Buyer beware! They will leave you if you are one minute late and not offer you a refund and charge you double the price to reschedule! Poor communication period! And they are hard to find, don’t answer their phone, and aren’t in the office during the hours of operation posted. Very unprofessional!
事業者からの返答
Dear 498rochellec,
It saddens me to learn that you missed the Montserrat tour by arriving late.
It is necessary to point out that on the website where you completed your reservation, it is advised that arriving late means losing the tour. We can see in our system that you requested to modify your reservation less than 24h before the tour. As per our response, rescheduling less than 24h can only be requested in person at the meeting point by paying a part of the initial booking.
Sincerely,
M
mpilarf2024
January 6, 2026 · via Tripadvisor
Customer service
Hello, I want to share my experience with the customer service of Julia Travel, located in Carrer de Sardenya, Barcelona.
Today I went with my family to consult for the excursion to Montserrat, as a very friendly girl from the Cito Tour Barcelona group recommended us to come to this office to hire her there. Unfortunately, from the first moment we were treated by a girl with glasses with very bad disposition, with no intention of helping or providing adequate care.
His way of responding was impolite and unprofessional, which generates anger and much distress, especially in a position whose main objective is precisely customer service. This is not about not knowing the information — because that can happen — but about the attitude with which people are treated.
Luckily, my family and I have a good temper and try to always keep the cool, but honestly this kind of deal can ruin anyone's day. It is a shame, because this type of attitude makes the whole company look bad and also causes the loss of customers and money.
I fully understand that we can all have a bad day; I work in public service myself. But that’s precisely why I think that when you choose to work with the client, you should know how to handle those situations without venting the bad mood on others.
Hopefully those who supervise can talk to this person and improve the situation. Attention occurred today; she was a young woman located at the first care post, who did not want to identify , located on the left side when entering, facing the offices.
I hope this comment will improve the service. Thank you.
事業者からの返答
Apreciada mpilarf2024,
Gracias por compartir su experiencia. Lamentamos que la atención en nuestra oficina no haya sido la esperada. Hemos revisado internamente lo sucedido y podemos confirmar que el motivo principal de su visita estaba relacionado con la aplicación de un descuento del 20 % ofrecido únicamente a través de la compra online, información que fue comunicada en el mostrador.
Nuestro equipo intentó asistirle facilitando el uso del código de descuento desde su dispositivo móvil, pero finalmente la transacción fue rechazada por su entidad bancaria. Por motivos de seguridad, no es posible procesar pagos de clientes desde nuestros terminales.
Sentimos que la comunicación no haya resultado satisfactoria. Tomamos nota de sus comentarios para seguir mejorando nuestros procesos y reforzar la atención al cliente.
Atentamente,
K
kmittag
November 27, 2025 · via Tripadvisor
Lack of servivce
Very confuseing at pick up point what to do and not to go. The bus was not very good as sevaral was not good. Only reclimimg position so it was a problem fro several guest. Guide at Montserrat was very confusing and we only get the half info. The day before we use Amigo travel to Andorra and it was perfect
事業者からの返答
Dear kmittag,
Thank you for taking the time to write this review.
It saddens me to learn that you were not satisfied with the Montserrat tour,
I would like to inform you that the complete address of the meeting point is shared with all authorized selling points, and they are also informed about the tour being bilingual. We have not received any other comments of this type from the rest of the attendees regarding our guide's performance, but we regret that they did not meet your expectations.
Sincerely,
D
Diane_M
August 31, 2025 · via Viator
Cooperators spoke in...
Cooperators spoke in English and Spanish for the preferred all English difficult to hear at times and accent was very heavy
R
Resort671966
August 17, 2025 · via Tripadvisor
Very rude receptionist but great tour & nice tour guides
We were booked for the Girona tour and we didn't know it was cancelled. The ladies as mentioned in several reviews in Get Your Guide are extremely rude. Always saying they don't know ask someone else. A small girl w blonde hair was shouting and being intensely rude. After being rude to me, she started talking badly about me to her colleague in Spanish thinking I didn't understand. When I told her I understood, she said she didnt care.
She even called a security to threaten me. I have read several reviews about these ladies in Get Your Guide and I watched them shouting at several customers. She didn't stop until her colleagues told her to. Never apologized after. However, our tour guides Valeria and her colleague were great. The tour was very organised. We learned a lot from her and enjoyed seeing Montserrat.
事業者からの返答
Dear Resort671966,
It is great to learn that you enjoyed the Montserrat tour and were so satisfied with our guide's performance.
Regarding your comments about our staff, we do understand the frustration you must have felt when, upon arrival at the Girona tour, our staff informed you that we had contacted you regarding the tour not being available, as you realized when they informed you.
I would like to inform you that taking pictures of the staff at their workplace is illegal in Spain, as it is announced in the office. Nevertheless, we are glad that even though you insisted on recording the staff, security wasn't necessary, and the situation was de-escalated.
Best regards
2
291aizar
July 27, 2025 · via Tripadvisor
Montserrat: Amazing Trip
The views were amazing. I took a lot of photos, we enjoyed the picturesque landscape. I would like to thank Sarah, our guide and Jordi, our driver. They were very lovely. I learned a lot from Sarah about the history of Montserrat. We enjoyed the train going up. I love the little present from Sara after the tour. I would highly recommend Julia travels.
M
Mark_M
June 13, 2025 · via Viator
Get ready for a LONG day,...
Get ready for a LONG day, but worth every minute and penny. Montserrat is one of of the most beautiful and historic locations in Spain. Guides are top-notch in every aspect.
L
lovinlife86
May 22, 2025 · via Tripadvisor
Poor communications
Two reasons for our poor review. One…they included both English and Spanish speaking customers thus everything needed to be said in both English and Spanish. This lead to delays and then being rushed though parts of the tour. Two…the technology used for speaking to us was poor. The mic’s sued to speak to us cut out or varied in volume often.
事業者からの返答
Dear lovinlife86,
Thank you for sharing your feedback.
I regret to learn that the Highlights and Montserrat tour didn't live up to your expectations,
I would like to inform you that we only offer this tour in bilingual English and Spanish, as all agencies are informed.
Best regards,
L
Lenore_T
September 30, 2024 · via Viator
Interesting trip
Really enjoyed however the guide had to do the tour in both Spanish and English - this was hard on her and made the tour move slower than it should have therefore we were really rushed
1人が参考になったと回答
S
sgetler
September 21, 2024 · via Viator
Trip
The destination is great. We had a lot of traffic so there were problems. Then on our return someone just moved our stuff and took our seat. The guide would not get involved so we ended up splitting up. Was very frustrating
事業者からの返答
Dear Marietta_H,
Thank you for taking the time to share this review,
I regret to learn that the tour didn’t live up to your expectations.
We are sorry that the traffic made the bus trip unpleasant, unfortunately, it can happen sometimes.
Best regards,
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