ブルジュ・ハリファ・アット・ザ・トップ＆ドバイ水族館コンボ入場券

Dear thomasa, Thank you for your feedback, and we sincerely apologize for the inconvenience you and your family experienced. We fully understand how frustrating extended waiting times can be, especially with children and a pre-booked time slot. As these are very popular attractions in Dubai, delays can occasionally occur during peak periods, but we truly regret that this affected your visit. Your comments have been shared with the attraction management team for review. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Kind regards, Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Guest, Thank you for sharing your experience with us. We appreciate your honest feedback and understand that the Burj Khalifa can be very busy during peak hours, which can result in longer waiting times. Your suggestion regarding Fast Track tickets or visiting later in the afternoon is very helpful for future guests. We’re glad you were able to enjoy the Dubai Aquarium and thank you for noting the layout, as it does require visiting multiple levels to see the full experience. Your feedback is truly valued and helps us improve how we guide our guests in planning their visit. We hope to have the opportunity to welcome you again for an even smoother experience next time. Kind regards, Mr. Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Passenger06263412712, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the long waiting times and the frustration you experienced. We completely understand how disappointing it must be to spend so much time in queues instead of enjoying the visit. Your comments regarding unclear instructions and the need for fast-track access are very important, and we appreciate you bringing this to our attention. We will be reviewing our communication and tour guidance to help ensure a smoother, more organized experience for future guests. We regret that your visit did not meet expectations, and we sincerely apologize for the inconvenience caused. Thank you again for your honest review — it helps us improve and provide a better experience moving forward. Kind regards, Mohisn Ahmed Khan Guest Services Department Orient Tours LLC

Dear Anni P, Thank you for sharing your feedback. We’re very sorry to hear about the long wait you experienced, especially after purchasing e-tickets. We understand how frustrating it must have been to see others enter before you. Your comments are very important, and we will review them with our team to help improve the experience and flow for all our guests. We sincerely apologize for the inconvenience and appreciate you taking the time to let us know. Kind regards, Mohisn Ahmed Khan Guest Services Department Orient Tours LLC

Dear Nicole_C , Thank you for sharing your feedback. We’re sorry to hear that the experience didn’t feel worth the cost for you. We appreciate your comments regarding the aquarium and the 124th-floor view, as they help us better communicate what guests can expect. Your input is valuable, and we will take it into consideration to improve clarity for future visitors. We apologize for any disappointment and appreciate you taking the time to share your thoughts. Kind regards, Mohisn Ahmed Khan Guest Services Department Orient Tours LLC

Dear Benjamin1224, Thank you for leaving a review on our Atmosphere Burj Khalifa High Tea with Private Transfers. We will be sure to share your review with the Burj Khalifa staff for both the enthusiasm of your review and also for the feedback on the dairy-free menu. We love to read about the experience you have had with us and we hope to see you return soon to the UAE so you can try some of our other highly-rated tours and safaris. Best regards, Mr. Mohsin Ahmed Khn Guest Services Executive ORIENT TOURS LLC