Our guide Silva was very rude. She kept making jokes when the radio didnt work looking at my partner, who is Chinese, and said 'cheap chinese technology'. She did this several times and i made us very uncomfortable. She also didnt know how to use radio properly. We left the tour after 15 minutes. A very bad ecperience with a very rude guide.
M
M4498MGjanett
August 16, 2026
Great location to see Sagrada Família!
The Julia Tour Office is across the street on the corner from Sagrada Família. Easy access by taxi. Bathroom inside office. Our guide was excellent. When our walking tour finished (through cooled museum and gift shop) it’s easy to find the taxi line to return to your hotel or next destination. This was great for us 8 older travelers.
V
Valentina_M
August 8, 2026
An enchanting visit
The visit corresponds to the description on the site. The office where you meet the guide is very close to the Sagrada Familia and the guide was punctual and professional. We enjoyed about an hour and 15 minutes of an overview of both Gaudí's life and the symbols hidden in every corner of the Sagrada Familia. At the end of the guided tour, you can still continue to visit the interior of the church at no extra charge. Despite the numerous visitors, the guide was able to find spots to stop to observe every element. Each participant was given a radio with headphones to hear the guide's voice as clearly as possible. We were very satisfied.
A
Antonio_j
July 4, 2026
Theme park
The architecture is incredible, the rest is a theme park without spirituality...what a shame if Antonio Gaudí were to raise his head......
A
Allan_C
June 30, 2026
Tour cancelled without notice— completely wasted my afternoon and money.
I booked the Sagrada Família Guided Tour for June 30th at 4:00 PM. I traveled all the way to the starting point, arriving 20 minutes early, only to be told face-to-face that the tour was cancelled. The company claimed they notified Viator, but I never received a single email or notification about the cancellation. To make matters worse, Viator sent me an automated "How was your tour?" email afterward asking for a review. I wasted both time and money on transportation to get there for nothing. Utterly disorganized communication between the local operator and the booking platform. Still waiting on a hassle-free refund.
M
Mable_C
June 10, 2026
Disappointed
Horrible we were at the church 3:30
Our tour was at 4:00
We could not locate Julia’s Travel address because we were not aware of having to go to that address because it didn’t print out on our paperwork.l called her and she was very short with me when we couldn’t find her !! Then I tried calling her back and no answer!! She refused our refund!!! So due to mis communication I would never use these people again!!
R
Renee E
June 4, 2026
Jose was Amazing!
This Familia Sorada was the most amazing tour and Jose did a fantastic job as our tour guide. The history that he shared the great experience was all embodied in an excellent tour in a fantastic experience. We loved every minute of it and highly recommend this tour not only was this tour fantastic but Jose really made it special.!
V
vicyam
May 19, 2026
Cancelled tour
There was a strike, they cancelled the tour. I need to get a refund. The tour company said i need to get it from you.
J
John_H
May 13, 2026
Missed Opportunity
Having toured the basilica 2 other times we were looking forward to this visit---BUT we had arrived late the night before from a transoceanic flight and unfortunately slept in the morning of the tour!!
J
Jay F
May 11, 2026
Pass The Buck
We needed to reschedule from a Saturday Tour to a Monday Tour because our flight got cancelled and went out one day later. We were charged a “penalty” charge of 60% per ticket. We tried to reschedule this when we knew we would miss our original date. The company would not waive or reduce this fee. Everyone wanted to pass the buck; travel agent, American Airlines, tour company. Very bad experience.
事業者からの返答
Dear Jay F,
We regret that the rescheduling process did not meet your expectations.
Please note that it is very difficult to rebook Sagrada Familia tours with less than 48 hours' notice, as availability at the monument is extremely limited. When a rescheduling request cannot be accommodated in advance, the only option we can offer is for customers to visit our office on the next available day and check for last-minute availability.
This process does involve an additional cost, as new tickets must be purchased. The original Sagrada Familia tickets are non-refundable and cannot be modified once issued.
We appreciate you taking the time to share your feedback.
Best regards,
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