When booking online it is not specified that the headphones are not provided and therefore we paid a guided tour without being able to enjoy it. We also thought the price included the total visit to the Coliseum, well no, we were denied access to the elevator to climb to the highest as access to the arena. We should have booked these "favours" online and of course paid extra. Even surprised at the Rome Forum when we wanted to enter the church: we needed another ticket, paid of course, even though it was in the description of the Pop Guide app. Really disappointed.
事業者からの返答
Nous sommes sincèrement surpris par votre commentaire, qui nous paraît difficile à comprendre au vu des informations clairement indiquées avant l’achat.
La description du produit, visible avant la réservation, précise bien dans les inclusions qu’il s’agit d’une visite avec audioguide via application (Pop Guide), et que les écouteurs ne sont pas fournis. Ces informations sont également reprises dans le voucher de confirmation, qui décrit précisément le service acheté.
Le billet inclut l’accès au Colisée, au Forum Romain et au Mont Palatin. En revanche, l’accès à des zones spécifiques telles que l’arène ou les niveaux supérieurs (avec ascenseur) nécessite des billets différents, non inclus dans cette formule standard.
Par ailleurs, ce billet a un tarif plus élevé car il offre une condition avantageuse : une annulation possible avec remboursement à 100% jusqu’à 24 heures avant la visite. Il s’agit donc d’un billet spécifique, avec des conditions clairement indiquées.
Toutes ces informations sont disponibles avant réservation. Nous invitons donc toujours à en prendre attentivement connaissance afin d’éviter toute confusion.
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Anjali_B
March 29, 2026 · via Viator
Rubbish audio tour- offered as an alternative to unwel tour guide - waste of time
Was offered 3 days before the trip to swap for a later time due to a poorly tour guide. This time didn’t work due to our evening flight home. Therefore was offered the audio tour, a self tour led by an app off your phone. Was totally rubbish and I should have been given money off what I paid for a proper guided tour.
4 short and useless clips briefly explaining in the colloseum. Building was so poorly sign posted so was impossible to find way to the Roman sites and palatine hill - the people at the venue were useless too. Providing an overall RUBBISH tour!
事業者からの返答
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations.
We would like to clarify that the Colosseum itself is not managed by our agency, and unfortunately we have no control over its internal organization, signage, or on-site staff. Despite our best efforts, the Colosseum management often changes entry procedures and rules, which can sometimes impact the overall visitor experience.
Regarding the change offered prior to your tour, we did our best to provide an alternative solution when the original guide was unavailable. We understand that the audio tour did not meet your expectations, and we regret that this option was not satisfactory for you.
Your feedback is very important to us, and we will take it into account to continue improving our services.
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eduariass
September 19, 2025 · via Tripadvisor
All right.
Excellent experience to get to know a little beyond ancient Rome. We did not queue and the entrance was super fast. Recommended
事業者からの返答
¡Muchas gracias por tu excelente reseña! Nos alegra saber que disfrutaste de la experiencia y que la entrada rápida hizo tu visita aún más agradable. Agradecemos mucho tu recomendación y esperamos darte la bienvenida de nuevo en otro tour muy pronto.
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Vikki_S
June 7, 2025 · via Viator
This tour did not allow...
This tour did not allow access to the lower level (coliseum floor) but view is actually better from above so I don’t think it’s necessary.
事業者からの返答
Thank you for your feedback! We would like to clarify that access to the Colosseum lower level (underground) was not included in the tour you selected, as clearly stated in the tour description. We’re glad to hear that you still enjoyed the views from above, and we hope to welcome you again on another experience — perhaps including the underground next time!
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valerig2017
April 29, 2025 · via Tripadvisor
Alissia was great!
Alissia has terrific. She was interesting, personal and fun to be with. She was also concise and thorough in her historical information. She had many 2-D references that helped with understanding of the making and use of the colosseum. Our entire family enjoyed it.
事業者からの返答
It's great to know that you found Alissia interesting, personal, and fun! We're also pleased you appreciated her concise yet thorough historical information and the visual aids she used.
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Naomi_K
October 22, 2024 · via Viator
Great
Great tour of the colosseum. Our guide was knowledgeable and friendly. We wish we could have stayed longer but we had another commitment .
事業者からの返答
Dear Customer, thank you for your excellent review. We are happy you have appreciated our efforts to give the best possible service. Every review has an absolute value and is our lifeblood to work and provide the best of ourselves. We are certainly not perfect, but we always do our best to ensure a wonderful experience for all our customers. Thanks again from all our staff and we hope to have you as our customer soon.
Best regards Stefano
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Jason_L
September 17, 2024 · via Viator
I got there late and I...
I got there late and I was not able to locate my your guide. So we had to do the whole tour ourselves and did not learn anything. It makes no sense that we cannot meet with our tour guide because we are late
事業者からの返答
Dear Client,
We are very sorry you had problems finding the meeting point.
Our staff at the Meet&Greet always call, at the phone numbers left at the moment of the booking, all clients who only showed up before the tours start.
We understand that it could be challenging for foreigners to find a meeting point in a new city where most people speak a different language. All other customers saw the meeting point, and the tour left regularly. Our phone number is at H24, seven days a week, and we chat on VIATOR.
Unfortunately, the problem you had with reaching the meeting point in time is not under our control or responsibility, including concerning the method our guests chose to get to the meeting point. We are one of the very few agencies with a meeting point far from the crowd and very close to the Colosseum entrance, and as a result, we can hold no responsibility for your late arrival, as this is very clear from the moment of booking.
We want to remind you that tickets are dated, timed, named, and not refundable; for this reason, we cannot wait for those who arrive late. The Voucher indicates that all clients must be at the meeting point at least 15/20 minutes before the starting time. In your case, you arrived 10 minutes later than the starting time when the group was already inside the Colosseum. While we do have to skip the line access, every patron still needs to go through the security checkpoint set by the venue. Again, we are very sorry that this tour did not meet your expectations. We always welcome feedback from our customers, as this will allow us to keep improving our services. Thank you again for taking the time to leave us a review. Stefano
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Sherah_J
September 9, 2024 · via Viator
Disappointed
We had the sweetest guide but he was very very boring. We left the tour early. We wished we would have just went on our own and got the English headset at the gate.
事業者からの返答
Dear Client, we are sorry the tour did not meet your expectations. We have reviewed the feedback from your group's participants and found no similar complaints.
Our tour guides are all experts, trained, and passionate. Although they give their best, they may only be appreciated by some, as their opinions are entirely personal. Don't hesitate to contact us to check through your booking code which tour you have participated in and make the right decisions. Nonetheless, we have also forwarded this to our Guide Management department so that it can be looked at and followed up with the guide in case it is needed. Our local guides, selected for experience and professionalism, try their best to share their passion for their country and local History; we apologize that the guided tour was disappointing for you, and we will do our best to avoid it again. If you contact us directly at info @ tourinthecity.com with your comments, please do not hesitate to provide your booking reference number so we can follow up with the relevant people for you. Once again, thank you for leaving us your review. We hope to hear from you soon.
Kind Regards, Stefano Tour in the City
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Angelo_B
July 24, 2024 · via Viator
An archeologist as a guide! Excellent!
The guide was an archeologist and she explained everything with passion and knowledge. Great experience!
事業者からの返答
Dear Customer, thank you for your wonderful review.
We are happy to know that our efforts to give the best possible service have been appreciated by you.
For us every review has an absolute value and is our lifeblood to work and give the best of ourselves.
We are certainly not perfect but we always do our best to ensure a wonderful experience for all our customers.
Thanks again from all our staff and we hope to have you as our customer soon.
Best regards
Stefano
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G1191GFmollym
July 16, 2024 · via Tripadvisor
Very informative guide :)
Tour guide was very informative and ensured we kept to the shade.
Was very attentive and helpful when a member of the party injured themselves. I am ensure of our tour guides name but we were on the 11am tour on July 16th 2024.
Would highly recommend if you would like a lot of good information with pictures included and good photography spots.
事業者からの返答
Dear Customer, thank you for your wonderful review.
We are happy to know that our efforts to give the best possible service have been appreciated by you.
For us every review has an absolute value and is our lifeblood to work and give the best of ourselves.
We are certainly not perfect but we always do our best to ensure a wonderful experience for all our customers.
Thanks again from all our staff and we hope to have you as our customer soon.
Best regards
Stefano
