The weather conditions were incredibly unsafe thunder, lightening and heavy wind where multiple people did not attend on the boat after us. We felt unsafe to board and were told we could not get a refund or a reschedule. The captain did not explain why conditions were safe or why there was no reason for us to not go on the water. I have contacted upper management- unless I receive a message back and this has been rectified, this review will stand as a warning.
事業者からの返答
Thank you for your feedback. We understand that weather can be concerning, and we respect that every guest must make the decision they feel is best for their group.
Safety is always our top priority. Our USCG-licensed captains continuously monitor marine weather and radar before every departure. While lightning may sometimes be visible in the distance, it does not necessarily indicate unsafe conditions at our location. On the evening of your cruise, the captain determined conditions were safe to operate, and both of our sunset cruises departed and returned safely without incident.
Because the cruise operated as scheduled, our standard cancellation policy applied. We appreciate your comments and wish you all the best.
Y
Y7897WGsamanthae
May 26, 2026
60th Birthday Celebration
We booked the Motunui Private Charter for my 60th birthday, and the crew was absolutely fantastic! They really set the tone for the cruise and helped with all the catering. The bartender was awesome; she tended the bar while managing my playlist, and everything turned out great. They did an amazing job! I recommend 100%.
E
ed_s
November 2, 2025
Relaxing
Well organized...
Great crew on board
A lots of fun!
Make sure get sits on the front of the catamaran to get a better Wiews.
H
Hasna_J
November 2, 2025
Great music and...
Great music and atmosphere! We would definitely recommend this beautiful cruise experience to my friends and family.
E
Ellen_B
November 2, 2025
This was our 3rd time in...
This was our 3rd time in 3 months, and last night was disappointing. The bar was not stocked with options of beverages as the last 2 times. And, our travel route was not as fun as the 2 times before. Thankfully, the sunset was beautiful.
It was the first time we brought our friends, and they felt it was the last of the season attempt. Disappointed.
Will still recommend because we thoroughly enjoyed the first 2 times.
事業者からの返答
Thank you for joining us again and for sharing your feedback. We’re truly sorry to hear this experience didn’t meet the high expectations set by your previous visits. Our crew strives to provide a consistently enjoyable cruise every time, and we regret that the bar selection and route felt different on this occasion.
We do travel the same scenic route on each cruise unless weather, tides, or other conditions require a slight adjustment for safety or comfort. Still, we completely understand how that variation could feel less exciting if it wasn’t what you expected.
We genuinely appreciate your continued support and your kind words about your earlier experiences. Your feedback helps us improve, and we hope to welcome you and your friends back soon for the kind of memorable outing you’ve come to expect.
P
Paul_H
October 25, 2025
Nice peaceful loveable
Very peaceful would do it again everything was great. The crew was awesome and the drinks was Great and the bartender was great
M
Mina_Z
October 19, 2025
Try it you’ll like it!
Sunset cruise was enjoyable, the staff were great, friendly, energetic and helpful getting on and off the boat. Seeing fireworks heading back was a bonus and the music was good for this type of cruise. Thanks for a good time!
M
Mackenzi K
October 10, 2025
Relaxing Cruise
My friend and I thought this sunset cruise was beautiful and everyone was genuinely kind and friendly! We Highly recommend taking time to experience this!!!
K
kathleenrS1625RX
September 28, 2025
A nice evening on the water
The boat was not overly crowded so everyone had plenty of room. Crew was pleasant. Music was good. We pre-ordered food and beverage and it was excellent. Overall we enjoyed ourselves .
J
Jose_B
September 27, 2025
Mood setting adventure
Excellent mood setter. Enjoyed the scenery. Loved the boat ride, only negative would be more comfortable seating. Overall GREAT experience!
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