リガプライベート岸辺ツアー：旧市街と市内のハイライトツアー

Thank you so much for your wonderful review! We are delighted to hear that you had such a great experience exploring Riga with Aija and that you found her knowledgeable and engaging. It makes us especially happy to hear that Riga turned out to be a hidden gem for you — we couldn’t agree more! We truly appreciate you choosing our tour during your visit and hope you left Latvia with many wonderful memories. Thank you again for your kind words, and we hope to welcome you back to Riga and the Baltics one day! Warm regards, Riga With Us Team

Thank you for sharing your opinion. However, we would like to clarify the situation for future guests who may read this review. Yes, we cancelled the tour one day before the scheduled excursion. Your tour was planned for the morning, and we informed you of the cancellation at around 6:00 PM the evening before. We immediately apologised and issued a full and instant refund of €369. The reason for the cancellation was our guide’s sudden illness. He was feeling unwell and, until that afternoon, genuinely did not know whether he would be able to conduct the tour the following morning. As soon as it became clear that he could not, we spent several hours outside our normal working hours trying to find another Spanish-speaking guide who could replace him at such short notice. Unfortunately, we were unable to find a suitable replacement. Regarding the alleged €180 additional payment, this is simply a misunderstanding. We would never ask a guest to pay an additional €180 in order to receive the tour they had already booked. We have no idea where this amount came from. There was indeed considerable confusion in the communication with the travel company Milvus Travel. From the moment we received their first email until the reservation was finalised, the tour details were spread across different emails and chats. We were repeatedly trying to establish whether you required a 2-, 3-, or 4-hour tour and whether the tour was scheduled for August 8, 9, or 10. Nevertheless, once we learned that our guide was ill, we did everything possible to find a replacement. We are genuinely sorry that we were unable to provide the tour and understand that this was disappointing. However, we believe that cancelling due to a guide’s unexpected illness, informing you as soon as possible, apologising, and returning 100% of the payment immediately is very different from deliberately cancelling a tour to demand additional money. We were particularly disappointed by the subsequent messages containing insults and accusations that we had ruined not only your day and your cruise, but your entire trip and life. We understand frustration, but such dramatization unfortunately does not help to resolve a difficult situation. For anyone considering our services, we invite you to look at our other reviews, as well as our reviews on GetYourGuide, where our tours have received many excellent ratings from guests. We value our customers and our reputation, and we do not ask guests for unexpected additional payments after booking. Once again, we apologise that we were unable to provide your tour due to our guide’s sudden illness, and we sincerely regret the inconvenience caused.