サパエクスプレス公式とサパへの片道バスハノイ

Max was an amazing host !! We loved the bus journey I highly recommend this company and Max who makes the journey even better

We traveled with Sapa Express from Sapa to Hanoi Airport as a family, and the experience was excellent. The bus was spacious, comfortable, spotless, and perfectly on time. WiFi was available throughout the journey, and the bus made two short stops along the way. All the passengers were foreign tourists, However, what truly makes me write this review is an unforgettable act of service. By mistake, we left one of our bags at the Sapa Jade Hotel. We realized this only at 2:00 pm, while our bus was scheduled to depart at 2:30 pm. With little time for the bag to reach the bus stand, the Sapa Express staff reassured us that the bag could be sent on their next bus at 3:00 pm, provided it reached them in time. Here, the hotel receptionist, Ms. Maris, went above and beyond. She ensured the bag was handed over promptly and even sent us a photo of the bag loaded onto the bus. Despite the reassurance, we were skeptical, especially with the language barrier adding to the challenge. To our surprise, midway through the journey, I received a call from Mr. Max of Sapa Express. He confirmed that the bag was with him and guided me to collect it outside Hanoi Airport. He stayed in touch throughout, and true to his word, I received the bag just in time upon arrival. This level of dedication and care from both Ms. Maris and Mr. Max turned what could have been a stressful situation into a story of customer delight. Employees like them elevate an organization from good to truly great.

Best company ever. I used it from Hanoi to Sapa. Then, I tried other sleeping buses, but I think that this one is the best, for these reasons: 1. good cleaning of the bed space; 2. Bus on time; 3. The bus made two rest stops, which is not to be underestimated (other, only 1 stop in 6 hours) 4. Quiet So, really recommended! P.s. Book from their official website!

We took the Sapa Express bus between Hanoi and Sapa to explore the mountains, local villages and hike Fansipan. Sapa Express service was excellent, great communication before the journey, convenient and spacious seats on the bus and friendly driver. Sapa Express staff is readily available for any ask and quick to resolve any questions, just message fhem on WhatsApp. Highly recommended way to travel to Sapa!

Comfortable travel. Pick-up at our hotel in Hanoi. Arrival on time at Sapa with two stops on the way (total duration about 50 minutes).

The journey went well. Departure on time with a reminder a few days before. Arrival at sapa at 04:00 they let us sleep in the vip cabin bus until 6:00.

2nd time using their services. Prompt customer response timing too! 2 stops along the way from Hanoi to Sapa. No toilets on the bus so you don't have to worry about being assigned to a bed near it

Very friendly, knowledgeable and helpful staff! The drivers were very qualified and safe. Comfortable seats/beds. Enough bathroom breaks.

Easy pick up and drop off - CLEAN bus with great driver and host. Water given to each passenger and clear expectations on stops and timing of trip. I would highly recommend.

It is one of the best sleeping buses in Vietnam. It's clean and pleasant inside. Bookings are accessible on a third-party website. You can also book on the official website and pay with PayPal. I arrived in Sapa around 5 a.m., and it was still cold and dark outside. They let us to stay inside and sleep until 6:00, and ride-hailing cars were more readily available.