Confusion about pick up time didn’t follow itinerary the bus was old and filthy the driver was awful all in all a bad experience
事業者からの返答
Aloha,
Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the pickup time and for not meeting your expectations during the tour. We understand how frustrating it is when the experience does not align with the itinerary provided.
We are also sorry to hear about your concerns regarding the cleanliness and condition of the bus, as well as your interaction with the driver. This is certainly not the level of service or comfort we want our guests to experience. We take your comments seriously and will share them with our team for review and follow-up.
We truly regret that your experience fell short of expectations and appreciate you bringing these concerns to our attention. We remain committed to providing our guests with a welcoming, comfortable, and enjoyable Hawaiian experience.
Mahalo for your feedback, and we wish you all the best in your future travels.
With aloha,
The Aloha Sunshine Tours Team 🌺
M
Melwyn_M
September 25, 2026 · via Viator
The driver Leena was...
The driver Leena was murmuring though out the trip, but none was audible in the fourth row and back, even though the sound system was good when musicwere played. She didn’t correct herself even after she was told.
事業者からの返答
We’re sorry you had difficulty hearing Leena during the tour. 🌺 We understand how frustrating it is to miss the commentary, especially when the sound system itself was working. We appreciate you bringing this to our attention and will share the feedback with our team. Mahalo for letting us know. 🤙
M
maria_r
June 14, 2026 · via Viator
The driver is not in a...
The driver is not in a condition to operate a bus. She has issues with her temperament, health concerns, and limited flexibility when it comes to handling and resolving situations
Additionally, the company does not take responsibility for completing the full tour or for resolving issues that fall under its responsibility, such as providing a functioning bus and ensuring that the tour is carried out as scheduled and in its entirety.
事業者からの返答
Aloha Maria,
Mahalo for taking the time to share this feedback. We take concerns like this very seriously.
We’re sorry to hear that your experience did not meet expectations regarding both driver conduct and the overall execution of the tour. Guest safety, professionalism, and delivering the full itinerary as advertised are top priorities for us, and what you described is not the standard we aim to provide.
We also understand your concern about parts of the tour not being completed as scheduled. While there are sometimes situations beyond our control that can affect timing, we expect clear communication and proper handling of any disruptions, along with appropriate support for guests throughout the day.
Your comments will be formally documented and escalated to our management team for review so we can properly investigate what occurred and address it internally.
Mahalo again for bringing this to our attention 🌺
T
Toni_S
May 16, 2026 · via Viator
We know where the 7 -11s are
The island tour was an absolute disappointment for my husband and me. Unfortunately, we didn’t get to snorkel or see fish or turtles like we had hoped. The day felt like a lot of driving with many unnecessary stops, and we ended up wasting an entire day of our vacation. Honestly, we could have taken a bus around the island ourselves, spent more time at the beautiful beaches, and had a much better experience.
The final stop was especially disappointing. It was supposed to be the location where we would spend over an hour snorkeling, but the water was brown and unappealing, and there was no way we would even consider getting in to swim.
That being said, our tour guide was incredibly sweet, knowledgeable, and took amazing pictures for everyone at a beautiful beach stop. The lunch was also very good, although it cost an additional $20. We also got a laugh out of how often the driver pointed out chickens and 7-Elevens along the way — it became a running joke during the tour.
The highlight of the entire experience was the Dole Plantation for local dole whip with la’hine powder, looking back, I truly wish we hadn’t spent our first day in Hawaii on this tour.
I would highly recommend getting a bus pass and tour, The island yourself.
事業者からの返答
Aloha Toni,
Mahalo for taking the time to share your feedback. We’re sorry to hear that parts of your tour did not meet your expectations.
While we understand your disappointment regarding snorkeling conditions and itinerary flow, guest safety is our priority, and adjustments are sometimes made based on ocean and weather conditions to ensure everyone’s well-being.
We are glad to hear you appreciated your guide’s kindness, knowledge, and the photos taken, as well as the lunch and Dole Plantation stop.
Your feedback has been shared with our team as we continue to improve the overall experience. Mahalo again for your honest review 🌺
T
Thomas_K
April 12, 2026 · via Viator
Oahu island tour
Tour guide was well informed had a good itinerary planned with plenty of stops and points to interest to visit got a good feel for the island
事業者からの返答
Aloha! 🌺
Mahalo nui loa for your kind review! We’re thrilled to hear your guide was well informed and that you enjoyed the itinerary with plenty of great stops and points of interest 🤙 It’s wonderful that you got such a good feel for the island.
We hope to welcome you back to Hawaiʻi for more unforgettable adventures soon! 🌈
R
Rick_S
February 6, 2026 · via Viator
Room for improvement.
Tour guide Sarah was polite, prompt and safe.
The shoreline route was very scenic. However:
The lunch stop was decent but infested with flies. Annoying and just not ok.
We could barely hear Sarah over the van’s loudspeaker.
Sarah did not offer any background to places we saw or passed by. for example: “cemetery on the right”, or “school on the left,” or “white sand beach on right”. Very little or no context / understanding of what we viewed.
Sorry, tour could have been better & more engaging.
事業者からの返答
Aloha,
Mahalo for taking the time to share your detailed feedback. We truly appreciate it.
We’re glad to hear Sarah was polite, prompt, and provided a safe experience, and that you enjoyed the scenic shoreline route. However, we’re sincerely sorry that other aspects of the tour did not meet your expectations. Your comments regarding the lunch stop conditions, audio clarity in the van, and the level of background information provided are important to us.
We will be addressing the speaker issue and reviewing ways to ensure our narration is consistently engaging and informative, giving guests better context about the places they see.
Mahalo again for your honest feedback — it helps us improve and deliver a better experience for future guests. 🌺
E
Ellowin_S
January 15, 2026 · via Viator
Not as advertised!!!
Except for our tour guide Summer and the scenery everything was not as advertised.
Except for our tour guide Summer and the scenery the rest was a disaster . Vehicle pictured was the same as our three other reservations that held 1-12 passengers making our family of 8 think we had a personal tour. Not even close. Bus that came made multiple pickups for more more than thirty people. With a family of eight and a wheelchair we sat furthest back. Big mistake ! The air conditioning was not working ! The bus needed new shocks very hard ride unlike our other 3 tours. Snacks and cold drinks were promised on our signup sheet when I paid for this tour but none were provided. Waiting to hear from Viator as to a refund.
事業者からの返答
Aloha,
Mahalo nui loa for sharing your experience. We are very sorry that many aspects of your tour did not meet expectations. We sincerely apologize for the vehicle issues, multiple pickups, seating challenges, lack of air conditioning, hard ride, and missing snacks and drinks. We understand how frustrating this must have been, especially with a family of eight and a wheelchair.
We truly appreciate your kind words about Summer—she is glad she could provide a positive experience despite these challenges. Your feedback is very important, and we will use it to improve our tours and ensure clearer communication about vehicle type and amenities. Mahalo for your patience, and we hope to have the chance to provide a smoother experience in the future. 🌺
T
TONIA_B
May 14, 2025 · via Viator
City Tour with Summer
We had a wonderful day touring the city and seeing and learning about the culture and areas of the city
事業者からの返答
Thank you, TONIA! We're so glad you had an amazing day exploring Oahu with Summer. Your kind words mean a lot, and we're thrilled you enjoyed the stories and tour. Come back anytime, Canadian girlie! 😊
J
johanneswK8731CD
April 13, 2025 · via Tripadvisor
Mr. Schneider - Guide No. 1
We had a good day with Mr. Schneider, allways friendly and helpful,
open for everything possible during the tour, excellent background.
The tour fully met our expectations!
Good luck for future and keep on ...
事業者からの返答
Aloha, Thank you for leaving us this kind review & we hope to have you on one of our tours again.
T
T1882FIedgarl
April 10, 2025 · via Tripadvisor
Sweetest trip
It was wonderful to share the experience met some local and they have the kindest heart I’d ever seen, really love and enjoy the culture
事業者からの返答
Aloha!
Mahalo Nui Loa for taking the time to leave a review.
We are glad you had a wonderful experience and will pass this along to your guide and the rest of the family.
Have an awesome vacation or trip and see you next time!
