Immediately after booking he contacted me and told me that the period I booked was not available. He asked to change the period, which I accepted. He said the tickets would be issued later.
Three days earlier I contacted him again and asked if the tickets had been issued in the meantime. From that point on, the chaos began: First he said my booking was cancelled. Five minutes later, he said no, it had not been cancelled after all, but had to be changed again.
I didn't follow up on this and instead demanded my money back, which I finally succeeded after long discussions and several emails to Tripadvisor.
Totally dubious. If you want to save yourself a headache: Get off me!
A
antont749
December 29, 2025
Very bad experience!! Disgusting service
No No No !!
Booked on the 24th December for a trip on the 31st December. All ok at first then 2 days later I was asked to change the time by WhatsApp! I went along no problem. Then I was asked to pay an extra AED135 when I had already done the full payment.. I also agreed to pay it as this was a surprise for my wife on our 20th Anniversary ! Then on the 29th December ( 2 days before we go on the helicopter ride) I receive a WhatsApp message that now the 31st December is fully booked !!!! Haha
. They then told me that I may change to another day but I am not here after the 2nd January so there was no more communication and I am now getting the refund back …. The one surprise I had for my wife has gone !!
Never never again with odyssey Tours !
A big no unfortunately
Thank you for nothing !
M
Mark_M
November 11, 2025
terrible service. i...
terrible service. i booked this within 12 hours not knowing i needed my passport and it was away for renewal. no help from viator or the tour operator to reschedule. Tour operator waited to 1 hour before excursion to say I 'might' be able to use emirates id. i would recommend booking direct with the actual helicopter company than go through a third party where they offer absolutely 0 help after money is took. very bad service. slow replies. no help. tour operator absolute useless to the point of almost no excistance. 600$ wasted. i contacted 20 minutes after booking woth 12 hours spare to sort the problem. absolute nothing
事業者からの返答
Dear Mark_M,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration caused by the booking and identification issues. We completely understand how disappointing it must have been, especially with limited time to resolve the situation. Your comments are important, and we’ll share them with our team to improve communication and support for future guests.
We hope to welcome you back for more memorable experiences in the future, in some of our highly rated tours and safari’s.
Best Regards,
Mr. Mohsin Ahmed Khan
Orient Tours LLC
C
Christoph_G
September 23, 2025
heavily disappointed
We booked a flight at 14:30 the day before the flight we were contacted that the only available flight was 17:15 which is very late for dubai at the end of September. when I said I want to cancel there was no one responsible.
事業者からの返答
Sehr geehrter Christoph_G,
vielen Dank, dass Sie uns Ihre Erfahrungen mitgeteilt haben – es tut mir sehr leid, dass Sie bei der Stornierung so frustriert waren. Es ist völlig verständlich, dass Sie enttäuscht sind, insbesondere in letzter Minute.
Wir nehmen Ihr Anliegen sehr ernst.
Ich werde dafür sorgen, dass unsere Stornierungsbedingungen in Zukunft klarer kommuniziert werden, damit andere Gäste nicht die gleiche Verwirrung erleben.
Nochmals vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir werden unser Bestes tun, um die Situation zu bereinigen.
Wir freuen uns sehr über Ihre gute Bewertung und hoffen, Sie in Zukunft wieder bei einer unserer hoch bewerteten Touren und Safaris begrüßen zu dürfen, um Ihnen weitere unvergessliche Erlebnisse zu bieten.
Mit freundlichen Grüßen,
Mohsin Ahmed Khan
Orient Tours LLC
P
pernilla S
August 8, 2025
Experience of our life
The staff was professional and it was a really wonderful experience. Everything made us feel very secure and taken care of.
事業者からの返答
Dear pernilla S,
Thank you for leaving such a nice review on the Dubai Helicopter tour with optional Private hotel transfers. We are glad that you loved our services!
We take pride in giving outstanding service to our customers and we're overjoyed to receive your compliments and appreciation.
Thank you, once again, for your kind words.
We hope to see you soon in the UAE so you can try some of our other highly-rated Tours and Safaris.
Best Regards,
Joyce Francis
Guest Services Executive
ORIENT TOURS LLC
N
Nickiesha_G
January 11, 2025
Very nice experience...
Very nice experience would definitely recommend. Nice view of dubai city . The staff was very helpful
事業者からの返答
Dear Nickiesha_G,
Thank you for leaving such a nice review on the Dubai Helicopter tour with optional Private hotel transfers. We are glad that you loved our services!
We take pride in giving outstanding service to our customers and we're overjoyed to receive your compliments and appreciation.
Thank you, once again, for your kind words.
We hope to see you soon in the UAE so you can try some of our other highly-rated Tours and Safaris.
Best Regards,
Tuan A Jamion
Guest Services Executive
ORIENT TOURS LLC
S
Shantanu_G
December 19, 2024
This ie pricey activity...
This ie pricey activity but offcourse worth having it. Amazing view of Dubai skyscraper, Jumairah from air.
事業者からの返答
Dear Shantanu_G,
Thank you for leaving such a nice review on the Dubai Helicopter tour with optional Private hotel transfers. We are glad that you loved our services!
We take pride in giving outstanding service to our customers and we're overjoyed to receive your compliments and appreciation.
Thank you, once again, for your kind words.
We hope to see you soon in the UAE so you can try some of our other highly-rated Tours and Safaris.
Best Regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
C
Christopher_F
September 15, 2024
Amazing flight
The staff on arrival were so friendly and check in was easy. The entire flight was amazing- I just wish it was longer! At the end they showed you pictures of you boarding and leaving the helicopter. Please book this trip as you won’t be disappointed.
事業者からの返答
Dear Christopher_F,
Thank you for leaving such a nice review on the Dubai Helicopter tour with optional Private hotel transfers. We are glad that you loved our services!
We take pride in giving outstanding service to our customers and we're overjoyed to receive your compliments and appreciation.
Thank you, once again, for your kind words.
We hope to see you soon in the UAE so you can try some of our other highly-rated Tours and Safaris.
Best Regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
A
Allwin_M
April 5, 2024
Very cool
Very nice and good experience definitely those who are going to Dubai first time need to do helicopter ride worthed
事業者からの返答
Dear Allwin_M,
Thank you for leaving such a nice review on the Dubai Helicopter tour with optional Private hotel transfers. We are glad that you loved our services!
We take pride in giving outstanding service to our customers and we're overjoyed to receive your compliments and appreciation.
Thank you, once again, for your kind words.
We hope to see you soon in the UAE so you can try some of our other highly-rated Tours and Safaris.
Best Regards,
Mr. Hammad Ul Hassan Abbasi
Guest Services Executive
ORIENT TOURS LLC
H
Hugues_D
December 29, 2023
Helicopter Tour
Amazing views for sure, but a so so experience when it comes to waiting times and no so sure we ended up flying the whole 24 minutes we had paid for (I am pretty certain that we flew 17 minutes and paid for 24 min)...
事業者からの返答
Dear Hugues_D,
Thank you for leaving such a nice review on Dubai Helicopter tour with optional Private hotel transfers. We are glad that you loved our services!
We take pride in giving outstanding service to our customers and we're overjoyed to receive your compliments and appreciation.
Thank you, once again, for your kind words.
We hope to see you soon in the UAE so you can try some of our other highly rated Tours and Safaris.
Best Regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
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