a replacement bus as quickly as possible so that the tour could continue with minimal disruption. Regarding the belongings you mentioned, we have carefully checked our records. While we received your phone call, we have no record of any email regarding this matter. Had we received one, we would have followed up immediately in accordance with our lost-and-found procedure. Finally, we would like to emphasize that this is a shared multilingual group tour, and every effort is made to provide all guests with a pleasant experience while ensuring the tour operates fairly and efficiently for everyone. Thank you again for your feedback, and we wish you all the best in your future travels.

Dear guests, Thank you for your feedback. We're sorry to hear that the tour did not fully meet your expectations. However, we would like to clarify that the meeting point is clearly stated in the tour description, and all guests receive detailed meeting instructions together with a Google Maps link before the tour. For this reason, we believe the meeting arrangements were communicated as clearly as possible. As you mentioned, the cable car delay was beyond our control. Unfortunately, in order to keep the tour on schedule for all participants, our guide had to maintain the planned pace. This tour is designed as a walking experience through Oia's pedestrian streets, allowing guests to visit viewpoints and hidden corners that are inaccessible by vehicle. While many guests enjoy this style of tour, we understand that walking in the summer heat may not be ideal for everyone. We're pleased to hear that you appreciated the guide, and we thank you for sharing your comments. Feedback like yours helps future guests better understand the nature of the experience before booking.

Dear guests, We are delighted to hear that you had such an enjoyable experience and appreciated the balance of guided activities and free time throughout the day. It's fantastic to know that our comfortable transportation and carefully planned itinerary helped make your visit to Santorini so memorable. We are especially grateful for your kind words about Christina and Susannah. We will be sure to share your compliments with both of them. They are truly passionate about sharing Santorini's history, culture, and hidden gems, and we're thrilled that their enthusiasm made such a positive impact on your experience. We're also pleased that you enjoyed exploring Perissa and Oia at your own pace and that our driver and the entire team contributed to such a smooth and enjoyable day. Thank you for choosing NST Travel. We hope to have the pleasure of welcoming you back to Santorini for another unforgettable adventure! Kind Regards, NST Travel Team