Driver Chris was good we had fun it was fantastic day. Haven for wine lover. Highly recommended
Worth it
事業者からの返答
Hello,
Thank you very much for your feedback! We are delighted to hear that you enjoyed the experience. We hope to welcome you again on another adventure soon!
Best regards,
E
E2938UZgabrielt
May 30, 2026
Not a trustworthy company
I cannot recommend African Eagle Day Tours based on my experience.
To be fair, the airport pickup and airport transfer services were punctual and professional, and I have no complaints about those services.
The problem was with the Wine Route Full Day tour that we took on May 11, 2026, during a major storm in the Cape Town area. Before the tour, I contacted African Eagle several times to ask whether the tour would still operate due to the weather conditions. Each time I was informed that the tour would proceed as scheduled.
Unfortunately, the tour was a major disappointment. Significant portions of the advertised experience did not take place due to weather-related closures and disruptions. While I understand that the weather was beyond the company's control, I believe customers should be informed when a tour can no longer deliver a substantial part of what was advertised and should be given the option to cancel or reschedule.
The driver, Denve (or similar spelling), was excellent. He remained professional, positive, and helpful throughout a very difficult day, and he was the highlight of the experience.
After the tour, I contacted African Eagle to request a partial refund for the services that were not delivered. On May 12, 2026, I was informed in writing via WhatsApp that a 50% refund had been approved. The company proposed delivering the refund in cash to my hotel, and later agreed to send it with the driver who was scheduled to take us to the airport the following day.
However, the driver arrived without any refund, and despite my subsequent follow-up messages, I received no further response and no refund was ever provided.
My dissatisfaction is not primarily because of the storm. Weather events happen. My concern is that the tour proceeded despite major disruptions, that a 50% refund was formally approved, and that the approved refund was never delivered.
Based on these facts, I cannot recommend this company.
事業者からの返答
Thank you for taking the time to share your experience and for acknowledging the professionalism of our airport transfer services and your driver. We sincerely apologize for the disappointment caused during your Winelands tour and, more importantly, for the failure to follow through on the approved refund. Trust between our company and our clients is extremely important to us, and we regret that we fell short of the standard you rightfully expected. We understand your concerns regarding communication, guest expectations, and the refund process. While a partial refund was approved, it appears there was a breakdown in ensuring it was delivered, for which we sincerely apologize. We appreciate you bringing this matter to our attention. Your feedback has been shared with management for review so that we can improve our procedures and prevent similar situations in the future. Once again, please accept our apologies for the inconvenience and frustration caused. Our customer service team will reach out shortly to ensure your refund is processed.
B
B7468RQjohnb
October 20, 2025
Great day wine tasting
Zim was a great driver - very friendly looked after us and despite being late finishing at the last winery was a gracious host - thank you
W
Weldun
July 1, 2025
Mis-sold tour but beautiful scenery
We were a little disappointed with this tour. We have an 11 year old daughter and had originally not planned to do a wine tour because didn’t feel that it would be of any interest to her. However, we were sold the tour from our hotel representative as she convinced us that they cater for children by giving them different grape juices to try so they feel as if they are part of the experience, however this was not true. At all three wine estates we had to ask for something for her to drink and she was just given coke or appetiser, so this was very disappointing and she was really bored. The other family we were with had someone who was also not drinking the wine and they were not offered any alternative.
We thought we would get a bit more of a tour of the estates but it was all a rather rushed affair.
This is no reflection on our tour guide who was helpful and we enjoyed seeing the scenery.
事業者からの返答
Dear Weldun. Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet expectations. The wine estates we visit do offer non-alcoholic alternatives such as fruit juices, soft drinks, tea, and coffee—either listed on the menu or available upon request. We’ll follow up with our partners to ensure this is communicated more clearly. Occasionally, our guides may adjust the time spent at each stop to stay aligned with the tour itinerary and schedule. Kind regards, Peter.
R
rkwike5
March 5, 2025
Relaxing in wine country in South Africa
We completed the full day wine tour with African Eagle. It was the perfect way visit three local wineries with a driver! Our driver was friendly and knowledgeable about the wineries and the area. The wineries selected were picturesque! Leave the driving to African Eagle and enjoy the wine tasting!
A
alypauluzzi
November 14, 2024
Interesting tour with tasting and visit colonial cities
Nice tour that passes through colonial origin centers and wine houses with wine and cheese tasting. Visit also to historic places and the prison where Nelson Mandela was held. Beautiful views, nice tour, maybe we would have liked to see better the wineries in addition to the tastings. In any case, the judgment is also very good for the preparation and skill of the guides.
C
CathyFrance
November 1, 2024
There are better options, do your research
Our guide was not very knowledgeable about anything (albeit very sweet). We had been on several other excursions booked through other companies where the guides were much better. The day was pretty much ruined by a disastrous lunch experience. We had been told when we booked that we would have a choice for lunch, but I suspect that our guide receives kickbacks or some other compensation for basically forcing us into having lunch at the Marianne wine estate (which I have reviewed separately). This was a catastrophe on several levels. Not only did we have to wait HOURS to be served (I am not exaggerating) but when the food finally arrived, it was inedible. We had no choice but to eat it at that point, since we still had another wine tasting to go to. Because of the terrible service at Marianne, we missed the wine tram in Franschoek so our guide had to drive us directly to the next wintery instead. We then didn't have the time to visit Franschoek either. I find it interesting that on the drop-down list of tours to rate, the one we booked is not listed. It was called "Explore the winelands - Full day". AVOID. There are much better options out there.
事業者からの返答
Dear Cathy France,
Thank you for sharing your disappointment and unpleasant experience with me.
I sincerely apologize for any inconvenience this may have caused. Kindly email your Viator booking reference or African Eagle tour reference to the following email: daytours@aecpt.co.za
This will allow me to follow-up on your experience, improve and maintain our high customer service levels.
I look forward to your feedback.
Warm regards,
Peter
African Eagle Daytours
F
franbR6711LA
July 15, 2024
Full day wine tour
Tony was AMAZING and gave us the valuable experience we were seeking! Thank you for your insight and for a wonderful day!!
3
321ggb
March 31, 2024
Bad Experience/Poor Customer Service
Pick-up was 20+ minutes late and did not try to contact me at all. Activity listed for an 8:30 start, they weren’t ready to pick me up until closer to 9:20.
Ended up requesting a refund and cancellation due to all of the issues. Company claimed they would cancel and provide full refund (have screenshots) but still no info or confirmation of it being processed.
I do not recommend. For an all day (9hour) activity, I was told by others who attended as well as the company rep that they only visit 3 wineries.
Less expensive and more efficient/timely to go by yourself.
W
Worldtraveler-SWE
January 24, 2024
Not the best wine tour
This winetour started with 10/10 at the first wineyard. Very nice tasting with cheese with the different wines. Second stop was at Mariannes 5/10, nice views and ok wines, then lunch in Franschoek and then a small touristtrain to last stop wich was 1/10. Totally unintrested wine staff. Our tour guide was excellent but the driver had a poor driving...
My personal suggest is that a half day tour is better.
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