Jorgé was very knowledgeable and friendly. He got us there early for tickets to ensure we got to see the Boys Choir and Black Madonna. He even called and made us dinner reservations for later that night in the Gothic Quarter at a restaurant that he highly recommended. We had a great day - would highly recommend!
L
Louise_P
September 17, 2026
Catastrophic
There was no bus at the meeting point
A total disaster
Tried to find the group on site
Lost our money completely
Impossible to reach anyone by phone
事業者からの返答
Dear Ms. Louise, we are frankly surprised by your actions. Let me recount the events chronologically, just as specified in the system: the scheduled pickup time was 8:30 AM.
1) At 8:25 AM, we were at the reception of Hotel Villa Emilia, the location you specified in your booking for the pickup of you and your companion.
2) At 8:35 AM, you called me via WhatsApp (I have a record of this call) asking if I was already at the Hotel Villa Emilia reception; I confirmed that I was indeed waiting for you.
3) I waited for a full hour—until 9:30 AM—but you never showed up; we were present at both the reception area and the street entrance of the hotel.
4) During that time, as you failed to appear, I called you repeatedly, but you did not answer the phone.
5) An hour after my arrival, seeing that you were not coming, I contacted Viator to report the situation. The platform instructed me to mark the booking as a "No-Show," which is exactly what I did; after my long wait, I left without you ever having appeared.
Now, to my great surprise, I see that you are providing a completely untrue account of events. I do not know why you acted this way; however, if your plans had changed and you no longer wished to take the Montserrat excursion, it would have been more honest to let me know so we could have found a way to resolve the matter.
Leaving a negative review now in hopes of getting a refund from the platform is not the right way to act. We work very hard to ensure our customers are completely satisfied, and it is disheartening to encounter people like you who behave dishonestly. Nevertheless, I wish you the best and hope you will reflect on what I have said here.
L
Linda S
June 15, 2026
A must see sight
Montserrat was beautiful. The guide encouraged us to hike to the cross and we did and the view was outstanding. We were unaware the date booked was Ascension Day holiday and the monastery was so crowded. As a tour, we had no priority to enter. The reason I gave it less stars was our guide talked on the phone for the hour plus ride there and in speakerphone so we heard both sides of the conversation and it was the same returning to our hotel. I thought it was quite rude.
事業者からの返答
Linda, I'm so sorry the hands-free phone was on in the car. There were several urgent phone calls to take, and rather than stop the car and waste time, or drive with the phone in my hand, which is dangerous, the hands-free device was activated. I'm sorry this bothered you.
K
Kathryn_B
June 13, 2026
Great guided tour to Montserrat
Gorge was great. Picked us up promptly at our hotel and told us about some of the key sights along the way to Montserrat. When we arrived he took care of all of the arrangements and provided key history while giving us time to take it all in. We visited the black Madonna and were able to hear and see the boys choir from key seats. Our trip back went well. I do recommend you bring your own water and snacks.
事業者からの返答
Thank you Kathryn, I was great to spend the morning in Montserrat with you two.
E
Eric_S
March 15, 2026
The tour was perfect in...
The tour was perfect in every way. Our guide was right on time to pick us up from our hotel and he got us to Montserrat with plenty of time to spare. He took care of obtaining the tickets for the Abbey, the Black Madonna, and the Boys Choir. He had everything timed perfectly to make sure we were where we needed to be while beating the main rush of tourists, and having plenty of time to go into the shops. We never felt rushed. He even took us on a short hike to the most wonderful view of Montserrat and the valleys below. We were so glad that we decided on the private tour instead of the bus tour.
事業者からの返答
Thank you Eric, reading your review is making me very happy. The best to you.
B
Beth_H
March 13, 2026
Perfect morning at Montserrat
We had an absolutely incredible morning at Montserrat! Booking a private tour with Viator was the best decision we made. Jorge was professional, punctual, and a literal walking encyclopedia of Catalan history and culture. He tailored the pace perfectly for us, ensuring we saw the Black Madonna without feeling rushed and even gave us some 'insider' tips for the best photo spots. My favorite part was listening to the Escolania Boys’ Choir. A must do if you can! The door-to-door service from our hotel made the entire experience stress-free. Highly recommend requesting Jorge if you can!
事業者からの返答
Beth, I could write a lot of words of how nice was to be with you in Montserrat but let me just say Thank you Beth ! you are very nice people !
M
Meehae_J
March 11, 2026
Great trip to Montserrat!
Jorge our guide was amazing. He picked us up at the hotel and always dropped us at the most convenient locations while he went to park the car. He explained all the background and anything important for us to know. Extremely courteous!
事業者からの返答
Thank you, makes me happy to know you enjoyed the Tour and it was very pleasant for me to take you to Montserrat Monastery. I wish you the best.
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