We were told that we would be getting off the bus for seven stops. This didn’t happen only time we got off the bus was for the Berlin Wall, bathroom break and an expensive lunch that we paid for which took almost 2 hours. The tour itinerary was not as listed. Every one was very disappointed. I’m hoping that Viator will be compensating for the tour which didn’t happen as they said it would.. I have used Viator for many of my trips and have recommended them to friends. As of now I feel I can’t do that.
Thank you for your feedback, we sincerely apologize for any inconvenience caused by the Israeli President’s visit, which led to significant road closures throughout the city. Unfortunately, this was entirely beyond our control, and we were unable to cancel or reroute around the restrictions. That said, the guide and driver went above and beyond, successfully navigating the conditions under what can only be described as a “mission impossible” and brought you back to the ship on time since timely return was guaranteed. While we regret that the tour could not fully follow the original timing and route, we did everything possible to deliver the best experience under these force majeure circumstances. We sincerely hope that the 50% refund helps to make up for the inconvenience you experienced.. Thank you for your understanding and cooperation.
