Disappointed as booked and paid for the tickets.
Then 1 hour later told that the Waterpark was full and we could not go.
Then had to send numerous emails and finally had to ring TripAdvisor to organise a refund.
Certainly not right that the money was taken from our account.
D
Darren_J
July 7, 2026 · via Viator
Took my money, but cancelled the tickets
Booked tickets for a specific date, got an email and app confirmation. Then WhatsApp’ed to say date not available. I messaged back to say I couldn’t do another date. No response to that and the money still taken. Now trying to get money back from the credit card company