Average tour compared to others. Didn’t enter any buildings or churches Nice person but could have been more informative. Accommodating do to the steepness of the hills. We could tell she wanted to talk us out of the wine tasting as she started saying we could skip the tasting right from the beginning of the tour. It’s at the bottom of the mountain and there was a bus available to take us back to the top but didn’t really facilitate that, therefor didn’t experience any wine tasting.
事業者からの返答
Dear Salvatore,
I must say I am deeply sorry to read your words, because I really did not have the impression that you were not enjoining the tour while doing it. You also gave me a tip at the end of the tour, which is a strange thing to do if you did not enjoy something.
I can assure you that I not once tried to talk you out of the wine tasting, which had been booked for you and which I had to cancel last minute (causing issues to the winery schedule) because you decided to finish the tour early, due to the steepness of the hill on our way to the winery and your worries about having to climb the hill back up at the end of the tasting.
Because of your decision to stop half way down the hill, we also did not go and visit the last part of the town, so maybe that is why the tour felt incomplete to you, we would have had at least 45 more minutes together. Unfortunately, at the moment in Montepulciano the only church that is always open is located in the area that you decided not to go to, while all the palaces are private buildings, so they are closed to public, and I have never advertised otherwise.
Besides, if I informed you that the winery was at the bottom of the hill, it was only because you had told me prior the tour that you had mobility issues, which I could also see myself from the beginning of the tour, and as I care a lot about my clients' health and different needs, I just wanted to make sure you were okay with it. In addition to that I also walked slower than usual, always making sure you were okay. Indeed, your wife was the one who asked to stop the tour, as she could not continue walking. You considered continuing the tour by yourself going to the winery with me and without her, which I would have done with no problems, as I told you, but then decided to end the tour and go back to the hotel with her.
Unfortunately Montepulciano, like many other Tuscan towns, is located on the top of a hill, and it can be tricky for some people to move around. I am deeply sorry if my questions and concerns about your well being have come out the wrong way in your eyes. I can assure you that, if your health had allowed you, I would have finished the tour with pleasure, showing you the last part of the town and taking you to the winery, where they were waiting for us. I can also guarantee that I do my job with passion and most of the times I stay longer than expected just to make my client's experience the best possible, and never want them to feel like they are in a rush.
For this reason I would like to finish by saying that I am very sorry that you decided to give me a 3-star review, when you were the ones who (for health reasons, of course!) did not give me the chance to properly finish my tour, and I would like to kindly ask to reconsider it.