Anthony was great to work with. AAA booked all of our Paris excursions through Extime. The day before our 12 hr Loire Valley Tour, my 11 yr old became sick. So Anthony with Extime was able to give us a good deal to change our itinerary so we could have a short 4 hour tour the next day and go on the 12 hour tour 2 days later when everyone was feeling better after some rest and could
Actually enjoy the tour of the castle. Thank you Anthony!!!
N
N6741BBlindab
September 6, 2026 · via Tripadvisor
Very pleasant
Regarding the check-in at the Pullman hotel, the reception could not inform us as to where we were supposed to wait for the bus: Inside the hotel or outside -
P
Patrizia_S
August 16, 2026 · via Viator
Castles loire
Beautiful experience, great bus service with trained driver, Rossio excellent and helpful multilingual guide who accompanied us... great service, we will be back
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G4527TJvickym
September 22, 2025 · via Tripadvisor
Chose another company to see these wonderful castles
The chateau's were a wonderful experience but the travel company left a lotto be desired. The girl checking our tickets at 6.50am was rude, the bus was filthy and one passenger was not allowed to use the toilet on the bus during the 3 hour drive back to the city. We all felt for her and were horrified. There was no air con put on despite us all asking several times. It was hot and stuffy and a long drive to be without fresh air. Lucky nobody fainted or was sick. The guide was mute other than when we approached the castles and she spoke for 2 minutes. The rest of the long drives she didn't attempt to share information about the countryside or where/what we were seeing on the way.
I would say you should see these 3 chateau's but do it through another company.
The 3 stars are for the 3 chateau's.
事業者からの返答
Thank you for your review and for sharing your concerns. We’re glad you enjoyed visiting the châteaux, but we’re sorry the travel conditions did not meet your expectations. Please note that the buses used for this tour do not have toilets available onboard, and the experience is designed as an audio-guided tour, not with a live guide throughout. We take your comments about cleanliness and comfort seriously and will review them with our team. To investigate further, we invite you to contact us directly on WhatsApp.
Kind Regards,
S
sa0uleb
August 17, 2025 · via Tripadvisor
Great!
We were accompanied by the guide Nina who knew how to make this day pleasant and informative with anecdotes about the history of the castles. The day was very well organized. We had a great day!
事業者からの返答
Merci beaucoup pour votre commentaire. Nous sommes ravis que Nina ait su rendre votre visite agréable et enrichissante grâce à ses explications et anecdotes. Nous sommes également heureux que l’organisation de la journée ait contribué à faire de cette expérience un très bon souvenir. Au plaisir de vous accueillir à nouveau pour une autre découverte.
Cordialement,
M
MM51travel
June 21, 2025 · via Tripadvisor
Inadequate air conditioning on bus ruined the tour
The castles were excellent and the guide was very informative and helpful but the entire experience was ruined by the inadequate air conditioning in the bus. More than half of the time on this tour is spent on the bus and the upstairs on the bus was an oven on this sunny and hot day. Downstairs was okay but most seats are upstairs for the better view. I hope the air conditioning is fixed or a better bus is used for this trip. If this is the condition in June, I cannot imagine what will happen in the peak summer heat.
事業者からの返答
Thank you for taking the time to share your experience. We're delighted you enjoyed the castles and found the guide both informative and helpful, that’s exactly what we aim for.
We’re truly sorry, though, that the discomfort on the bus due to the air conditioning impacted your overall experience. While the recent heatwave is not typical in June, we understand that extreme weather is becoming more common, and we take your feedback seriously. We've reported the issue to our transport partner and are working to ensure the buses used on this tour are equipped to maintain comfortable temperatures even on unusually hot days.
We really appreciate your comments and hope to welcome you again soon — under cooler and more pleasant conditions.
Best regards,
A
anthonyfH7945HS
August 2, 2021 · via Tripadvisor
Excellent Tour Guide Aty for Amazing Locations
This tour was so fun. Our tour guide Aty (Ady?) was great. She was very engaging with the group and told funny stories and wonderful facts about the Loire Valley Chateaus. She was very clear in letting us know how the tour was broken down. The sites we went to were beautiful. Would highly recommend as part of your vacation. Plenty of time to explore the castle grounds.