氷河急行、スイスアルプス＆ルツェルンツアー|チューリッヒから

Extremely disappointing experience. Our Glacier Express tour was scheduled to start at 10:00 am, yet our guide did not arrive until 11:30 am—a delay of approximately 1.5 hours. During this entire time, there was almost no communication from the tour operator. Everyone was left wondering whether the tour had been cancelled, and many of us started making alternative travel arrangements because we had no idea what was happening. To make matters worse, I did not receive an email confirming that the tour was still going ahead until 3:00 pm, despite the original departure time being 10:00 am. That level of communication is completely unacceptable. When the guide finally arrived, the entire group had to rush to catch the train. Instead of enjoying the start of what should have been a relaxing premium experience, we were stressed, confused, and scrambling to keep up. Yes, complimentary drinks were provided on the Glacier Express, but that does not make up for the poor organisation. A free drink cannot compensate for 1.5 hours of uncertainty and unnecessary stress. For a tour costing around USD 500, I expect punctuality, proactive communication, and professional organisation. It is the tour operator's responsibility to ensure guests have a smooth, stress-free experience—not one where they are left wondering if the tour has been abandoned. The scenery was beautiful, but unfortunately the experience was overshadowed by poor management. I hope the company reviews its operational standards so future travellers do not have to go through the same experience.

Did this tour on 25/6/26,Very disappointed with this tour, we paid a lot of money for this, tour not as described ,guide constantly preached about god, we were not in a group , would not recommend, better tours on offer

If there is any disruption viator will not care to resolve. Our train got disrupted. We ended up using taxi and paid from our pocket. Viator refused to refund the taxi charges

I loved every minute of this tour and feel like I made some new friends along the way. Lincoln is a terrific guide! Big hiccup,’tho, with Viator because the tour was booked for 10am and at 7pm the night prior, I was notified the new meeting time was 7:45am! Lincoln wasn’t at the meeting place (the clock tower in the Main Zurich station hall), because he was told to be at the Lucerne train to pick up people, and there I was with no one else at the meeting place and hit the Viator-provided link to get directions which sent me to the museum across the street! I also called their number to ask for help, They did not answer the phone! So Lincoln, five stars, Viator=Fail.

Our guide Lincoln was amazing. The glacier express was beautiful. The tour of Lucerne was awesome. I will highly recommend this experience to friends. Thank you very much Lincoln and Viator.

Mary conducted a very good tour for us. She took us on a quick tour of Lucern and then we went to Glacier Express at Andermatt. The view from the train is marvellous.

Marie was great and friendly guide!

Everything was excellent! The guide explained everything and was very kind! Her name is Mary!!!

Overall good experience. Tour guide was pleasant .

Easy meeting point, every instructions clear from the beginning with our Guide Lincoln. Despite you have to take more than one train to get Glacier Express Station, it was fun and interesting. Loved the places we visited on this tour but needed more time for shopping and eat something delicious. All train tickets to reach the destination were included. I think the best season to visit is in winter. Lincoln was friendly and patient all along, resolving doubts about the itinerary and information about the places visited. Highly recommended places provided by Lincoln. The only detail is that in the Glacier Express car, we were not allowed to order food à la carte, only simple drinks and commercial snacks. In short, very good activity to perform and get to know the spectacular landscapes that Switzerland has to offer.