氷河急行、スイスアルプス＆ルツェルンツアー|バーゼル発

First - we had a wonderful guide. She really took a bad situation and tried to make it better. Problem 1 - The trip was scheduled to leave at 9:15 but in the morning, we got an email saying that we were leaving at 8:45. Then, no one showed. After I contacted them, someone showed at 9:25. Problem 2 - At that point we were told that our trip was in a different order than was advertised. We took the train to Lucerne first. No big deal - until the rain. If we had gone on the trip as advertised, we would have missed the rain. Problem 3 - this was supposed to be 10 hours, and it ended up that it was over 12 hours. Problem 4 - Because we had to hurry to get on the last train, we didn't get to eat and we were starving by the time we got back to Basel. Considering how expensive this was, we expected better.

Tour Operator never showed up. Three days before I got an email telling they had charged the cc. They never tried to contact me about canceling the tour, telephone numbers provided were useless and texting did not work either. It has been 24 hrs and still haven't heard from them. SCAM!! Proof of photos upon request.9

The views on the train were lovely, and we enjoyed the ride..had splendid seats. We were told we could order food while on the train at own cost. Unfortunately, the staff never offered us this option, so we flagged down a person in charge to obtain a beer and bought Pringles at a train stop. Our experience with the tour guide was disappointing. She came across as very inexperienced and unprofessional. The Hearing devices were not checked in advance and many didn’t work. They were all in a tangle, and she spent much time trying to correct the problem. She was confused when we arrived in Lucerne and told us to buy a bus ticket , then told us to skip that idea. Then she told us we could book a boat trip (which wouldn’t arrive back in time to catch the train).She tried to upgrade us to better seats (first class?) at a significant cost differential (she kept coming back to us.. 4 times, and we refused). Unfortunately, the group who decided in this option were sorely disappointed, as they thought food was included. Although the train ride itself was lovely, we felt the trip was overpriced for the experience we had.

A terrible travel experience. Unable to contact the operator. No specific meeting location provided. Very poor organization. The owner's service was extremely poor and the tour was overpriced. Highly not recommended!

We had an excellent trip Berenice was our guide and she was amazing making sure we got from place to place. She also shared information about different locations we visited and made the whole experience even better.

We enjoyed our guide Berenice very much. The views were lovely even though it was rainy.

Our tour started by meeting our guide at our hotel. A wonderful lady. We took a tram to the train station, then off to Lucern, where we showed all around the old town. So many wooden bridges. Beautiful lake, And you can drink the fountain water!! After a short ride up a cog rail train, we reached Andematt. Lovely town, but there we found the Glacier Express. A slow express. Amazing mountain and valley views. Good food, and wonderful friendly service. Finally, the long ride back to Basel via Zurich, with Lake Zurich by our side for most of the way. The long day was made absolutely wonderful by our excellent guide, Berenice. Thank you.

The day flew by. So many things to see and experience. Vernice is an amazing tour guide. We had a full and satisfying day.

It was a wonderful tour! The sights of Lucerne and on the train were wonderful. Our guide Carlos was the best.

The several train stops and changes that need to take place prior to writing the actual glacier express.