Didn’t get a chance to experience. Operator of this excursion was asking for an addition $65 to take us to the excursion destination even though transportation was included in the package we paid for.We didn’t even use the tickets, we decided not to go after he was rudely texting asking for money. Would not recommend using this tour operator. They are all about getting extra money.
事業者からの返答
Thank you for your feedback. We are sorry to hear about your experience, though we would like to respectfully clarify some important details.
Our booking clearly states what is included and what is not, and we always encourage all our guests to carefully review the Inclusions and Exclusions section before confirming a reservation. In this case, your booking included transportation only, as specified at the time of purchase. Admission or excursion fees were not included and were to be paid separately, as outlined in the tour details.
We understand that unexpected costs can be frustrating, which is why we are always transparent about the full breakdown beforehand. At no point do we request additional money outside of what is clearly communicated upfront. Our messages were solely intended to ensure you had the correct information before your trip.
We truly regret that there was a misunderstanding and that you chose not to experience the excursion. Our goal is to provide clear, honest service and a great experience to all our guests.
G
Gene_C
May 17, 2025 · via Viator
Cheaters
I paid for blue hole river tubing. Our driver, Richard, picked us up, called ahead and said we didn't pay for the river tubing and we could pay again, so we didn't go.
Look, booking through the cruise is more expensive, but at least you get something.
I'll never use your service again
事業者からの返答
Dear Adventure13832547666,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your dissatisfaction, but we’d like to provide some clarification.
The tour you booked clearly states in the description that it includes transportation only—a personal driver for the day to and from your selected locations, including Blue Hole and White River Tubing. The cost of entrance fees and activities such as river tubing and Blue Hole access is not included and is the responsibility of the guest.
Our driver, Richard, related that when he picked you up from the cruise port in Falmouth, he explained the situation regarding the activity fees, and you acknowledged and understood this at that time. He even called ahead to confirm details for your convenience.
We understand that travel expectations can sometimes be misunderstood, but we always encourage guests to carefully review the full tour description before booking. Our goal is to provide transparent service and clear communication.
We appreciate your understanding and hope this helps clarify the situation. Its very mean of you to write this type of review when its your fault and not ours. Please remove this review before we take the next step. Thanks
Kind regards,
R
Robert_F
February 21, 2025 · via Viator
Great Driver with a Fun Vibe – Just Be Mindful of Timing
We had a great experience with Dwayne as our driver during our stop in Falmouth, Jamaica on a cruise. He picked us up promptly at the cruise port terminal and welcomed us with a warm and energetic attitude. He was very friendly, easy to chat with, and shared his love for Jamaican music while answering our questions about the island, culture, and politics.
Dwayne’s primary role was as our driver—he took us to the Blue Hole, made a quick stop so we could get water shoes (which we highly recommend!), and connected us with a local guide for the excursion. He also brought us to a fantastic spot for jerk chicken after our adventure. While he was aware of our cruise departure time, we had to manage our schedule to ensure we made it back on time. He was very relaxed about timing, which made for a laid-back experience but also put us at risk of running late. Ultimately, he picked up the pace when we realized we were cutting it close, and we made it back just in time.
Overall, Dwayne was a wonderful and welcoming driver who made our trip enjoyable. Just be mindful of planning your timing if you’re on a cruise schedule. We appreciate his hospitality and would still recommend his service!
C
Crystal_C
August 3, 2024 · via Viator
Ricardo Rocks!!
Ricardo was an awesome tour guide!! He made the drive to the blue hole a lot of fun. We learned so much about his beautiful country. The blue hole was great! We had fun swinging and jumping into the cool water. The scenery is gorgeous!
W
Wanderer684740
November 30, 2023 · via Tripadvisor
Highly recommend!
So much fun! Mona was our guide on the river, she was so energetic and had some great jokes and just made the river fun! Daniel was our guide on the Blue Hole and was super nice with helping us through each jump. We would totally do this again!
C
chriscassisi
December 29, 2019 · via Tripadvisor
Beautiful Setting poor organization
Arrived by cruise ship and told where to meet the driver. He was prompt and the car was safe and clean. There was no organization though. He was simply a driver. He did not tell us how long the trip would take and had no plans for the amount of time we should spent at each site. The trip took about an hour an a half from the cruise port. We were then let into the falls and a guide met us. Hew was a guide that works at the falls but there was really no connection with our booked tour. This was not made clear as he expected a tip for his portion. He was really like a waiter showing us up to the falls then getting food or beer we did not have to pay for anything until we left. The second part of the trip was to the tube rafting which was great. Again, we were let in but the guide was not compensated so we have to give him a tip.
The scariest thing was I was making the decision on time spent at each area. Luckily I figured this out early as we got back to the cruise terminal 5 min before the schedule departure time!!
