Dear Martina G,
Thank you for taking the time to share your experience. We regret that the tour did not meet your expectations and that you found the service provided by our staff unfriendly.
We take comments regarding customer service seriously and will share your feedback with the relevant department so that it can be reviewed.
Thank you again for your feedback.
Sincerely
S
Sabine S
March 2, 2026 · via Tripadvisor
Apart from Ronda, which is a beautiful city, it was a super organized day trip. Anette was a prominent
👍 1A Leadership and Organization
M
Michaela_S
December 21, 2025 · via Viator
No go
3,5hrs bus ride from Malaga for 100km!
Limited English skills (local guide)
Lots of information regarding bull fighting (and praising of bull fighting. No historical information (except bull fighting…..)
事業者からの返答
Dear Michaela_S
I regret to learn that you were not satisfied with the Ronda tour,
Regarding the commentary, Ronda is a historical landmark for bullfight; nevertheless, we will take them into Account as we strive extremelly value our customers’ feedback.
Sincerely,
O
Ole Johan R
October 15, 2025 · via Tripadvisor
Tour to Ronda
The visit to Ronda City was a great experience with good guides. Shame it was destroyed by a long bus ride in an old, crowded and worn bus.
事業者からの返答
Dear Ole Johan R,
Thank you for sharing your feedback,
I am glad to learn that you enjoyed the Ronda tour, except for the bus ride,
I would like to inform you that all agencies are advised about the duration of the ride, which might vary as we offer several pickup locations.
Sincerely,
J
Joannie_D
October 14, 2025 · via Viator
Worst company EVER — a SHAME!
I had booked in advance, everything was confirmed. When the bus arrived, the guide simply threw, with contempt, “children” — then pretended that we were not on her list... and she left, as if we did not exist.
No help, no solution, no compassion. This is the absolute zero in Customer Service. We've been left there like nothing.
A CHAOTIC, arrogant and inhuman organization. If you care about your trip, ESCAPE this company. 👎🔥
And what they don’t know... I’m a travel consultant. I see companies every day, and this one is one of the worst I’ve seen. Believe me, I will make sure that no one experiences such humiliation.
G
geraldhQ2394TR
September 23, 2025 · via Tripadvisor
It was a disaster as we could not understand anything.
The tour guide Alicia was totally unfriendly when it came to the German language. She spoke only Spanish and English the whole trip. We approached her about it and she said to us, then you're out of luck. Since we didn't understand them, the whole trip was for nothing. The tour guide is simply doing the wrong job. At least we could have been told beforehand.
事業者からの返答
Dear geraldhQ2394TR,
I am truly sorry to hear about your experience during the tour and the difficulties you encountered with the language support. All our guides are officially accredited and undergo regular evaluations, including language proficiency checks. We regret that, in this case, the service did not meet your expectations — especially regarding communication in German.
Nevertheless, due to an unexpected issue with the guide assigned to this tour, he had to be replaced at the last minute.
Please accept our sincerest apologies for the inconvenience caused.
Best regards,
M
Monserrat_P
May 20, 2025 · via Viator
Great value
Well organized, clean tour bus, wonderful driver (Antonio). Tour guide while on the bus very informative. Your guide at Ronda (Inma) hard to follow along.
E
Emilie_B
May 20, 2025 · via Viator
Ronda
The visite was really fun, but they were too many stops to do to get everybody. We passed most of the journey in the bus instead of in Ronda. However, the village was really cute and fun to visit.
C
Claude_O
January 12, 2025 · via Viator
Too long!!
the only negative point is the pick up of the world. It's too long, the driver picks up people at each hotel on the Costa del Sol!!!! too long!!! But the rest was ok.
事業者からの返答
Dear Claude_O,
Thank you for taking the time to share this review,
I regret to learn that the tour didn’t live up to your expectations.
Regarding your comments on the multiple stops on the way back, I must point out that it is specified to all agencies and official selling spots that the number of drop-off points may vary depending on the number of passengers. For this reason, the duration of the trip might also vary.
Best regards,
C
Coastal59479474315
November 1, 2024 · via Tripadvisor
Ronda
Very nice place very good guide
The only downside is the time spent on the bus 3 hours outbound and 3 hours return (time to pick people up at different hotels plus travel) which deprives time on the spot
But despite this very good time