Dreadful. Tour guide barely spoke English. The imperial palace was inaccessible. A seriously lightweight tour
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize that the guide’s English did not meet your expectations. Although we are unable to identify the specific tour or guide you joined, we will remind all our guides to provide clear and informative explanations.
Please note that entry to the Imperial Palace is not permitted to the general public, not just on this tour. As stated in the tour description, this tour therefore includes visits to scenic locations where guests can view and photograph the palace from outside.
We are sorry that the tour felt too lightweight, and we appreciate your feedback as it will help us improve our service.
V
V2219YArichards
October 2, 2026 · via Tripadvisor
Lots to see
Plenty to see on this 4 hour tour. Kiko was a good guide and there was plenty of free time to explore on our own too.
事業者からの返答
Thank you very much for your kind review! We are delighted to hear that you enjoyed our four-hour tour and had a wonderful time exploring on your own. This tour is an excellent choice for first-time visitors to Tokyo, as it efficiently covers three of the city’s main attractions. We also greatly appreciate your kind words about Kiko and will be sure to share them with him.
Once again, Thank you for taking Hato Bus tour and your feedback.
R
rafaeldI6344MQ
September 29, 2026 · via Tripadvisor
Fantastic afternoon tour
Miho was a ray of sunshine on a rainy day! It was quite the experience and Miho really gave great context for the history involved with our tour.
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that Miho was “a ray of sunshine on a rainy day.” Your kind words about her historical explanations meant a lot to us, and we shared your comment with Miho—she was absolutely thrilled to hear it! We’re so glad you enjoyed the tour despite the rain.
Once again, on behalf of the Hato Bus team, thank you for choosing a Hato Bus tour and for your beautiful review.
T
T9663YDjamesk
September 29, 2026 · via Tripadvisor
Miho Tour
Miho was amazing; very patient friendly and knowledgeable yet professional, would highly recommend last around 4 hours
事業者からの返答
Thank you very much for joining Hato Bus tour and for your wonderful review! We’re delighted to hear that you enjoyed exploring Tokyo’s main attractions efficiently in a short amount of time with our friendly guide, Miho. We truly appreciate your kind words about her patience, friendliness, knowledge, and professionalism. It was our pleasure having you with us, and we hope to welcome you again in the future!
I
I5018NEkyliec
September 25, 2026 · via Tripadvisor
Great experience with very knowledgeable guide
Great experience with very knowledgeable guide. Very good sense of humour and interesting information shared. Went with my family of six and they catered well for children with prams. Would thoroughly recommend.
事業者からの返答
Thank you so much for taking the time to leave us such a wonderful review!
We are thrilled to hear that you and your family had a great experience on our tour! It is always a pleasure to know that our guide's knowledge and sense of humour made the tour both enjoyable and memorable for everyone.
We are also especially glad to hear that we were able to cater well for your little ones and that the experience was comfortable for your whole family. Making our tours accessible and enjoyable for guests of all ages is something we truly care about.
This tour is designed to efficiently cover three of Tokyo's most popular highlights in just four hours, and we are so pleased to hear that you were able to make the most of every moment despite the limited time!
Thank you for your kind recommendation — it means a great deal to us!
We hope to welcome you and your family back again for another fantastic tour experience!
G
G2945QIlp
September 14, 2026 · via Tripadvisor
Tokyo city tour
fantastic experience! Friendly tour guide! Pick up and timing as scheduled!
事業者からの返答
Thank you for choosing Hato Bus Tokyo Afternoon Tour and for leaving such a lovely review! We're delighted that our tour guide made your experience special and that everything ran smoothly. We take great pride in delivering reliable and enjoyable tours, and your feedback encourages us to keep up the good work. Once again, thank you for choosing us and for your wonderful review！
M
mgsykora
September 1, 2026 · via Tripadvisor
Tokyo Afternoon
Excellent afternoon tour of the city main sites and Kuniko really painted the picture well knew her history
事業者からの返答
Thank you very much for joining the Hato Bus Tokyo Afternoon tour and for your beautiful
review!
We are thrilled to hear that you enjoyed exploring Tokyo's main sites with us. It is wonderful to know that Kuniko brought the history to life with her rich explanations and deep knowledge. We will proudly pass along your warm compliments to her!
Once again, thank you for choosing Hato Bus and for sharing your great experience with us.
J
jeanmichel_j
August 23, 2026 · via Viator
Bus tour in Tokyo
Our guide was very friendly and very clear in her explanation. Perfect english. Bus driver careful and respectfull of traffic.
R
Roam12904941618
August 15, 2026 · via Tripadvisor
Great starter tour to get to know Tokyo Landmarks
Atsushi-San was a great guide despite the weather and gave us a great song on the bus!!!
事業者からの返答
Thank you so much for your wonderful review! We are thrilled to hear that you had a great time and that Atsushi-san made it a memorable experience for you, despite the weather. We will be sure to pass along your kind words about his singing!
This 4-hour tour is designed to efficiently cover Tokyo's major sightseeing spots. With our guides introducing Japanese history and culture right on the bus, we highly recommend it as a perfect introduction for first-time visitors to Tokyo.
Thank you again for joining Hato Bus tour and for your feedback!
X
X2812SNmarcinj
August 1, 2026 · via Tripadvisor
Best trip advisor and best driver in the universe.
Mrs Aki (trip advisor) deserves a medal (and a raise). Her knowledge and passion for making people happy made this trip memorable. Singing, dancing, playing instruments and fighting swords were highlights of the trip.
事業者からの返答
Thank you so much for choosing Hato Bus Tour and for your wonderful review! We are thrilled to hear that Mrs. Aki made your trip so memorable. We completely agree that her knowledge and passion are truly special (and we will definitely pass on your kind words—and the suggestion for a medal!). It’s fantastic to know you enjoyed the singing, dancing, playing instruments, and the sword fighting.
Once again, on behalf of Hato Bus Team, thank you for choosing our tour and for posting this beautiful review.
