We had great communication prior to excursion. Everything was downhill from there. Waited 30 minutes past departure time without being told why. Tour operator's excuse didn't make sense, then had another group that arrived after us leave before us. The resort itself was run down. If you arrive at high tide, like we did, there is no beach to use. Food was barely passable. Included drinks were limited. We left two hours before we were scheduled to leave.
事業者からの返答
Hello Douglas, I will just copy and paste what I already replied to your friends on your 14 passenger group Tracy, Debra, Teresa and Diane:
Hello Debra, we understand and apologize for the inconveniences on your tour with us. We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this. We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled. This families were not on your vehicle, (you were a 14 passenger group and we have 14 passengers vehicles) but we have to wait for all groups to board the catamaran to get to the island, and we usually take more than 1 transfer vehicle. At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide. Because of the tide, the ladder to get on the catamarn at our usual place, was not really safe to board, this is why we had to go to another pier to board, we were looking for your safety. The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks. Your package includes one full meal and has 5 different options: fish, chicken, burritos, quesadillas or a combo plate with a little bit of the above, and all come with rice, beans and salad, and your open bar includes mixed drinks with tequila, vodka and rum, and also beer is included. Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island. We tried the best, as always, but we can not control the weather. We aplogize for not covering your expectations.
D
Diane_S
September 25, 2026 · via Viator
Disappointing Adventure
No beach , limited bar and food
Better bar and food for purchase .
But staff were very nice. We were 45 minutes late due to other party being late which had nothing to do with our party of 14.
事業者からの返答
Hello Diane, I will just copy and paste what I already reply your friends on your group: Tracy, Debra and Teresa: we understand and apologize for the inconveniences on your tour with us. We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this. We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled. This families were not on your vehicle, (you were a 14 passenger group and we have 14 passengers vehicles) but we have to wait for all groups to board the catamaran to get to the island, and we usually take more than 1 transfer vehicle. At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide. Because of the tide, the ladder to get on the catamarn at our usual place, was not really safe to board, this is why we had to go to another pier to board, we were looking for your safety. The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks. Your package includes one full meal and has 5 different options: fish, chicken, burritos, quesadillas or a combo plate with a little bit of the above, and all come with rice, beans and salad, and your open bar includes mixed drinks with tequila, vodka and rum, and also beer is included. Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island. We tried the best, as always, but we can not control the weather. We aplogize for not covering your expectations.
T
Teresa_L
September 24, 2026 · via Viator
Disappointment
I do not think that this excursion was as described in the marketing materials. We had booked this excursion for a 930 departure that we were advised the day before that we needed to be there at 8:30. We arrived at 8:30 and we had to wait an additional 30 minutes because another person in our group was running late. Once we finally left They put us in a van and then they told us that we were going to go by boat, which I didn’t see in the marketing materials anywhere that we would be traveling by boat so we travel to by van and then we got on a boat it took us across the water and when we arrived on the other side, there was a truck with some seats that had been installed, and then they took us to the location when we got to the location. There was no beach as described there was a beach they told us, but because it was high tide you could not see the beach and then they arranged for our carriage, ride one of the excursions and I’m not sure how to describe, but it was not a carriage. It was a cart on the back of I don’t even know what it was, but there was a donkey pulling it. The gentleman driving was very nice, but it was pretty rundown and then when we returned to the location we asked to return to the ship early, which they did arrange, but then we had to get on the van back on the boat back on another van to get back to us our ship. The issue was everybody wanted a tip I mean the van driver, the boat driver, the tour guide the the van on the other side tall before we will arrive there. They wanted tips to service food and tips for her drink and then they wanted tips and again for our truck ride back to the boat then the boat ride back to land another tip and then another van and another tip so we were totally tipped out by the time we got back to the ship.
事業者からの返答
Hello Teresa, as we already replied to your friends Debra and Tracy, there was a high tide because of the "polo" hurricane, but the restaurant had a higher confortable area with tables to enjoy lunch and open bar, as you did.
The carriage ride is pulled by a mule, and it's around the small town "stone island".
As you can see on the activity description pictures, we have to do a 12 minute catamaran ride to get to the island, this is usually a fun part of the trip for most of our passengers.
About gratitudes Teresa, I was personally the van diver from the catamaran pier to the ship terminal , and did not ask for a tip, I never do, neither Julio, who was your driver from the ship terminal to the catamaran pier.
The catamaran crew has a tip jar, but just on the way back from the island, again, this is optional.
We apologize for starting the tour late, we know it was a long wait for you because you showed up 30 minutes before start time, wich we appreciate, and last couple showed up 8:43, (arranged time was 8:30), and we always provide a 15 minute waiting time.
You kept asking me why we had to wait for them, because your group was private on one vehicle, but we were all going on the same catamaran, this is why we had to wait, we did not want them left behind.
We again apologize for not covering your expectations and not having a beach for you to enjoy, but sometimes weather changes and we can not control it.
Beach activities such as banana boat ride and boogie board were still available, but I understand you were already displeased because of starting the tour 15 minutes after the arranged time.
D
Debra_N
September 23, 2026 · via Viator
Day started off with our...
Day started off with our group of 14 being told to be at the meeting spot by 8:30 a.m. we were there and did not head to the beach until well after 9. We were told we were waiting on a couple who was not put into our group even after being told that’s why we waiting. Very disorganized!! No one seemed to know what was going on. We stopped to be dropped off only to find it wasn’t correct, then taken up the road to another place where they tried to get us to buy tickets to get to the island.
Beach area at the “resort” was non-existent, seating was limited to plastic tables and chairs,. Limited food and drink options were included with the ticket.
We did not stay the full time scheduled, it was so bad.
Don’t waste your time or money.
事業者からの返答
Hello Debra, we understand and apologize for the inconveniences on your tour with us.
We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this.
We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled.
This families were not on your vehicle, (you were a 14 passenger group and we have 14 passengers vehicles) but we have to wait for all groups to board the catamaran to get to the island, and we usually take more than 1 transfer vehicle.
At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide.
Because of the tide, the ladder to get on the catamarn at our usual place, was not really safe to board, this is why we had to go to another pier to board, we were looking for your safety.
The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks.
Your package includes one full meal and has 5 different options: fish, chicken, burritos, quesadillas or a combo plate with a little bit of the above, and all come with rice, beans and salad, and your open bar includes mixed drinks with tequila, vodka and rum, and also beer is included.
Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island.
We tried the best, as always, but we can not control the weather.
We aplogize for not covering your expectations.
T
Tracy_G
September 23, 2026 · via Viator
Beach? Really?
They were 30 minutes late, picking us up. When we got to the.” beach.” it was nasty. There was no beach because of high tide. The water stunk. The food was barely so so. Had to pay for chips and salsa at a Mexican food place. Drinks were so far. The facility could use a complete renovation. Very very disappointed do not recommend.
事業者からの返答
Hello Tracy, we understand and apologize for the inconveniences on your tour with us.
We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this.
We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled.
At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide.
The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks.
Your package includes one full meal, with salsa and tortillas, but does not include extra chips and salsa.
Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island.
We tried the best, as always, but we can not control the weather.
We aplogize for not covering your expectations
E
Ezell_H
July 31, 2026 · via Viator
10/10 tbh
This was an amazing value. The highlight of the trip. The worst part was how short it was because we had to rush back to the boat
J
Jenni_K
July 6, 2026 · via Viator
Happy Florida Family
Talk about the perfect day! From the moment we booked, the communication was outstanding. Every question was answered quickly, the pickup instructions were detailed and easy to follow, and the entire staff was friendly, professional, and made us feel welcome.
The boogie boarding was an incredible experience! The Pacific waves were huge, and crashing through them was unlike anything we've ever experienced. The banana boat ride was also an absolute blast and had our whole family laughing the entire time.
As someone who has to eat gluten-free, I was so appreciative that they went above and beyond to accommodate me by preparing a special meal of plain chicken, rice, and corn tortillas. It made me feel truly taken care of. The drinks kept flowing, and the service never missed a beat.
Our family had the most amazing experience from beginning to end. If you're looking for a fun, well-organized excursion with exceptional customer service, I can't recommend this company highly enough. We would book with them again in a heartbeat!
R
Richard_E
May 19, 2026 · via Viator
David was great. Our time...
David was great. Our time of us getting back on the ship change to earlier and David reached out to me and adjusted our time. All of the workers for so friendly and nice. The beach was amazing. We loved the banana boat. This was I our second time here.
H
Hill_H
April 16, 2026 · via Viator
Not all inclusive
If you are looking for all inclusive Run. Food had 3 options but could buy the real food. Bar was make shift rented bar with flat soda and cheap liquor options.
事業者からの返答
Hello Hill, our sincere apologies for the non great experience with us.
You actually have 5 lunch options for lunch at the restaurant: 1. Breaded fish fillet, 2. Breaded Chicken, 3. Shredded beef burritos, 4.Quesadillas, 5. Combo plate (fish, chicken, quesadilla)
All plates have rice, beans and salad.
Our company's travelers have tables and loungers by the beach, a little far from the restaurant bar, this is why we accommodate a small bar for only cruise ship passengers, it might be smal, but it actually serves better mixed drinks and beer than the restaurant bar.
Anything made with tequila, vodka amd rum is available.
Margaritas, piña colada, tequila sunrise, daiquiri.
We might not make a margarita with tequila Patrón, but it will not be the cheapest from the liquor store.
R
rebekah m
April 3, 2026 · via Tripadvisor
Worse experience. Ruined the rest of our vacation.
Worst. They take you snorkeling in murky water. Then to a 200 yard strip of beach with no shade for 2 hours. Then tell you no swimming with sea lions only watching. I was so sunburned I spent the remainder of my Vaca in bed in misery. So bad!!!
事業者からの返答
Hello Rebekah, it's sad the experience that you had on your activity, but your description is not for our tour.
Here at Mazatlan you had a tour with lunch included, open bar and beach activities at a beachfront restaurant that included banana boat ride, horseback ride and boogie boarding. we do not offer snorkeling and definitely not sea lions.
We hope our activity was way better than the one you explained above.
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