バーゼル歴史旧市街ツアー

Operator never showed. Made multiple attempts to contact them and received nothing. Others waiting also.

My husband and I booked a city tour for a Tuesday afternoon and were at the meeting site, ready to start the tour and then when no one was there, realized that the tour had been rebooked for the following day. We were only in the city of Basel for that Tuesday afternoon and were leaving for Strasbourg on Tuesday evening so the tour was never taken.

The guide never showed up or notified me. I was left waiting. And they still haven't refunded my money.

Guide did not come. Another couple waited with us. Want a refund asap. Very disappointing

My wife and I went to the specified location 15 minutes early. No tour guide was evident. We were not notified in any way of changes. Very disappointing, and we will certainly seek a refund. A waste of our time.

Salma was very good. Friendly and enthusiastic!

The guide was excellent, very clear and interesting.

Salma was super informative! She catered to what we wanted to see and gave us great information about the city and places to eat!! This was a great introduction to the city to start our vacation!!

Four of us booked the Historical Old Town Walking Tour of Basel with Tours of Switzerland for Monday, August 17. We arrived at the Kunstmuseum at 8:55 AM for our 9:00 AM tour, but no guide ever arrived. We waited until 9:30 AM, and despite multiple phone calls and emails, we received absolutely no response. It has now been two days, and the company still has not contacted us to explain or apologize. They ruined our entire morning in Basel. We have already contacted our credit card company to dispute the charge. Save yourself the disappointment and hassle; do not book with them.

We received confirmation of our booking and e-tickets, but then the guide didn’t show. It turned out the tour had been canceled in the mean time and the email went to Junk so we missed it. The email said the tour was rebooked for the next day. We were only in town for the day. We’re now hoping they provide the refund we asked for.