I arrived on time for my scheduled tour, only to be told that I was the sole person who had booked that day, so Julia Travel had decided to cancel it. I received no advance notice, not the night before, that morning, or even through the booking platform so I didn’t learn about the cancellation until I arrived.
They also did not initiate the refund themselves. I had to contact Viator to get a refund for a tour Julia Travel canceled. Julia Travel required Viator to submit the refund request by email, and I was told it could take another 3-7 business days to process.
I’ve booked experiences through Viator for years and have never had a bad experience until now. I would not recommend booking with Julia Travel, and I wish I had read their reviews on other platforms beforehand, as several people have reported similar issues. Viator should reconsider working with this company.
Canceling because only one person booked is disappointing enough, but allowing that customer to arrive without any warning is completely unacceptable.
N
Navigator18648069401
September 18, 2026
Excellent tour!
Excellent tour! The guide Michelle was extremely knowledgeable! I highly recommend it!! The food was also delicious!
S
Scenic64116426713
September 18, 2026
Enjoyed it!
Guide is very informative and friendly! It feels like a friends trip. Wines were really good too
R
Rhayanna_M
September 18, 2026
Would not recommend
Traveled all the way here for a birthday excursion. Extremely rude customer service and support team.
F
Francine_E
September 15, 2026
Very nice visit
Very nice welcome by the guide Michèle. Pleasant visit. Good meal comfortable transport.
Good tasting. I recommend this activity
J
J4466GAroberte
September 14, 2026
Torres tour
Excellent excursion, the tour of the Torres house is a must!
Y
YiLingL23
September 14, 2026
Good Experience at Torres
It is great to join this winery tour with Michelle. So pleasant to visit Torres and have lovely brunch and wine paring. The wine and food is nice. It also joyful to meet other tour members.
T
Trail59033479039
September 14, 2026
Very interesting tour
Michelle is a very nice tour guide and introduces in very interesting way. It’s a very joyful experience.
K
kaylacM5104GD
September 11, 2026
Amazing experience
This tour was absolutely incredible, a highlight of our trip in Barcelona. Our guide Michelle was so knowledgeable and sweet and the food and wine was 10/10. We are so happy with our experience.
D
DayTrip03435275201
September 6, 2026
Excellent!!!
We had a wonderful experience on this winery tour!
The round-trip transfer was very comfortable. As Japanese travelers, we found the bus spacious, and the air conditioning worked well throughout the journey.
Our guide, Michelle, was very knowledgeable and friendly, and she was happy to chat with us and answer our questions.
The winery itself was also fun to explore. Moving around the property on an outdoor train made the experience feel like an activity rather than just a wine tasting.
Both the wine tasting and lunch were excellent and very satisfying. If I had to mention one small point, the portions at lunch were quite large for light eaters. Some Japanese guests may find the portions a little more than they can comfortably eat.
If there is ever a future option with an English-speaking tour, a lighter meal, and more focus on wine tasting, we would definitely love to join again.
Overall, it was a fantastic experience. A special thank you to our guide, Michelle, for making the day so enjoyable!
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