Terrible Customer Experience and Straight Up a Scam
This is the worst activity tour I’ve experienced in all my travels. The Nasca portion was led by a straight up disrespectful driver, whom I overheard ill-speaking of the passengers, including me; and he obviously didn’t even care considering he knew several of us spoke Spanish well. Additionally, the tour explicitly mentioned including the Nasca tickets, which all of us even showed the “guide” (again, these people are NOT GUIDES) and their response was simply, no, it doesn’t.
Our “tour guide” for the sand dunes portion showed up late, and didn’t even know where to purchase the entrance tickets. We basically missed the sunset since by the time we made it up the sun was already down. Completely unprofessional couple of ladies that on top of everything decided to do their own photo session with the Buggy BEFORE THE CUSTOMERS EVEN GOT A CHANCE TO. By the time they were done the sun was completely gone.
This ENTIRE TOUR IS A SCAM, IN ADDITION TO A TERRIBLE CUSTOMER EXPERIENCE. You’re better off arranging a private transport to Nasca and the attraction points by yourself, and it will be cheaper! For the dunes, don’t even bother with them, you’ll easily find nicer drivers AND buggy offerings just walking around the oasis, guaranteed.
I gave it one star because it wasn’t possible to do less than that, which is what it really deserves.
事業者からの返答
Good morning Tatiana, thank you for your comment. We would like to inform you that the flight to the Nazca Lines was fully included. Please remember that flights are subject to weather conditions and sometimes we have to wait for the safety of passengers. However, to avoid a long wait at the airport, we made a stop at a metal viewpoint, the ticket for which is not included in the cost of the service, Entry to the metal tower was voluntary. The Nazca Lines tour was a success with our English-speaking pilots. Unfortunately, our transport arrived a little late to the Huacachina oasis due to traffic, and we took the Huacachina desert tour on the last available slot + sunset. The next day I worked hard to improve the service in Paracas with you, and I am pleased that everything went well in the Islands and National Park. You thanked me for my service and you were able to continue in peace. We are very sorry about the incident with our driver on the day of the Nazca tour. Our drivers are usually very respectful. But I promise we will greatly improve the behavior of our assigned drivers. We wish you a wonderful trip through Peru.
Best regards,
Sam =) 🤠🙌🏻🌟
S
surlaroute24
July 23, 2026
Excellent!
Excellent day in the company of Mr. Samael. We liked the Nazca/Huacachina tour more than anything. Also, it is well designed to condense the must-sees of Nazca and Ica into one day. We recommend it.
事業者からの返答
Carl, thank you so much for your rating. We're so glad to hear you enjoyed the Nazca Lines Overflight and Huacachina Desert tour. We wish you an excellent trip through Peru.
Best regards,
Sam =) 🤠✈️🙌🏻
J
judithgY8294IW
May 23, 2026
Excellent
Excellent experience, everything very safe and well organized. The driver and guide were super friendly.
事業者からの返答
Judith, muchas gracias por su calificación. Nos sentimos muy contentos de que hayan disfrutado la excursión en las Líneas de Nazca y el desierto de Huacachina. Les deseamos un excelente viaje por Perú.
Saludos cordiales,
Sam =) 🛩️🤠🌟👏🏻
S
Soren K
April 2, 2026
Great Tour
Organization was very smooth. Everyone involved super friendly. Buggy Tour in the dunes definitely the highlight. This was just too amazing!
Little even better: a little more explanation on what happens after what, e.g., we missed the chance to tip out driver bc we thought we would see him again and he would also do the buggy tour with us. =/
事業者からの返答
Sören, thank you so much for your rating. We are very happy that you enjoyed the Nazca and Huacachina desert excursion. We wish you a majestic trip through Peru.
Best regards,
Sam =) ✈️🤠🌟🎿
V
Vacation40953159318
February 18, 2026
So beautiful, so amazing, so exciting
This tour was amazing! However, the airplane ride over Nazca made me feel a little nauseous because it turned a lot. The scenery was absolutely beautiful, though. The sand buggy ride in Huacachina was also great. It was really thrilling! Just be careful — you’ll get very sandy.
事業者からの返答
Koshiro, thank you very much for your rating. We are very happy to hear that you enjoyed the excursion to Nazca and Huacachina. We wish you a wonderful trip through Peru.
Best regards,
Sam =) ✈️🤠👏🏻
S
soniapF7458ZV
January 19, 2026
Wonderful experience
Wonderful all day. Jorge picked us up to take us to the nazca lines, and it was great the trip with him, then he took us to eat and the lagoon, which was a lot of fun to throw us down the dunes
事業者からの返答
Sonia, muchas gracias por tu calificación. Nos alegra mucho que hayan disfrutado la excursión en Nazca y Huacachina. Les deseamos un maravilloso viaje por Perú.
Saludos cordiales,
Sam =) ✈️🤠🌟
P
Patricia_C
January 4, 2026
Nazca Geoglyphs and dune buggy trip!
The operator picked us up really early from our hotel and took us directly to the Nazca Lines Airport. While we waited for our turn to fly, we explored the nearby shops. When they called our names, we were five passengers, the pilot, and the copilot. Please note that they do not allow large backpacks in the small planes. You can only bring one small purse or bag. This is to avoid overloading the plane with unnecessary weight.
The flight over the geoglyphs was amazing! The pilot helped us find each figure and explained each one to us. He also told us about their history and the surrounding area. Afterwards, the pilot took some time to take pictures with us and the plane.
After the flight, we were taken back to Ica and the meeting point for the dune buggy trip. Our group had about 12 people in it and we were dropped off at the bottom of the dunes of Huacachina. We walked up to where our dune buggy was located and took off from there. The ride was a lot of fun, with lots of fast turns, going up and down the dunes, and even flying over the dunes a couple of times! We then did some sand boarding down a few different dunes, which was also a lot of fun! Finally, we drove over to a clearing from where we watched a spectacular sunset. Throughout the dune buggy trip, we had a lot of opportunities to take pictures and videos. The operator even let us climb over the dune buggy for some cool pictures. We were glad to have brought our ski goggles, which protected our eyes from the sand a lot better than sunglasses would have. Yes, you finish the day with sand everywhere in your body, but that is a tiny price to pay for such a spectacular and fun experience!
Highly recommend this combo tour!
事業者からの返答
Patricia, thank you so much for your rating. We're so glad to hear you enjoyed the Nazca and Huacachina excursion. We wish you a wonderful trip through Peru.
Best regards,
Sam =) ✈️🤠👏🏻
S
Sofi_V
December 10, 2025
An amazing experience....
An amazing experience. Everything went smoothly and we had a great time. Would recommend for anyone interested.
事業者からの返答
Sofia, thank you so much for your rating. We are very happy that you enjoyed the excursion to Nazca and Huacachina. We wish you a wonderful trip through Peru.
Best regards,
Sam =) 🤠✈️👏🏻
4
434shanak
October 16, 2025
Amazing day!
Had an amazing day! Great value for all the activities you get to do. Sam was super helpful coordinating transportation!
事業者からの返答
Shana, thank you so much for your rating. I'm so glad you enjoyed the tour of Nazca and Huacachina. I wish you a wonderful trip through Peru.
Best regards,
Sam =) ✈️🎿🤠👏🏻
D
Discover30978215016
September 25, 2025
Great!
It was my first trip to Peru, but thanks to this guide, I had the best experience!
Thank you very much.
事業者からの返答
Takaki, thank you so much for your rating. We're so glad you enjoyed the Nazca tour. We wish you a wonderful trip through Peru.
Best regards,
Sam =) ✈️🤠🌟